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After upgrading to macOS 12.0.1 (21A559) on our Intel iMac we keep getting SoftRAID Internal errors. Even after reinstalling SR6.2 the error persist.
This issue is also aparent on our macOS 12.1 Beta 2 partition on the same machine.
Thanks, I will not answer your second post.
Try manually deleting the SoftRAID driver components, as below using terminal. Hopefully that will straighten this out.
How to manually Remove/uninstall the SoftRAID driver and components:
Paste each command line below into the terminal application. You will need your normal admin password for some steps.
Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /
Now, Restart your computer
Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist
Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID
Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID
Remove preference files
sudo rm -r com.softraid.com
reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /
Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.
When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.
@softraid-support RESOLVED. Thanks.
This has become a recurring issue with almost every update.
Maybe it's about time a simple UnInstaller is included with each release. 🤔 🤔
I tend to agree, but these things should not be necessary, if macOS was consistent in behavior. Engineering pushes back, "Apple is going to fix this", but it is taking them forever.
I'm also encountering this problem 'An internal part of the SoftRAID Monitor has stopped functioning properly etc etc'
I've created two support requests and have had no response at all and came across this thread. I carried out the Terminal advice posted above and at the end of the process which involves 2 restarts and having reinstalled the driver when prompted got exactly the same spinning ball and 'An internal part of the SoftRAID Monitor has stopped functioning properly etc etc' message
Are there any other suggestions for fixing this problem?
What link did you use to create the support tickets? Maybe there is a broken page somewhere.
Send me a supprot file from the terminal:
softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt
Just paste this in, enter, then attach.
Thank's for getting back to me - I submitted support requests from the main support dropdown at the top of this page.
Have provided Terminal report in a word doc.
The terminal command will create a file on the desktop. Attach it here.
I will get the webmaster to review these pages, thanks
Thanks - have you now received my Terminal report that I attached as a word doc?
Where? You cannot attach .doc to the forum, just txt. Can you save the word file as .txt? and attach it?
Sorry not used to this forums protocols - here it is
Last login: Thu Nov 25 20:04:21 on console
The default interactive shell is now zsh.
To update your account to use zsh, please run `chsh -s /bin/zsh`.
For more details, please visit https://support.apple.com/kb/HT208050.
Marks-iMac-2:~ Mark_MacPro$ softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt
Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
2021-11-25 20:07:39.638 system_profiler[829:10937] ### System cache - language has changed...
2021-11-25 20:07:39.639 system_profiler[829:10937] building SYSTEM cache...
2021-11-25 20:07:39.680 system_profiler[829:10937] Filtering out duplicate preference bundle "/System/Library/PreferencePanes/PrintAndFax.prefPane"
2021-11-25 20:07:39.681 system_profiler[829:10937] Preference bundle "/System/Library/PreferencePanes/EnergySaver.prefPane" is missing identifier
2021-11-25 20:07:39.706 system_profiler[829:10937] ### User cache - language list has changed ...
2021-11-25 20:07:39.707 system_profiler[829:10937] building USER cache...
2021-11-25 20:07:39.770 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be
2021-11-25 20:07:39.771 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be
2021-11-25 20:07:39.772 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be
2021-11-25 20:07:39.773 system_profiler[847:11039] SPUSBDevice: IOCreatePlugInInterfaceForService failed 0xe00002be
2021-11-25 20:07:39.826 AllowPasswordPref[865:11110] error == Error Domain=com.apple.LocalAuthentication Code=-12 "No paired accessory." UserInfo={NSDebugDescription=No paired accessory., NSLocalizedDescription=Biometric accessory is not paired., BiometryType=1} isSupported == 1
2021-11-25 20:07:39.826 AllowPasswordPref[865:11110] Hardware Check err == 1
2021-11-25 20:07:39.839 AllowPasswordPref[865:11110] Result 1
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.fGCvVV - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.5YqW25 - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.6ECOlq - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.GB9g4i - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.ef02QB - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.LT9JnZ - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.jrsHjD - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.wJhPMu - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.Gg34n0 - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.b7RpBV - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.QTdfvN - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.wJfnCd - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.
Marks-iMac-2:~ Mark_MacPro$
The command never created a file on the desktop?
Lets try one more time, with the sudo command (will require your admin password)
sudo softraidtool generatereport ~/Desktop/11.24.21.Mark.Dobson.sr_supt
Ok - so that worked I hoped - thanks for your patience
Lets try removing all the components. Just follow these instructions:
How to manually Remove/uninstall the SoftRAID driver and components:
Paste each command line below into the terminal application. You will need your normal admin password for some steps.
Delete the SoftRAID driver:
sudo rm -r /Library/Extensions/SoftRAID.kext
sudo touch /Library/Extensions
sudo kextcache -fu /
Now, Restart your computer
Remove the daemon and SoftRAID Monitor:
sudo rm /Library/LaunchDaemons/com.softraid.softraidd.plist
sudo rm /Library/LaunchAgents/com.softraid.SoftRAIDMonitor.plist
Remove the SoftRAID application support directory:
sudo rm -r /Library/Application\ Support/SoftRAID
Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID
Remove preference files
sudo rm -r com.softraid.com
reset the extensions caches:
sudo kmutil clear-staging
sudo kextcache -i /
Restart the Mac. SoftRAID volumes will no longer mount on the desktop, but that is temporary, until you reinstall the driver.
When you run SoftRAID to install the driver, do not immediately restart. wait until the dialog box pops up to go to System Preferences/Security. "Allow" OWC as an Identified developer, now restart later when you quit System Preference, go to SoftRAID and restart.