Issues with (un)mou...
 
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Issues with (un)mounting volumes

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(@ruzek)
Eminent Member

 

👋Hey folks, 

I am having a couple of issues — 

Using SoftRAID 6.0.4 on macOS 11.4 (and earlier), any volumes created with SoftRAID show as unmounted and in an unknown format (though it's APFS). However, everything is functional, so I'm not super concerned. My Thunderbay 4, as well as another USB-C enclosure, is connected to an OWC Thunderbolt Hub.

When I use the OWC Dock Ejector, all volumes appear to unmount normally. When I unplug the hub, I get a "Disk for SoftRAID Volume Disappeared" error — this would be the disk in the USB-C enclosure, though it appears to unmount (disappears from Finder).

May 21 0800 - SoftRAID Driver: A disk (disk6, SoftRAID ID: 08D05F09057A0480) for the SoftRAID volume "Time Machine" (disk7) was removed or stopped responding while the volume was mounted and in use.

Thanks!

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Topic starter Posted : 21/05/2021 9:30 am
Topic Tags
(@softraid-support)
Member Admin

SoftRAID 6 does not support APFS yet in the user interface, that is coming with 6.1.

I am not sure why the message, I am guessing since it is Time Machine, it is not letting go of the volume. If you eject and wait a full 2 minutes before disconnecting, do you still get the message? (I assume here that the volume does not remount in that 2 minutes)

ReplyQuote
Posted : 21/05/2021 1:38 pm
(@ruzek)
Eminent Member

@softraid-support Two minutes? I'll keep that in mind for next time, though it'd be as quick to just restart my computer at that point. I'll let you know however!

 

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Topic starter Posted : 21/05/2021 1:51 pm
(@softraid-support)
Member Admin

@ruzek

The reason is macOS added a flush cache command which could be taking some time to complete. its a test.

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Posted : 21/05/2021 2:08 pm
ruzek liked
(@ruzek)
Eminent Member

@softraid-support I reformatted the drive in Disk Utility, after First Aid found errors on the volume. I haven't had an issue since. 

ReplyQuote
Topic starter Posted : 28/05/2021 9:53 am
(@ruzek)
Eminent Member

On another note, I saw that with the latest release of SoftRAID 6.0.5 there is support for Paragon NTFS.

I installed their latest (v15.8.243) software but it prevented my drives from mounting, even after reinstalling the SoftRAID driver. I had to uninstall their software to get things back to normal. It looks like they might conflict?

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Topic starter Posted : 28/05/2021 9:56 am
(@softraid-support)
Member Admin

@ruzek

No, I tested this quite a bit, there is no "conflict", but apparently, there is a macOS (Bug Sur) bug in loading the drivers at the same time.

Check your extensions using System Profiler for any unsigned or unloadable extensions (they may say SPECT unsupported). Click on the extensions tab, sort by "obtained from" and scroll down. You may have other older extensions and Big Sur creates problems there. You can attach a support file and I can check for you if you want.

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Posted : 28/05/2021 11:38 am
(@ruzek)
Eminent Member

@softraid-support Sure, here's the log. I uninstalled their software already though let me know if you'd like for me to try again. 

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Topic starter Posted : 28/05/2021 12:33 pm
(@softraid-support)
Member Admin

@ruzek

THe attachment did not stick. Thanks Can you attach again?

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Posted : 28/05/2021 2:00 pm
(@ruzek)
Eminent Member

@softraid-support

 

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Topic starter Posted : 28/05/2021 3:02 pm
(@softraid-support)
Member Admin

Your volumes are mounting, but you still have problematic extensions. Here are the unsigned ones. I would elminate any (signed) that are 2018 or olderr and you are not using. (or try to update them)

Extensions

 i

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Posted : 28/05/2021 4:50 pm
ruzek liked
(@jazz-bass)
New Member

I have done a completely clean install of Mac OSX 11.4 and SoftRaid 6.05, and my drives still do not mount, I have done everything tech support has suggested, and the bottom line is SoftRaid. does not work, this has been the most frustrating, time-consuming experiance. It is amazing that OWC would release software that is so critical to our work, that does not perform

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Posted : 09/06/2021 5:23 pm
(@softraid-support)
Member Admin

@jazz-bass

My questions are:

This was a clean install, not using Migration Assistant to import your data?

Did you "Allow" OWC as an identified developer?

If an M1, did you allow third party drivers?

If both the above are true, your driver should mount the volumes.

Did you try manually loading teh driver with the terminal command:

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

 

Let me know on each of these.

ReplyQuote
Posted : 09/06/2021 5:52 pm
(@jazz-bass)
New Member

@softraid-support Yes CLEAN install no migration assistance, formated drive and installed OSX 10.14

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Posted : 09/06/2021 6:00 pm
(@jazz-bass)
New Member

@softraid-supportYes I allowed OWC as an identified developer

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Posted : 09/06/2021 6:44 pm
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