https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/ SoftRAID Discussion Board en-US Sun, 26 Apr 2026 23:36:36 +0000 wpForo 60 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3301 Fri, 15 Mar 2019 21:15:52 +0000 High Sierra Issues SoftRAID Support https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3301 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3297 Fri, 15 Mar 2019 19:43:36 +0000 If this is actually hanging the machine, then perhaps there is another factor here... Is there a crash log presented (your system shut down improperly... more details)when you restart the machine? Send us a support file at support at softraid and we can take a look for additional clues. I've also faced a similar issue, my problem started immediately after upgrading to Mojave (10.14.3). The drive works fine, but when I eject it form the computer and then unplug it, the second it's disconnected my computer shuts down. Apple support did tests and said it was related to some kernel panic happening related to the software. Should I send my crash logs to you?]]> High Sierra Issues openwindow https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3297 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3010 Thu, 06 Dec 2018 03:43:41 +0000 High Sierra Issues NBUplander https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3010 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3008 Wed, 05 Dec 2018 19:22:31 +0000 High Sierra Issues SoftRAID Support https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3008 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3007 Tue, 04 Dec 2018 23:36:47 +0000 We added this alert just for this scenario. Something is causing the IORegistry to change the order of the disks. We can reproduce it in house, by putting drives to sleep, and swapping them. I think it happens in the field when disks eject from the bus, then return, while the system is asleep. Restart to clear this symptom. Diable "Put drives to sleep" in Energy Preferences for System Preferences, and it may prevent this issue from happening. I made the change suggested above and it has still crashed twice in the last 24 hours, with the same log messages. It seems like you are on the right track though as the crashing happens when I'm away from the computer for a while, not while I'm using it.]]> High Sierra Issues NBUplander https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3007 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3002 Mon, 03 Dec 2018 22:37:40 +0000 High Sierra Issues SoftRAID Support https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-3002 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2998 Mon, 03 Dec 2018 17:01:42 +0000 A disk that is failing/retrying can time out for 2 minutes, enough to hard crash OS X. that is probably what is happening. Replacing that hard drive fixed the issue, but it has rebooting has returned. This is the error I'm getting now, however I only have 4 disks and the Softraid utility reports them all as healthy. Dec 2 19:21:29 - SoftRAID Driver: One or more of the disks for the volume "ThunderBay" (disk6) is no longer usable. The volume is now locked to prevent data corruption. Please restart your Mac to use this volume again. Dec 2 19:21:29 - SoftRAID Driver: The SoftRAID volume "ThunderBay" (disk6) encountered an error (E00002E4). A program attempted to read or write to a volume which was no longer accepting i/o requests. Thoughts?]]> High Sierra Issues NBUplander https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2998 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2868 Fri, 21 Sep 2018 21:53:48 +0000 High Sierra Issues SoftRAID Support https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2868 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2867 Fri, 21 Sep 2018 20:14:15 +0000 High Sierra Issues NBUplander https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2867 https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2866 Fri, 21 Sep 2018 19:52:02 +0000 High Sierra Issues NBUplander https://forums.softraid.com/high-sierra-issues/owc-thunderbay-4-crashing-macos-10-13-6/#post-2866