Monterey Volume not...
 
Notifications
Clear all

[Sticky] Monterey Volume not mounting

Page 4 / 9
(@bartwalker)
New Member

This was fixed long ago.  I have posted that several times here.

ReplyQuote
Posted : 12/01/2022 9:44 am
(@softraid-support)
Member Admin

@bartwalker 

Perhaps what is happening is you subscribed to the thread. So you get notices when it is updated. Unsubscribe to the thread if you want no more messages.

ReplyQuote
Topic starter Posted : 12/01/2022 10:49 am
(@benedikt-johannesson)
New Member

Hi, I have an a problem that needs fixing ASAP, as it's time sensitive. 

 

So, quick setup: 

 

I have a Rocketstor 6628T Thunderbolt 3 RAID. I use it with my iMac Pro (Mac OS X Catalina) in DIT jobs, and I just delivered the Rocketstor to an editor who's going to edit off of that Rocketstor RAID. 

 

He has a brand new M1 Max Macbook Pro, operating on Monterey 12.1, and even after installing Softraid 6.2, starting up in recovery mode and setting the security preferences to allow install from 3rd party,  and then re-installing, un-installing and re-installing Softraid, the RAID does not pop up. 

When I go to system information and check under Thunderbolt, I can see that the Macbook spots my Rocketstor 6628T, but still no drives popping up in Softraid. 

 

Please advise, as the editor needs to start working as soon as possible. The RAID was working fine yesterday in my iMac pro, then it went into a box, was driven a short length to the post facility, and there it doesn't work. 

I'll attach the report I created with Softraid. 

As much help needed as possible.

 

 

ReplyQuote
Posted : 17/01/2022 2:50 pm
(@softraid-support)
Member Admin

@benedikt-johannesson 

Is the Rocketstor driver installed? Maybe there are drivers that need installing?

I can see the card also, but the drives are not showing up, so perhaps you need to look into installing drivers for the card. I tried looking for the drivers for the 6628T, found the user manual, but the link goes to a 404 page not found. You may need to chat with them to find the download link. Its possible they did not make a driver for the M1 and 6628T, so find out before you spend too much more time on this.

ReplyQuote
Topic starter Posted : 17/01/2022 3:51 pm
(@benedikt-johannesson)
New Member

@softraid-support Thank you for this reply, I see that the 6628 does have a driver download section, and it mentions a driver for Mac OS 11., it will be interesting to see if that works with Mac OS 12. 

 

Thanks again :) 

ReplyQuote
Posted : 17/01/2022 4:04 pm
(@ricardogf)
Active Member
Posted by: @zathras

@softraid-support Yes, the Yubico Key is my smart card for logging in and typical functions online. 

It may be mounting the driver, but my OWC M42 RAID never mounts for access to it. No matter how many times I run it it shows the RAID volume and the connected volumes, and the green lines connecting them together properly, but it always says "unmounted" to the right of the volume name.

softraid screenshot

I just realized it's showing my boot drive as unmounted as well.

After having obtained a reimbursement from SoftRaid, I just decided to try again and upgraded to Monterey - yet it is unbelievable: the aggravation continues! No mounting of my RAID 5 volume no matter what I do. Am I supposed to just recreate the whole RAID thing? If so, how to do it without losing my data?

ReplyQuote
Posted : 21/01/2022 2:04 pm
(@softraid-support)
Member Admin

@ricardogf 

See my other post.

ReplyQuote
Topic starter Posted : 21/01/2022 4:43 pm
 bpr
(@bpr)
New Member
Posted by: @softraid-support

If you are running SoftRAID under Monterey and cannot get your volume to mount, post here. It is best to include a SoftRAID Tech Support file with your post.

Have been emailing support over the inability of my new ThunderBay 4 thunderbolt 3 not being able to mount drives on my MacBook Pro Max. Although suffering numerous crashes on soft raid 6 and all the betas until .9 is now not crashing when the enclosure is connected.  The raid 5 mounts fine connecting through my 2012 MBPro Retina through a thunderbolt adapter.  Restarting the MBmax, the array notification is that the connected drive is not readable by the Mac.

 

ReplyQuote
Posted : 29/01/2022 4:41 pm
(@softraid-support)
Member Admin

@bpr 

This volume appears "new", am I correct it has never mounted, as it was created before you enabled third party developers?

You also did "allow" OWC as an identified developer, correct?

If so, delete the volume and create it again. It will be OK. the volume never was given a file system (the SoftRAID driver has to call macOS to do this, without the driver loading, that never happened), so could not mount.

 

 

ReplyQuote
Topic starter Posted : 29/01/2022 5:28 pm
 bpr
(@bpr)
New Member

@softraid-support 

HI Softraid Admin. Although I had previously changed the settings to allow 3rd party trusted developers, I am happy to report that when went through the process again and reconnected the ThunderBay 4, the new raid volume was created and showed up on the desktop. I also installed a 4tb ssd in slot 4 that mounted after SoftRAID initialized it.  I will let Cynthia my OWC email tech contact know things have improved.  Most appreciated.

ThunderYay4

 

ReplyQuote
Posted : 31/01/2022 3:37 pm
(@tech_hero)
New Member

Hi,

 

Just set up a Thunderblade. Running macOS 12.2 on a MacBook Pro 18,1. Went through the steps to approve kernel extensions and full disk access, also wiped the volume and set up as a fresh RAID 0, but the volume will still not mount. Any advice?

 

Thanks.

 

ReplyQuote
Posted : 02/02/2022 3:59 pm
(@softraid-support)
Member Admin

@tech_hero

I think you created the volume before you had the driver installed. Delete it and create it again. It will work.

ReplyQuote
Topic starter Posted : 02/02/2022 9:22 pm
(@tech_hero)
New Member

Worked, thanks!

ReplyQuote
Posted : 03/02/2022 1:57 pm
(@hellevator)
New Member Customer

 

Hi! I have had this issue as well.

I have a brand new Mac mini running the latest update of Monterey, and running Soft Raid 6.2.1 b11

I have a Raid 5 and Raid 0, both are connected via USB. 

I've done all the changes I've read about to try to get my Raid 5 to mount. Change permissions to allow Softraid full access in Privacy settings, Changed Security to "reduced". They show up in the Raid utility and I've tried to manually mount them, but no luck. 

I've run Onyx to clean up extraneous files and caches.  I'm attaching a report.

Your help is much appreciated!

This post was modified 3 months ago by Hellevator
ReplyQuote
Posted : 04/02/2022 12:28 am
(@softraid-support)
Member Admin

@hellevator 

The driver is not loading. Just to be sure, let me check you did the two critical steps correctly:

You did both these?

https://support.apple.com/en-lk/guide/mac-help/mchl768f7291/mac
Select reduced security and enable this:
Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions.

If so, when you did the driver update, did you go to System Preferences / Security to "Allow" OWC as an identified developer?

If you got the "Allow" option, the driver should be loadable.

If you paste this into terminal, and either step was not done correctly, you will get errors that the driver cannot be loaded:

sudo kmutil load -p /Library/Extensions/SoftRAID.kext

You can "uninstall SoftRAID driver", then reinstall it after restart to try to fix this.

This post was modified 3 months ago by SoftRAID Support
ReplyQuote
Topic starter Posted : 04/02/2022 7:46 am
Page 4 / 9
Share:
close
open