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thunderblade not mounting after flex 8 connected

(@639me)
Active Member

new flex 8, setting up with 4 x ironwolf 8TB

macOS 10.14.6 on 2016MBP, softRAID 5.8.4

after several attempts at certifying, resulting in 'an internal part of softRAID has stopped functioning properly' (and several other errors), i reinstalled softRAID, and the certification seems to be running OK now.

however, a 2TB thunderblade that is hooked up to the same system doesn't mount anymore!! i notice only now that softRAID XT 5.7.3 is also installed on the system, however i didn't install that, and have never known of, needed, or used it. i hooked the thunderblade up with a 2019 MBP running big sur, where it mounts, and from where i backed it up.

was XT installed by itself when i got the thunderblade? 

is there a conflict having 5.8.4 and 5.8.3 XT side by side?

how do i get the thunderblade to mount again, keeping the data?

how can the flex 8 and the thunderblade be present in the same system, without conflict?

Quote
Topic starter Posted : 09/04/2021 2:32 pm
(@softraid-support)
Member Admin

The Application must quit issue.... If you set your system not to sleep, disable screen savers, that may help We think we have gotten to the bottom of the cause. It is complex to explain. Try this.

 

Attach a Support file so I can look at the Thunderblade.

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Posted : 09/04/2021 3:12 pm
(@639me)
Active Member

@softraid-support

my systems are set up not to sleep, no screen saver and prevent from sleep if display sleeps.
i will send you a report shortly

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Topic starter Posted : 14/04/2021 8:11 am
(@softraid-support)
Member Admin

@639me

Please do.

Also if you don't mind, run Activity Monitor. Show all processes. Use the CPU tab. Filter for SoftRAID (upper right), there should be just 3 components showing.

Watch if the memory footprint is increasing. My guess is it is and at some point that is when the app has to be quit.

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Posted : 14/04/2021 10:31 am
(@639me)
Active Member

will run AM when i'm back with that system

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Topic starter Posted : 15/04/2021 5:38 am
(@softraid-support)
Member Admin

@639me

Do you know your SoftRAID driver is not loading?

Follow these instructions adn see if this helps. Your volume is not able to mount otherwise.

https://www.softraid.com/pages/support/5.8_Volumes_Not_Mounting.pdf

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Posted : 15/04/2021 9:14 am
(@639me)
Active Member

i ran this procedure (selecting 5.8.4 not XT 5.7.3 in step 6), and the Thunderblade now mounts. Thank you!

AM was showing no softRAID processes before this procedure, and now shows two; SoftRAID and SoftRAIDTool.

now it would be great to get back to questions 1, 2 and 4 from my OP!

and should i uninstall the XT 5.7.3 to avoid any conflicts?

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Topic starter Posted : 15/04/2021 2:40 pm
(@softraid-support)
Member Admin

@639me

You want to run 5.8.4. You must haev installed 5.7.3 and not remembered, as it is not installed automtically. It may have been on your Thunderbay volume and you ran it, however.

Just use 5.8.4. there is one driver that will control all disks. there are no conflicts. If your system is relatively new, check if the upgrade to 6.0 is free, you can do that here:

https://software.owcdigital.com/softraid-upgrades/

Did I miss anything?

 

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Posted : 15/04/2021 4:08 pm
639me liked
(@639me)
Active Member

great to know, thanks!
upgrade to 6.0 is free. can one licence run on two systems, one at the time?

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Topic starter Posted : 15/04/2021 6:55 pm
(@softraid-support)
Member Admin

@639me

We added an activation system, so just activate on one system, deactivate when done. No restart is required now.

Also, for XT, additional seats can be added to your license for just $19

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Posted : 15/04/2021 10:31 pm
(@639me)
Active Member

i can't use the licence on two systems until they are both compatible with v6. but thanks for all your help, I appreciate it!

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Topic starter Posted : 16/04/2021 10:25 am
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