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Confused Newbie needs help

(@chrisb)
Active Member

Hello,

I am in the middle of the trial on your software, and need some help.

I created 2 volumes, Raid 5 (3 disks) and a striped disk set in a 5 bay hard drive enclosure.

So this morning, I ran into the dreaded "Pet cat unplugs usb-c cable while transferring files" from one volume to the other.

Needless to say, Softraid got very angry about this, posting errors, insulting my mom, but oddly not insulting my cat. Then it turned red and angry. Well, more angry. Then there was a kernel panic, a few reboots until I unpluged the cable and restarted eveything again.

Each drive showed I/O errors, so Softraid is telling me I need to replace all five drives, which I think is probably not the answer here. The usb-c cable was removed. I certified the disks before using them, like a good soldier.

My Boss (the cat) was not very helpful in trying to fix this.

So, what do I need to do to get all the drives back into blue circle state from the red circle, resync them or otherwise correct and fix possible data corruption?

Also anyone want a cat?

Chris

P.S. I am liking the software so far, other than not really understanding how to recover from things like this.

This topic was modified 5 months ago by ChrisB
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Topic starter Posted : 22/04/2022 12:04 pm
(@softraid-support)
Member Admin

Clear the IO error counters on the disks.

If the volume is marked, "Failed", then use "recover failed disks" in the volumes menu and (when prompted) validate the volume. that should set you straight.

 

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Posted : 22/04/2022 12:32 pm
(@chrisb)
Active Member

Thanks, I'm validating the volumes now.

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Topic starter Posted : 22/04/2022 9:03 pm
(@chrisb)
Active Member

Hi again, I cleared the i/o errors and validated both disks successfully (the icon turns blue in the menu bar), but once I quit and restart the Softraid application, the i/o errors come back immediately and the icon turns red. I am not sure what I might be doing wrong.

Chris

This post was modified 5 months ago by ChrisB
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Topic starter Posted : 23/04/2022 11:33 am
(@softraid-support)
Member Admin

@chrisb 

Please attach a SoftRAID technical support file, so I can take a look. Hopefully there is not a hardwre issue.

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Posted : 23/04/2022 11:45 am
(@chrisb)
Active Member
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Topic starter Posted : 23/04/2022 12:23 pm
(@softraid-support)
Member Admin

@chrisb 

There may be some kind of communication error, I don't know.

If there is nothing on the volume, or you can afford to erase it, do so. See if this is from a damaged directory.

Check your USB cable, also.

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Posted : 23/04/2022 6:11 pm
(@chrisb)
Active Member

Hello again, just a quick follow up,

I swapped the (non-owc) enclosure for a faster 10gbps one, and I think it was a hardware problem with the slower enclosure. I re-initialized the disks in the new enclosure, and now not only is the icon staying blue, but odd behavior like the application closing when validating disks has stopped.

I was still getting kernel panics at first with the new enclosure, but instead of logging i/o errors that couldn't be cleared, it was able to read the drives. I changed the stripe size to 64k to see if that would help with the panics and so far so good.

Thanks again,

Chris

This post was modified 5 months ago by ChrisB
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Topic starter Posted : 25/04/2022 1:20 pm
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