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Driver Installation Issues
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I cannot get SoftRaid to load. I've tried both 6.3 and 7.0.1 (fully removing the program each time as below) and get the following errors:
With 6.3:
" SoftRaid 6.3 is trying to install a new helper tool" then after I enter my password nothing happens
and with 7:
"SoftRAID 7.0
SoftRAID 7.0.1 is trying to install a new helper tool
Enter your password to allow this"
then:
"SoftRAID Error
The SoftRAID application cannot initialize itself correctly.
Please try booting from a different volume and try again."
I followed these steps to fully remove the program:
Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /
Now, Restart your computer
Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist
Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID
Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID
Remove preference files
sudo rm -r com.softraid.com
reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /
Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.
When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart, (you have to maneuver around a couple different restart buttons SoftRAID and macOS)
Having removed all traces of the program, I cannot get the volume to mount but I can't install the program either.
How can I fix this?
Posted : 26/02/2023 5:05 pm
John Graham reacted
FYI: with 6.3 and later, we made this easy, with the command line:
sudo softraidtool uninstall
When you launch SoftRAID with nothing installed, it runs, correct? it is only after the restart that you cannot run the application?
Posted : 28/02/2023 2:03 pm
I have the same problem. running 7.01 tried to update to 7.5 and helper tool gave error. Now I can't go back to 7.01.
Posted : 05/04/2023 2:05 pm
My guess is whatever is happening is not going to be related to SoftRAID version.
Did you install any of:
Clean My Mac, App Cleaner, or any anti viral applications?
If you paste this into terminal and restart, can you reinstall SoftRAID? (needs admin password)
sudo softraidtool uninstall
Posted : 05/04/2023 3:15 pm
My guess is whatever is happening is not going to be related to SoftRAID version.
Did you install any of:
Clean My Mac, App Cleaner, or any anti viral applications?
If you paste this into terminal and restart, can you reinstall SoftRAID? (needs admin password)
sudo softraidtool uninstall
That did not work. It said there was no softraidtool uninstall found. There is a driver in /System/Library/Extensions/SoftRAID.kext version 7.5 b19.
I'm running a Mac Pro 2019 OS 31.3 booting off an Aura P12 stick.
Posted : 05/04/2023 4:33 pm
And SoftRAID will run if you boot from the internal? Is this a clean system, or one you have been actively using?
Posted : 06/04/2023 9:33 am
@softraid-support of the internal yes, the external no. I has always worked on the external on the internal PCI bus, but it stopped with 7.5.
Posted : 06/04/2023 10:34 am
Is there a difference in what utilities are installed on the external? Lets see if I can find something that could be causing this.
Otherwise, we can clear Extended Attributes on this system and see if that helps.
Posted : 06/04/2023 3:42 pm
@softraid-support as a test, I installed Softraid on a mechanical drive that's mounted internally. Softraid initialized OK. The NVMe has all my photo and video editing stuff.
See system report.
Posted : 06/04/2023 4:05 pm
Please save a SoftRAID Technical support file (Utilities menu) with all disks connected and attach it.
A system Profiler is not enough to see what I need to look at.
Posted : 06/04/2023 7:24 pm
the volume that SoftRAID is not launching from is OS X Boot?
Is that the actual volume name?
What if you startup from that system now and paste this into the terminal and hit enter (you need your admin password)?
sudo softraidtool generatereport ~/Desktop/John Graham.4.6.23.sr_supt
Attach that file.
Posted : 07/04/2023 12:51 am
Use goto folder and go to /Library/Application\ Support/ folder. Is there a SoftRAID folder in there?
Posted : 07/04/2023 1:16 pm
@softraid-support It's only in the internal drives not the SSD external NVMe drive.
Posted : 07/04/2023 3:06 pm
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