All RAID Drives Missing after 7.0.1 update - Functionality Issues

RE: All RAID Drives Missing after 7.0.1 update

SoftRAID Support — Tue, 09 May 2023 17:30:25 +0000

@dfortney

the 7.0 app will still work OK, just ignore the option to update the driver and "cancel". there are no new application features missing from 7.5.

this is still being investigated.

RE: All RAID Drives Missing after 7.0.1 update

dfortney — Tue, 09 May 2023 15:54:32 +0000

Just reporting that I am still having this issue after upgrading to the latest 7.5. Really will appreciate this being fixed soon.

RE: All RAID Drives Missing after 7.0.1 update

SoftRAID Support — Wed, 26 Apr 2023 14:48:52 +0000

@chr-schmitz

I do not. However, one suggestion that might work (but could be temporary) is in System Settings/Security/Full Disk Access, toggle SoftRAID off and on (and the Monitor if listed there)

see if that helps.

RE: All RAID Drives Missing after 7.0.1 update

Chris — Wed, 26 Apr 2023 06:27:18 +0000

The blank screen problem is still present in version 7.5. Do you know when this issue will be fixed?

RE: All RAID Drives Missing after 7.0.1 update

SoftRAID Support — Mon, 13 Feb 2023 19:05:15 +0000

@dfortney
Which issue? the blank screen with 7.0.1 on some users? No, we do not have this fixed yet, except to run 7.0 on the occasions you need to manage your drives. (and not install the 7.0 driver, just run the app, do your thing, then quit.)

RE: All RAID Drives Missing after 7.0.1 update

dfortney — Mon, 13 Feb 2023 16:55:00 +0000

Is this fixed yet?

RE: All RAID Drives Missing after 7.0.1 update

SoftRAID Support — Wed, 08 Feb 2023 00:51:00 +0000

@the_passenger

I think the actual problem is you skipped this step:

https://www.softraid.com/docs/softraid-quick-start-guide/installation-macos/additional-steps-for-apple-silicon-macs/

RE: All RAID Drives Missing after 7.0.1 update

the_passenger — Tue, 07 Feb 2023 23:54:49 +0000

Hey all, I'm having a similar issue. This past weekend I set up my new Mac Studio (!) and upped my OS to Ventura. I just installed Soft Raid 7.1 and connected my RAID via Thunderbolt 2 > 3 adapter. I see my drives through Soft Raid but they will not mount. I have right clicked and chosen "mount" several times, to no avail. Please advise! Should I "validate volume"? Not sure what the next troubleshooting steps are?

1899

RE: All RAID Drives Missing after 7.0.1 update

Chris — Sun, 29 Jan 2023 22:45:29 +0000

@softraid-support. Thank you very much! Works wonderfully!

RE: All RAID Drives Missing after 7.0.1 update

SoftRAID Support — Sun, 29 Jan 2023 19:24:35 +0000

@Chris

here is a link: https://softraid.com/updates/SoftRAID%207.0.dmg

I can make links available on request to users. We do not want users using the "wrong" drivers, so generally manually manage whenever a user needs an older version. the 7.0 link should not be "required" but for the blank screen bug. We are still working on it, though.