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SoftRAID6 Always Needs Administrator Authentication?

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(@dgiffin)
Posts: 67
Estimable Member
Topic starter
 

I rarely logon to my Mac with an administrator account, and since upgrading from the beta to SoftRAID6 it asks for Administrator authentication every time I open the app, it then goes and installs the driver (again?).

Is this a bug or a feature?

 
Posted : 03/04/2021 1:56 am
(@softraid-support)
Posts: 8006
Member Admin
 

This is a problem to solve. I believe that this is a bug in kextcache. the older driver is not being flushed out and still loading. As a result, each restart, SoftRAID wants to update the driver.

Attach a SoftRAID Tech Support file, so I can see which is the case. then we can try a few things to resolve this.

 
Posted : 03/04/2021 2:36 am
(@dgiffin)
Posts: 67
Estimable Member
Topic starter
 

@softraid-support Thanks (the support here is awesome!)....

 

 
Posted : 03/04/2021 9:39 am
(@softraid-support)
Posts: 8006
Member Admin
 

@dgiffin

the 6.0.1 driver is loaded, but the extensions cache is not updating. Lets try this next.

Run terminal.app and paste these two command in.

sudo kmutil clear-staging

sudo kextcache -i /

restart

then run this command: is b53 now loading, or 6.0.1?

 

sudo kextstat -b com.softraid.driver.SoftRAID

 

 
Posted : 03/04/2021 10:35 am
(@dgiffin)
Posts: 67
Estimable Member
Topic starter
 

@softraid-support

kextstat -b com.softraid.driver.SoftRAID

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID

No variant specified, falling back to release

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

  107    0 0xffffff7fa2403000 0x2f000    0x2f000    com.softraid.driver.SoftRAID (6.0.1b53) 04BE793D-D81D-356C-9D79-9C0CCE5A5D0F <30 6 5 3>

 

But the SoftRAID application still asks for Administrator authentication :-(

 
Posted : 03/04/2021 10:46 am
(@softraid-support)
Posts: 8006
Member Admin
 

Lets try this:

Uninstall SoftRAID from utilities menu.

restart.

Run terminal and paste these two in again:

sudo kmutil clear-staging

sudo kextcache -i /

restart

 

Run SoftRAID and install the driver.

You can run the kextstat command again after restart and see if 6.0.1 is installed.

 

kextstat -b com.softraid.driver.SoftRAID

 
Posted : 03/04/2021 11:20 am
(@softraid-support)
Posts: 8006
Member Admin
 

@dgiffin

The reason is the Application is detecting the driver mismatch and is trying to fix this. But the kextcache is not correctly updating, so this is a cycle.

 
Posted : 03/04/2021 11:27 am
(@dgiffin)
Posts: 67
Estimable Member
Topic starter
 

@softraid-support Ok, this is what I see now:

 

dgiffin@dgiffin ~ % kextstat -b com.softraid.driver.SoftRAID

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID

No variant specified, falling back to release

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

  107    0 0xffffff7fa2403000 0x2f000    0x2f000    com.softraid.driver.SoftRAID (6.0.1) 186830B5-EC1E-3D4B-9B79-F26F2307B1FB <30 6 5 3>

dgiffin@dgiffin ~ % 

And the application no longer asks for Administrator authorisation nor re-installs the driver :-)

 
Posted : 03/04/2021 11:51 am
(@bldraid)
Posts: 28
Eminent Member
 

This happened to me as well.

 
Posted : 06/04/2021 9:43 pm
jwall reacted
Henry-In-Florida
(@henry-in-florida)
Posts: 164
Member
 

Every time I log into the app... Do you have a fix?

 

Macbook Pro 14" Retina 2021 M1 Pro internal 1TB storage, 32GB RAM, 4M2 Enclosure with 6TB NMe, RAID4 Storage, two external T3 enclosures (2.5TB online storage), JBOD 6x500GB, EVO SSD, RAID 4; MacOS 14.2.1

 
Posted : 02/05/2021 4:08 pm
(@softraid-support)
Posts: 8006
Member Admin
 

@henry-in-florida

These thrads are all over the map, so help me with the specific symptom. Most have custom solutions, the Monitor failied we are working on, if that is it. thanks!

 
Posted : 02/05/2021 10:13 pm
Henry-In-Florida
(@henry-in-florida)
Posts: 164
Member
 
Posted by: @softraid-support

@henry-in-florida

These thrads are all over the map, so help me with the specific symptom. Most have custom solutions, the Monitor failied we are working on, if that is it. thanks!

Got it. I started a separate thread on my specific issues. Have a look at that please. With my recent erase and install of 11.3, I ran into three issues. 

I experienced three issues actually. I've been living with this logging in issue for quite a while now, in my case only when logging directly into the app. 

Macbook Pro 14" Retina 2021 M1 Pro internal 1TB storage, 32GB RAM, 4M2 Enclosure with 6TB NMe, RAID4 Storage, two external T3 enclosures (2.5TB online storage), JBOD 6x500GB, EVO SSD, RAID 4; MacOS 14.2.1

 
Posted : 03/05/2021 5:14 am
(@softraid-support)
Posts: 8006
Member Admin
 

@henry-in-florida

Let me know if I missed any of your issues. I really only saw two and you mention three. ;-)

 
Posted : 03/05/2021 9:07 am
(@dgiffin)
Posts: 67
Estimable Member
Topic starter
 

I just upgraded to 6.1 and have hit the same problem, every time I run the SoftRAID application it asks for my Administrator details to install the new copy of the SoftRAID driver and rebuild the boot cache.

 
Posted : 09/10/2021 5:41 am
(@softraid-support)
Posts: 8006
Member Admin
 

@dgiffin

Let me make a guess first, if this does not work, then attach a SoftRAID Tech support file.

 

Paste these two commands into the terminal.app:

sudo kmutil clear-staging
sudo kextcache -i /

restart.

 

Does that fix this?

 
Posted : 09/10/2021 10:01 am
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