Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? - Known Issues https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/ SoftRAID Discussion Board en-US Tue, 21 Apr 2026 03:10:26 +0000 wpForo 60 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21240 Sat, 09 Mar 2024 00:46:01 +0000 @hmahoney 

thaniks for the info, I will watch other cases and perhaps you found a clue to what is going on with some users.

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21240 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21239 Sat, 09 Mar 2024 00:09:34 +0000 @softraid-support

I have figured out the problem.

I tried running SoftRAID_Monitor by double clicking on it. It ran and seemed to be running normally. Next, I tried adding it to the list of login items. Again, it ran normally. This led me to think that it must be a problem when it tries to start from the LaunchAgents mechanism. I looked at the com.softraid.SoftRAIDMonitor.plist and found a reference to an item in /Library/Extensions. No such item was in my Extensions folder, so I removed that entry from the plist file. Now the monitor starts up during login as it should and the SoftRAID application seems to be running as it should.

Here is the original plist file:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.softraid.SoftRAIDMonitor</string>
<key>Disabled</key>
<false/>
<key>KeepAlive</key>
<true/>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
<string>LoginWindow</string>
</array>
<key>Program</key>
<string>/Library/Application Support/SoftRAID/SoftRAID_Monitor.app/Contents/MacOS/SoftRAID_Monitor</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Extensions/SoftRAID.kext/Contents/MacOS/SoftRAID_Monitor.app/Contents/MacOS/SoftRAID_Monitor</string>
</array>
</dict>
</plist>
 
Here is the corrected plist file:
 
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.softraid.SoftRAIDMonitor</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
<string>LoginWindow</string>
</array>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/SoftRAID/SoftRAID_Monitor.app/Contents/MacOS/SoftRAID_Monitor</string>
</array>
</dict>
</plist>
 
Thank you for the help. Let me know if you need any further explanation. Also, I have updated to macOS 14.4 and it is still working.
 
]]> Known Issues hmahoney https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21239 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21238 Fri, 08 Mar 2024 21:20:48 +0000 @softraid-support

Thanks for the suggestions. I will get to work on those and get back to you with the results.

]]> Known Issues hmahoney https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21238 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21237 Fri, 08 Mar 2024 21:09:10 +0000 @hmahoney 

First guess is App Cleaner (I think there is a version that we look for, maybe we do not check the base version)
Next guess is lingon. Can you run through it and see if it has any features to disable startup/launchagents or login items?

Note: time to do a clean up in your system, I see apps that are as far back as 2001. Lots of stuff that obviously can no longer even launch.
I just did a clean install on a Mac Mini M1, rather than migrate apps, I manually migrated data and used all freesh apps.
Even some freshly downloaded Apple Silicon compatible apps like XLD do not run on Sonoma, so I am glad I did that, its a "clean" system for going forward.

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21237 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21236 Fri, 08 Mar 2024 20:44:29 +0000 @softraid-support

Sorry for the delay. I don't know how I missed it before, but here it is.

2406]]> Known Issues hmahoney https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21236 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21232 Fri, 08 Mar 2024 07:37:34 +0000 @hmahoney 

No, SoftRAID tool does not need any permissions.

You sure it is not on the desktop?

If not, I can try to help using the SoftRAID app to generate the support file using terminal.

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21232 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21231 Thu, 07 Mar 2024 23:28:47 +0000 @softraid-support

Here is what was reported in Terminal:

hmahoney@HLM-Mac-mini-2020 weewx % sudo softraidtool generatereport ~/Desktop/hmahoney.7.6.1.3.7.24.sr_supt

Password:

Executing: /usr/bin/kmutil showloaded

No variant specified, falling back to release

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.fCDc85 - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.Lsnyr8 - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't record kext in identifier lookup dictionary; no identifier.

Can't record kext in identifier lookup dictionary; no identifier.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't create /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/Extensions/KextIdentifiers.plist.gz.THA7PI - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Can't record kext in identifier lookup dictionary; no identifier.

Can't record kext in identifier lookup dictionary; no identifier.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/System/Library/DriverExtensions - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

Failed to create directory /System/Library/Caches/com.apple.kext.caches/Directories/Library - Operation not permitted.

2024-03-07 16:21:56.299 system_profiler building USER cache...

hmahoney@HLM-Mac-mini-2020 weewx % 

 

The support file was not generated. I checked that Terminal has full disk access. Do I need to give softraidtool full disk access? It does not appear in the list in Privacy & Security. 

]]> Known Issues hmahoney https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21231 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21230 Thu, 07 Mar 2024 22:01:00 +0000 @hmahoney 

Can you send me a SoftRAID tech support file? Since you have the tools installed, it should work via terminal:

Launch the Terminal.app, in the Applications/Utilities folder.
Copy this line and paste it into terminal:
sudo softraidtool generatereport ~/Desktop/hmahoney.7.6.1.3.7.24.sr_supt
Hit enter, then your admin password, then enter again.
this will create a file on the desktop.

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/10/#post-21230 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/9/#post-21229 Thu, 07 Mar 2024 21:01:32 +0000 @softraid-support

Yes. Here are it contents:

2404]]> Known Issues hmahoney https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/9/#post-21229 RE: Any idea why upgrading to 7.6 from 7.5 the helper tool gets hung up? https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/9/#post-21227 Thu, 07 Mar 2024 20:07:51 +0000 @hmahoney 

Was SoftRAID able to install a folder in /Library/Application Support?

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-6-2-softraid-6-2-known-issues/any-idea-why-upgrading-to-7-6-from-7-5-the-helper-tool-gets-hung-up/paged/9/#post-21227