[Sticky] Big Sur on M1 machines and SoftRAID issues

@softraid-support yes of course I have this check box... what could be the problem?

@romanmf

Yes a support file is helpful. Also check Activity Monitor to see what is using up either disk or CPU activity.

Even if you are still indexing, it would not make the disks that slow.

What could happen is if the directory of the volume is damaged, then volume performance would be very slow.

@thedutchvideoguy

I suspect you have the extensions cache issue. attach a support file and I can check that.

the first symptom probably was you did not get the macOS to prompt you to go to System Preferences and "Allow" OWC as an identified developer.

@softraid-support How do I do that?

@antonyrock

Attach a SoftRAID tech support file. You will have to use the terminal.app. Just before you paste the below into terminal, launch SoftRAID to generate the error. then save the report. This will let me see if there are any clues in the system log.

softraidtool generatereport ~/Desktop/Antonyrock.5.20.21.sr_supt

@thedutchvideoguy

Save a Tech support file from the SoftRAID Utilities menu.

If you go to System Preferences/Security, is the option to "Allow" OWC as an identified Developer available? (It may not be, as the option goes away after a restart.)

@softraid-support

@antonyrock

Thanks. Nothing in the system log that corresponds to your launching.

This is the error: Could not connect to SoftRAID Monitor, waited 0 seconds

Is the SoftRAID Monitor running? (the icon in the upper right menu bar?)

@softraid-support

1. https://yadi.sk/i/qerN2BJ6sJ8AUw
2.

 3.

@antonyrock

What I wanted to know is if the MOnitor Menu widget is in the menu bar, especially when the Monitor failed error comes up.

@softraid-support

have you seen this link?   https://yadi.sk/i/qerN2BJ6sJ8AUw   here's a screencast

I don't understand what I need to show you, so I recorded a screen recording

@antonyrock

Yes, but the menu bar was not displayed.

Just look in the menu bar to see if the SoftRAID blue icon is there. When you launch SoftRAID does it disappear before you get the failed message?

Another test you can do is with Activity MOnitor.

Run it and filter for softRAID (the search icon). SoftRAID will be one of the processed running.

Click on the Monitor to highlight it, then the small blue "Info" button. You should get a dialog box with three tabs, the third is Open Files and ports.

Copy that text and paste it in your response.

thanks!

@softraid-support

cwd
/
txt
/Applications/SoftRAID 6.0.4/SoftRAID 6.0.4.app/Contents/MacOS/SoftRAID
txt
/System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
txt
/Library/Preferences/Logging/.plist-cache.ngIFapiC
txt
/usr/lib/dyld
txt
/usr/share/icu/icudt66l.dat
txt
/private/var/db/timezone/tz/2021a.1.0/icutz/icutz44l.dat
txt
/private/var/db/analyticsd/events.whitelist
txt
/private/var/folders/w3/pwbll0ss0t14__hmdk4w7htw0000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-2547-v2.csstore
txt

<snipped>

"menu bar" you mean this is this ?

@antonyrock

This is the menu bar. See the blue light? that is the SoftRAID Monitor (Hope it is not too small to view)