Last seen: Aug 21, 2021
@softraid-support I deleted the volume as you suggested and all is well.( I backed up first) thanks for you help, much appreciated 👍
@softraid-support, Hi here is a report with the phantom and the actual mounted + the associated drive. Thanks
this is the actual drive
Phantom detail
Phantom drive
@softraid-support, hi to reproduce I connect the associated drive (named: H3TB Proj) and both drives mount see screen shots
@softraid-support thanks for your reply, yes it does re- appear, it has re-appeared every time on 5 or so mounts of the associated drive. could you ...
@softraid-support, Hi could you outline the support process for me, I'm hanging on!
@softraid-support thanks for your reply, the drive is on the USB bus of a 2017 iMac. I look forward to your request going to engineering, and seeing...
@softraid-suppor These are edited projects on this drive. I have the original camera files backed up on a different drive. It would be great to recove...
Thanks for your reply, Yes there is data on the volume, about 2TB of video files.
