RAID Volume Not Mounting

Can you send a support file saved when the volume is not mountable?

thanks!

@softraid-support Here is the support file generated just after SoftRAID was unable to mount the RAID volume.

@rudimovie

What is the error output to this command in terminal (paste it in)

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

Or does your volume mount?

@softraid-support

Error Domain=KMErrorDomain Code=27 "Extension with identifiers com.owc.driver.SCSI-Device0E,com.softraid.driver.SoftRAID,com.owc.driver.SATA-Command,com.owc.driver.SCSI-Device not approved to load. Please approve using System Preferences." UserInfo={NSLocalizedDescription=Extension with identifiers com.owc.driver.SCSI-Device0E,com.softraid.driver.SoftRAID,com.owc.driver.SATA-Command,com.owc.driver.SCSI-Device not approved to load. Please approve using System Preferences.}

While scouring System preferences, I am not seeing where to approve the RAID volume as mentioned in the Terminal output. I did confirm that SoftRAID 6.1 is allowed to run in Accessibility and Full Disk Access. I also saw that SoftRAID Monitor was unchecked, so I checked it and ran Terminal again. The output changed to this:

Error Domain=KMErrorDomain Code=27 "Extension with identifiers com.owc.driver.SATA-Command,com.owc.driver.SCSI-Device,com.owc.driver.SCSI-Device0E,com.softraid.driver.SoftRAID not approved to load. Please approve using System Preferences." UserInfo={NSLocalizedDescription=Extension with identifiers com.owc.driver.SATA-Command,com.owc.driver.SCSI-Device,com.owc.driver.SCSI-Device0E,com.softraid.driver.SoftRAID not approved to load. Please approve using System Preferences.}

The RAID volume only mounts after a restart. I am unable to mount the RAID volume from within SoftRAID. 

I don't know if this is related, but I do have another thread going on another forum page https://forums.softraid.com/functionality-issues/softraid6-always-needs-administrator-authentication/paged/3/#post-12073  where we've just discovered that, despite best efforts, the SoftRAID driver is stuck at 6.0.5 while running SoftRAID version 6.1. 

@rudimovie

To try to get the driver approved, reinstall SoftRAID driver. then wait, or navigate to System Preferences/Security/general adn "Allow".

If the option is not there, then there is a macOS issue. I would boot with command r and "reinstall macOS" it wil not affect your system, but will take a hour or so. Then try installing the driver again and see if the Allow option is available.