Will log a case now.

Thanks.

This is an issues I am unable to help with. Can you post a case directly so a Windows specialist (and perhaps a windows engineer) can get back to you directly?

https://www.softraid.com/support/contacting-tech-support/

Please run the Windows Diagnostic program, with the drive array/set connected. You can download it here: https://download.owc.com/diagnostics/windows

This should generate a .ZIP file - Have that ready for your tech when you get a response.

Additionally, if you have or can take screenshots of the problem specifically, please feel free to attach them in your response. Copy paste your descriptions above, they seem pretty thorough.

I recently purchased a new OWC Mercury Elite Pro Quad and have it attached to a Dell Optiplex Micro 7060. The cable is connected to a 10Gbps port on the rear of the computer. I'm running SoftRAID 7 on Windows 11 (22H2) and seeing an issue that has just popped up after I finished copying all the data across. The disks I'm using were previously in a Thunderbay 4 TB3 so I had to delete the array and recreate, as Windows couldn't write to the Mac-formatted volume.

The Softraid system icon is showing red and hovering over it shows "A disk is failing - Your data is at serious risk" but the Softraid application shows no issues with any of the disks; all are healthy.

The other issue I'm seeing, which may or may not be related, is restarting is taking a very long time. I restarted the PC 5 minutes ago and the screen is still showing "Restarting". In fact the PC may never restart as I get to 10 minutes then hard reset which is less than ideal. If I disconnect or power down the OWC unit the PC restarts as normal. If I shut down the PC shuts down normally; the issue only appears when restarting.

It's also worth noting I've tested on a secondary 10Gbps sub-c port, at the front of the machine, and the issue still occurs.

Let me know if you need logs and I'll send them across.

Thanks :-)