Drive Does not mount after Mount attempt - Big Sur Issues

RE: Drive Does not mount after Mount attempt

electroAnt64 — Tue, 29 Dec 2020 18:18:28 +0000

I had same issue. My Softraid volumes will not mount when using SoftRaid 6.0.1 b47 . I enabled full disk access mode which was a suggestion by soft raid support that I saw in another thread and that did not help. I have an Intel based Mac, iMac (Retina 5K, 27-inch, 2017) running Big Sur 11.1 . I switched to 6.0.1 b43 and my volumes mounted again. No issues despite the 6.0.1 b43 app not currently having Full Disk Access privileges.

RE: Drive Does not mount after Mount attempt

SoftRAID Support — Sun, 27 Dec 2020 20:40:14 +0000

With that many disks connected, I am surprised you are not getting frequent disk ejects over Thunderbolt.

Its possible this is a shutdown issue. When you shut down, do you see a disk light on, one at a time, until it is all completed?

If you unmount all your volumes before shutdown, do you get any errors?

You do not get a crash on shutdown, correct?

RE: Drive Does not mount after Mount attempt

David_preston — Sun, 27 Dec 2020 16:21:07 +0000

Hope it helps. I have been a licensed SoftRIAD user since 2019. Really great product with matching support service. Thanks 😀

RE: Drive Does not mount after Mount attempt

David_preston — Sun, 27 Dec 2020 16:11:59 +0000

151

RE: Drive Does not mount after Mount attempt

SoftRAID Support — Sun, 27 Dec 2020 16:07:31 +0000

If you attach a SoftRAID tech Support file, I can take a look.

RE: Drive Does not mount after Mount attempt

SoftRAID Support — Sun, 27 Dec 2020 16:06:47 +0000

@david_preston

Make sure you enabled "Full Disk Access" for the SoftRAID app in system preferences/security/privacy.

The missing icon seems to be a Big Sur bug, that most users are reported fixes itself eventually. But you need Full Disk Access enabled.

RE: Drive Does not mount after Mount attempt

David_preston — Sun, 27 Dec 2020 13:27:42 +0000

Third re-boot did it. But multiple errors and warnings were given by the software during start-up. Examining the "problem" disks with SoftRAID after system is running shows NO errors.

RE: Drive Does not mount after Mount attempt

David_preston — Sun, 27 Dec 2020 13:18:41 +0000

No Joy. Still shows volumes, but clicking on "Mount" does nothing. MacOS 11.1 would send screen shot, but you don't allow that type of file.

Moving a disk to another Mac running 11.1 does mount the drive, but with no icon on the desktop.

RE: Drive Does not mount after Mount attempt

SoftRAID Support — Sun, 27 Dec 2020 06:07:17 +0000

No problem. Its frustrating to not have access to your data.

Go back to B43 until we get b48 out. Running the older 6.0 beta 43 version will fix this. Let me know if not.

Steps: Run SoftRAID 6.0 B47.
Uninstall SoftRAID (utilities menu)
Restart
Run B43 and install the driver.

https://softraid.com/updates/SoftRAID%206.0.1%20b43.dmg

Let me know. Make sure you allow OWC as a identified developer if prompted.

RE: Drive Does not mount after Mount attempt

Firssy — Sun, 27 Dec 2020 00:21:45 +0000

Addendum to my previous post: I discovered the `Uninstall SoftRaid` option under `Utilities` in the menu bar, however after uninstalling b47 and reinstalling b46, the problem persists, presenting exactly as described in the original post of this thread. Right now my $800 box might as well just be a noisy fan and a green LED for all the good it does me. Is there an ETA on b48 (or a link to download b43, which apparently does not present this issue)?

EDIT: Apologies, I was tired after a day of work and upgraded SoftRaid beta to find it not working, I missed the stickied thread with the b43 download link 😅🙏