Known Issues - SoftRAID Forum

MS WORD failing to save properly

DCC — Sun, 26 Jan 2025 09:24:36 +0000

When saving a MS Word Document to ThunderBay 4 Bay External HD running SoftRaid 8.3 on a MacMini (Apple M4 Pro) Sequoia 15.2

ONLY for Microsoft Word saves I get this error "Check to make sure the removable drive containing this file is still available", the file actually saves most of the time but the error persists every time I try to save the word doc file. Sometimes I can't make the name other times I can.

The Drive is always visible and never disappears.

Other file types work without issue using other applications.

I can drag and drop, copy etc .docx files with no issues.

Its specifically saving from within Word .docx file extension.

I CAN save from Word to a .txt file.

ThunderBay 4 on a Mac Mini 2018 (6-core i5): will using both TB3 ports make any difference?

envoy510 — Fri, 06 Dec 2024 17:05:16 +0000

I can't find it now, but I think I read that using both TB ports on the back will allow greater speeds. I searched this site for info, but haven't found anything.

The specs for the device say

(1) Host Port - Thunderbolt 3 (USB-C) up to 40Gb/s (5000MB/s)

(1) Thunderbolt 3 (USB-C) Port

Both ports look the same on the back, though. Is there a difference?

2019 Mac Pro + Sequoia issue: does this impact Mac mini (2018) too?

envoy510 — Thu, 21 Nov 2024 16:27:50 +0000

I have a Mac mini (2018) and want to upgrade to the Thunderbay 4 with SoftRAID XT and add 3 24TB drives (1 2-drive RAID 1 and a single drive).

I want to run Sequoia. Is this going to be a problem?

Softraid 7.5 Helper Tool Install // Application cannot initialize itself correctly

stratmoen — Fri, 14 Jun 2024 16:41:21 +0000

Long time user of SoftRaid, started the app today with version 12.7.5 of the OS and received a SoftRaid popup stating the app is trying to install a new helper tool. Then after attempting the install, a SoftRaid error that the application cannot initialize itself correctly.

Checked the /Library/Application Support/SoftRaid directory and everything including the directory is owned by root (w/ wheel as the group). In addition the SoftRaid system extension also has root/wheel.

Included a tech support dump to this post

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i/o issues, data and parity disk - failed

Drico — Tue, 11 Jun 2024 13:52:51 +0000

Hello,

Today i started up my Thunderbay 4 that's running a Raid 5 setup. And i got a message i needed to check my drives in Softraid.

The 4th drive gave a message that it had i/o issues and later it gave the message that 'data and parity disk - failed'. Do i need to panic?

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I just had the setup for 4 months now, so i never would have thought it would give problems so fast.

Do i need to order a new disk right away or is it fixable with the disk that gave the message? I'm running 4 Seagate Exos x18 18tb drives.

I'm a total noob with this.

SoftRaid 7.5 - not showing drives.

stmoddell — Thu, 28 Dec 2023 22:36:28 +0000

Mac mini 2014 running OSX 10.12.6 with Server.

SoftRaid 7.5

Recently had issue with external OWC Mercury Elite Pro Dual Mini Portable with 2 x 1Tb SSD running as RAID 1 on hardware. (failed drive, replaced and rebuilt, raided OS now working and booting reliably) Since then if that external drive is attached the SoftRaid does not display any of the attached drives, drive bays, etc.

If I physically disconnect the external Elite Pro Dual RAID, the mini boots from the internal HD and will show drives.

I 'need' the external drive to run my OS and SoftRaid to ensure my RAIDs are healthy. Is there a prefs file that is corrupted or some troubleshooting routine I can follow? Happy to provide additional information as needed.

Antivirus

Marcet — Wed, 13 Dec 2023 21:58:03 +0000

Hello,

Last release of Softraid (7.6.1) alert me on using BitDefender can cause problems.
Which antivirus do you recommend with SoftRaid ?

RAID 10 with HDDs and APFS

Spunkmeyer — Tue, 12 Dec 2023 13:59:02 +0000

Does the guidance against using APFS with HDDs still apply to RAID 10, or is only for RAID 5?

Is the performance penalty with RAID 10 as bad as with RAID 5?

Thanks!

ThunderBay RAID5 Out of Sync on OSx 14.1.2 Sonoma

JTE — Wed, 06 Dec 2023 18:17:39 +0000

I keep getting "Out of Sync" warnings using my 2 Thunderbays (4 drives/RAID5 config) on a M2 Mac Studio Ultra running Sonoma 14.1.2 and also on a M3 Macbook Pro also running Sonoma 14.1.2. I have to shut down everything, boot back up, SoftRaid 7.6 says it's rebuilding the volume. After a few minutes the cycle starts again. I think it's a problem with the latest Sonoma update. That's when the problem started.

mac OS 12.. unmounting disk raid on macpros but on a laptop macbook pro is ok

stefan — Fri, 17 Nov 2023 12:41:38 +0000

hello

I use a raid OWC with 72Tb... and i don't know why but on a laptop macbook pro in OS12 it's working

but on 2 macpros (with one with the same softraid version (7.5) and the second with 7.6) is not working, could you help me... ?

i send you a photo on softraid on one macpro and the rapport in attach

thanx

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