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Routine crashes even with SIP and Secure Boot Off

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(@null-root)
Eminent Member Customer

I have done every step mentioned in this forum, turning off System Integrity Protection as well as Secure Boot, and I am still getting frequent (like within 15min of startup) whole system crashes. This is with a brand new OWC Thunderbay 6, with 4 Seagate Ironwolf 12TB HDs, set up in a 1+0 volume. SoftRAID Lite XT 5.8 installed, on macOS Catalina 10.15.1.

Is there a proper workaround? As much as I don't like have all of the system protection turned off, I'm ok with that for now, but even that doesn't seem to work, and I'm going to need to start seeking other alternative (hardware raid) enclosures soon.

Crash log attached.

Quote
Topic starter Posted : 05/11/2019 7:20 am
(@softraid-support)
Member Admin

A crash is unrelated to the SIP/Secure boot issues. There should be no crashes.

Send a SoftRAID supprot file to support at softraid and we can take a look at it and try to figure out what is crashing.

5.8.1 will remove the SIP limitation warning, 10.15.1 fixes the bug.

Secure boot is still an issue, we do not have a resolution with Apple on this yet.

ReplyQuote
Posted : 05/11/2019 9:15 am
(@softraid-support)
Member Admin

The kernel panic is not in the SoftRAID driver or coming from a SoftRAID disk, but it is in the IO stack.

Can you temporarily remove adguard to see if it is involved?

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Posted : 06/11/2019 10:15 am
(@null-root)
Eminent Member Customer

The kernel panic is not in the SoftRAID driver or coming from a SoftRAID disk, but it is in the IO stack.

Can you temporarily remove adguard to see if it is involved?

I will try that this evening (it is my home studio computer). I've had Adguard installed for a long time prior to these crashes though, only since using SoftRAID has it start popping up. But I'll see.

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Topic starter Posted : 06/11/2019 10:23 am
(@softraid-support)
Member Admin

The iMac should not be crashing like this and so we need to eliminate this as a variable. Its worth the test.

I cant imaging huesync could cause this, so we should check adguard to be sure.

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Posted : 06/11/2019 10:28 am
(@null-root)
Eminent Member Customer

90 minutes in and still up, so definitely seemed to be AdGuard.

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Topic starter Posted : 06/11/2019 6:38 pm
(@softraid-support)
Member Admin

I am curious what that has to do with SoftRAID, if anything. Did it crash even without a SoftRAID disk attached?

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Posted : 06/11/2019 9:47 pm
(@null-root)
Eminent Member Customer

I was wrong. Crashed again overnight.

ReplyQuote
Topic starter Posted : 07/11/2019 6:25 am
(@null-root)
Eminent Member Customer

Crash log:

panic(cpu 0 caller 0xffffff7fa21b6238): "IOAHCIBlockStorageDriver::CommandTimeout! reallocated sectors = 0x0, pending sectors = 0x0, power on hours = 0x0, fBuiltIn = 0, LBA = 0x0, Block Count = 0x0, Tag = 0x8, Operation Type = 0x6 fis[0]=0x3EF8027, fis[1]=0x0, fis[2]=0x0, fis[3]=0x46, fis[4]=0x0"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOAHCIBlockStorage/IOAHCIBlockStorage-316.40.3/IOAHCIBlockStorageDriver.cpp:6311
Backtrace (CPU 0), Frame : Return Address
0xffffff875f4fba70 : 0xffffff801fb39a3b
0xffffff875f4fbac0 : 0xffffff801fc70fe5
0xffffff875f4fbb00 : 0xffffff801fc62a5e
0xffffff875f4fbb50 : 0xffffff801fae0a40
0xffffff875f4fbb70 : 0xffffff801fb39127
0xffffff875f4fbc70 : 0xffffff801fb3950b
0xffffff875f4fbcc0 : 0xffffff80202d17f9
0xffffff875f4fbd30 : 0xffffff7fa21b6238
0xffffff875f4fbde0 : 0xffffff7fa21ad213
0xffffff875f4fbe20 : 0xffffff8020244f79
0xffffff875f4fbe90 : 0xffffff8020244e99
0xffffff875f4fbec0 : 0xffffff801fb7b625
0xffffff875f4fbf40 : 0xffffff801fb7b151
0xffffff875f4fbfa0 : 0xffffff801fae013e
Kernel Extensions in backtrace:
com.apple.iokit.IOAHCIBlockStorage(316.40.3)[D16B857E-1AFB-3E06-A190-6F0944BB81AF]@0xffffff7fa21a5000->0xffffff7fa21ccfff
dependency: com.apple.iokit.IOAHCIFamily(290.0.1)[0456322C-3677-3442-8F74-3171483F3886]@0xffffff7fa217a000
dependency: com.apple.driver.AppleEFINVRAM(2.1)[A86937B2-6177-3699-BE65-6762DDC120C6]@0xffffff7fa1285000
dependency: com.apple.iokit.IOStorageFamily(2.1)[A9967DFD-FCB3-3536-B071-F8B46494895B]@0xffffff7fa0816000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19B88

Kernel version:
Darwin Kernel Version 19.0.0: Thu Oct 17 1615 PDT 2019; root:xnu-6153.41.3~29/RELEASE_X86_64
Kernel UUID: 7503CD47-851F-321E-8747-50DB4299165F
Kernel slide: 0x000000001f800000
Kernel text base: 0xffffff801fa00000
__HIB text base: 0xffffff801f900000
System model name: iMacPro1,1 (Mac-7BA5B2D9E42DDD94)
System shutdown begun: NO

System uptime in nanoseconds: 785308093238
last loaded kext at 269232645126: @filesystems.msdosfs 1.10 (addr 0xffffff7fa41f9000, size 69632)
loaded kexts:
com.lighting.huesync 2
com.softraid.driver.SoftRAID 5.8.1
@filesystems.msdosfs 1.10
>!ATopCaseHIDEventDriver 3410.1
|IO!BSerialManager 7.0.1f1
>AGPM 111.2.5
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AHIDALSService 1
@fileutil 20.036.15
@filesystems.autofs 3.0
@kext.AMDRadeonServiceManager 3.0.2
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.0.2
@kext.AMDRadeonX5000 3.0.2
>!AGraphicsDevicePolicy 4.5.9
@AGDCPluginDisplayMetrics 4.5.9
>!AHV 1
|IOUserEthernet 1.0.1
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>ACPI_SMC_PlatformPlugin 1.0.0
>!ABridgeAudio!C 6.55
>!AGFXHDA 100.1.422
>BridgeAudioCommunication 6.55
>!AAVEBridge 6.1
>AGDCBacklightControl 4.5.9
>!A!IMCEReporter 115
>!AFIVRDriver 4.1.0
@kext.AMD10000!C 3.0.2
>!ABacklight 180.1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IPCHPMC 2.0.1
>!AMCCSControl 1.13
>!AThunderboltIP 3.1.3
>!AMuxControl2 4.5.9
>AudioAUUC 1.70
>Core!SFsck 551
>!UODD 489.41.1
>!U!SCoexistentDriver 489.41.1
>!UCardReader 489.41.1
@!AEthernetAquantiaAqtionFirmware 1.0.36
|SCSITaskUserClient 422.0.2
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
@filesystems.apfs 1412.41.1
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ABCMWLANBusInterfacePCIe 1
>!AAHCIPort 341.0.2
>!A!II210Ethernet 2.3.1
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>!AActuatorDriver 3410.2
>!AHIDKeyboard 209
>!AMultitouchDriver 3410.2
>!AInputDeviceSupport 3410.1
>!AHS!BDriver 3410.1
>IO!BHIDDriver 7.0.1f1
@kext.triggers 1.0
@kext.AMDRadeonX5100HWLibs 1.0
|IOAccelerator!F2 438.2.7
@kext.AMDRadeonX5000HWServices 3.0.2
|IOAVB!F 800.17
>!ASSE 1.0
>!AHDA!C 283.14
|IOHDA!F 283.14
>IOPlatformPluginLegacy 1.0.0
>X86PlatformPlugin 1.0.0
@!AGPUWrangler 4.5.9
>!ABacklightExpert 1.1.0
|IONDRVSupport 568
|IOSlowAdaptiveClocking!F 1.0.0
|IO!BHost!CUARTTransport 7.0.1f1
|IO!BHost!CTransport 7.0.1f1
|IO!B!F 7.0.1f1
|IO!BPacketLogger 7.0.1f1
@kext.AMDSupport 3.0.2
>!ASMBusPCI 1.0.14d1
>IOPlatformPlugin!F 6.0.0d8
>!ASMBus!C 1.0.18d1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!AThunderboltEDMSink 4.2.1
@!AGraphicsDeviceControl 4.5.9
>!AGraphicsControl 4.5.9
|IOGraphics!F 568
@plugin.IOgPTPPlugin 810.1
>Core!S 551
|IOAHCIBlock!S 316.40.3
>!AThunderboltPCIUpAdapter 2.5.2
>!AThunderboltDPOutAdapter 6.2.3
|IOSCSIMultimediaCommandsDevice 422.0.2
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>usb.IOUSBHostHIDDevice 1.2
|IOUSBMass!SClass 4.0.4
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.!UHub 1.2
>!UAudio 320.49
|IOAudio!F 300.2
@vecLib.kext 1.2.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AXsanScheme 3
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
>!AEffaceableNOR 1.0
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!ABCMWLANCore 1.0.0
>IOImageLoader 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
>!AThunderboltDPInAdapter 6.2.3
>!AThunderboltDPAdapter!F 6.2.3
>!AThunderboltPCIDownAdapter 2.5.2
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
|IOAHCI!F 290.0.1
>!AThunderboltNHI 5.8.0
|IOThunderbolt!F 7.4.6
|IOEthernetAVB!C 1.1.0
>!AEthernetAquantiaAqtion 1.0.64
>mDNSOffloadUserClient 1.0.1b8
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.41.1
|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 810.1
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

ReplyQuote
Topic starter Posted : 07/11/2019 6:26 am
(@null-root)
Eminent Member Customer

The only other thing I can think of that is running at an IO/kernel level is Dropbox. But if Dropbox can't be placed on a SoftRAID drive, then I really don't have much choice here.

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Topic starter Posted : 07/11/2019 6:29 am
(@null-root)
Eminent Member Customer

Just crashed again after less then 20 minutes of uptime.

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Topic starter Posted : 07/11/2019 6:47 am
(@softraid-support)
Member Admin

Its unlikely to be DropBox, I know many users have it and never saw a panic as a result.

SoftRAID is not mentioned in the backtrace, so it is not directly responsible for the panics.

Do you have all one brand of RAM installed in this computer?

Do you have a clean OS X install, you can test with and see if it happens with that?

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Posted : 07/11/2019 12:08 pm
(@null-root)
Eminent Member Customer

This has all only been happening since using this hard drive array and SoftRAID. I don't have the time nor the ability to do a clean install right now and deal with all of that (especially considering this hard drive array is where I would put all the data, and I don't feel like I can trust it right now).

This is a direct-from-Apple iMac Pro with no third-part RAM or other modifications that I've had for over a year with no problems like this.

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Topic starter Posted : 07/11/2019 3:12 pm
(@null-root)
Eminent Member Customer

Right now, the Thunderbay 6 has been turned off, and the computer is no longer crashing, so I don't know how willing I am to point at any other issues. Maybe it's not SoftRAID, but it's is definitely something to do with the enclosure and/or SoftRAID.

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Topic starter Posted : 07/11/2019 8:02 pm
(@softraid-support)
Member Admin

We do not know the cause, but it appears to be in Catalina. The SoftRAID driver is not in the back trace, so a disk is not triggering this. Its possible the enclosure is triggering this, but it is certainly in OS X that resides the issue.

Can you run this in terminal:

sudo sysdiagnose -f ~/Desktop/

It will make a large file (200MB) on your desktop. Send it to us via "wetransfer.com"
(I will scrub the link before letting it get posted to the Forum.
Also, save a SoftRAID tech support file and send that via wetransfer also.

It will help us get attention at Apple on this issue, so very much appreciated.

I don't want this to remain an issue, if we can report this soon enough, it could get fixed in 10.15.2.

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Posted : 07/11/2019 11:31 pm
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