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kernel panics

(@abell4)
New Member

I'm running into a problem with my Thunderbay TB 2 enclosure causing kernel panics when it is connected. Running Big Sur 11.4 and Softraid 6.0.5. Send you my report via the online portal but haven't received word back. 

 

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Topic starter Posted : 10/06/2021 2:24 pm
(@softraid-support)
Member Admin

Attach it here.

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Posted : 10/06/2021 2:25 pm
(@abell4)
New Member
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Topic starter Posted : 10/06/2021 2:50 pm
(@softraid-support)
Member Admin

@abell4

We were unable to capture the panic logs, can you try to save one and save it as .txt?

I wonder if your bad disk is causing this. You can use "Blink disk light" to identify the disk. Then unmount your voume, wait a minute until all lights stop flashing, then pull that disk out an inch. See if the panics are gone. It is possible a time out is causing the panics.

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Posted : 10/06/2021 3:44 pm
(@abell4)
New Member

New crash report after another

kernel panic

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Topic starter Posted : 10/06/2021 6:20 pm
(@spaceneedle)
New Member

Same thing has been happening to me for awhile. I upgraded my MacOS to 11.5 Big Sur beta but that didn't fix it. Averaging a kernel panic about 1-3x per day. Interestingly that number goes way up if Adobe Lightroom Classic is open and I'm hitting the Thunderbay a lot.

Each time it crashes I have to reinstall the SoftRaid driver to get the Thunderbay to mount again. It asks for a restart, which I can't do or otherwise I lose the drive again and the process would repeat itself. 

 

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Posted : 15/06/2021 10:37 am
(@softraid-support)
Member Admin

@spaceneedle

Can you attach a crash log? (next panic, "report to Apple", "more info" and copy/paste the text in the next dialog box into text edit. Also save a SoftRAID Tech Support file. Put both up on the forum. thanks

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Posted : 15/06/2021 12:50 pm
(@spaceneedle)
New Member

I will try. It's been happening a lot when I'm away from my computer and I come back to a rebooted machine...and no Thunderbay mounted.  Any way to go into my machine to find old logs and send them?

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Posted : 15/06/2021 1:48 pm
(@softraid-support)
Member Admin

@spaceneedle

Do you get a message that "your computer restarted from a problem..."?

then you can click report to Apple, more info, and copy/paste the dialog box text into text edit and attach it here. Its not only a little hard to find the logs, but there is a bug in macOS where they are saved with a bunch of junk characters in the files, so this is the best way to get it.

 

DId you attach a support file for me to look at?

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Posted : 15/06/2021 3:16 pm
(@spaceneedle)
New Member

@softraid-support. Got it. Giving me an "Error: Filetype not allowed" error when I try to upload my 6k .txt. file.  

I'll just paste it below: 

panic(cpu 8 caller 0xffffff801bdfca25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since load (93861 seconds ago): 9387, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (93831 seconds ago): 9371, last successful checkin: 120 seconds ago
 
Backtrace (CPU 8), Frame : Return Address
0xffffffc629683670 : 0xffffff8018a8d04d 
0xffffffc6296836c0 : 0xffffff8018bd3f63 
0xffffffc629683700 : 0xffffff8018bc455a 
0xffffffc629683750 : 0xffffff8018a31a2f 
0xffffffc629683770 : 0xffffff8018a8c86d 
0xffffffc629683890 : 0xffffff8018a8cb63 
0xffffffc629683900 : 0xffffff801929c964 
0xffffffc629683970 : 0xffffff801bdfca25 
0xffffffc629683980 : 0xffffff801bdfc660 
0xffffffc6296839a0 : 0xffffff801921d1ae 
0xffffffc6296839f0 : 0xffffff801bdfba34 
0xffffffc629683b20 : 0xffffff801922745b 
0xffffffc629683c80 : 0xffffff8018b7f991 
0xffffffc629683d90 : 0xffffff8018a926cd 
0xffffffc629683e00 : 0xffffff8018a68cf5 
0xffffffc629683e60 : 0xffffff8018a80252 
0xffffffc629683ef0 : 0xffffff8018ba885d 
0xffffffc629683fa0 : 0xffffff8018a32216 
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[6342C9E2-C87B-3345-8E89-3BE4ACD150E9]@0xffffff801bdfa000->0xffffff801bdfcfff
 
Process name corresponding to current thread: watchdogd
 
Mac OS version:
20G5033c
 
Kernel version:
Darwin Kernel Version 20.6.0: Mon May 24 00:50:08 PDT 2021; root:xnu-7195.140.22~21/RELEASE_X86_64
Kernel UUID: 331AAB1E-6B00-3159-B97F-4AD6FE3D7A31
KernelCache slide: 0x0000000018800000
KernelCache base:  0xffffff8018a00000
Kernel slide:      0x0000000018810000
Kernel text base:  0xffffff8018a10000
__HIB  text base: 0xffffff8018900000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
 
System uptime in nanoseconds: 93879980530668
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x0000556222e4203f
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x00000013b50c3f1e 0x0000000000000000
last started kext at 75134756876649: com.highpoint-tech.kext.HighPointRR 4.22.1 (addr 0xffffff7fb5475000, size 516096)
last stopped kext at 93826878590260: >!ABacklightExpert 1.1.0 (addr 0xffffff7fb1f79000, size 8192)
loaded kexts:
com.Cycling74.driver.Soundflower 2
com.softraid.driver.SoftRAID 6.0.5
com.box.filesystems.osxfuse 403.11.2
>!ATopCaseHIDEventDriver 4050.1
@filesystems.autofs 3.0
@fileutil 20.036.15
>AudioAUUC 1.70
>AGPM 122.1
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 4.0.6
@kext.AMDRadeonServiceManager 4.0.6
@kext.AMDRadeonX5000 4.0.6
>!AHDA 283.15
>!AGFXHDA 100.1.433
>!AThunderboltIP 4.0.3
>!AGraphicsDevicePolicy 6.3.4
>!A!IKBLGraphics 16.0.5
@kext.AMD10000!C 4.0.6
@AGDCPluginDisplayMetrics 6.3.4
>!AMCCSControl 1.14
>pmtelemetry 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.5d7
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>eficheck 1
>!ASMCLMU 212
>!A!ICFLGraphicsFramebuffer 16.0.5
>!A!IPCHPMC 2.0.1
>!A!ISlowAdaptiveClocking 4.0.0
>usb.!UHostBillboardDevice 1.0
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.11
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!ASDXC 1.9.0
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 1677.140.1
>!AAHCIPort 346.100.2
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 311
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
|IOSCSIParallel!F 3.0.0
|IOATA!F 2.5.3
|IOSCSIReducedBlockCommandsDevice 436.140.1
>!AActuatorDriver 4440.3
>!AHIDKeyboard 224
>!AMultitouchDriver 4440.3
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4050.1
>IO!BHIDDriver 8.0.5d7
@kext.triggers 1.0
@kext.AMDRadeonX5400HWLibs 1.0
@kext.AMDRadeonX5000HWServices 4.0.6
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IO!BHost!CUARTTransport 8.0.5d7
|IO!BHost!CTransport 8.0.5d7
>!AHDA!C 283.15
|IOHDA!F 283.15
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!AGraphicsControl 6.3.4
>X86PlatformPlugin 1.0.0
>!UAudio 405.39
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@kext.AMDSupport 4.0.6
|IONDRVSupport 585.1
>!ASMBus!C 1.0.18d1
|IOAVB!F 940.4
@plugin.IOgPTPPlugin 985.2
|IOEthernetAVB!C 1.1.0
>usb.IOUSBHostHIDDevice 1.2
>!ASMBusPCI 1.0.14d1
|IOAccelerator!F2 442.9
>IOPlatformPlugin!F 6.0.0d8
@!AGPUWrangler 6.3.4
@!AGraphicsDeviceControl 6.3.4
|IOGraphics!F 585.1
|IOSlowAdaptiveClocking!F 1.0.0
|IOAHCIBlock!S 332
>!AThunderboltDPOutAdapter 8.1.4
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AThunderboltPCIUpAdapter 4.1.1
>!AThunderboltPCIDownAdapter 4.1.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>usb.!UHub 1.2
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!ABSDKextStarter 3
|IOSurface 290.8.1
@filesystems.hfs.encodings.kext 1
>!AEthernetAquantiaAqtion 1.0.64
>!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
>!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
>corecapture 1.0.4
>!AXsanScheme 3
|IONVMe!F 2.1.0
|IOAHCI!F 294.100.1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!ASMCRTC 1.0
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 985.2
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.5d7
|IOReport!F 47
|IO!BPacketLogger 8.0.5d7
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.140.1
|IOUSBMass!SDriver 184.140.2
|IOSCSIBlockCommandsDevice 436.140.1
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.140.1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1
 
 
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Posted : 15/06/2021 3:50 pm
(@softraid-support)
Member Admin

@spaceneedle

A watchdog timeout happens when the system takes too long to shut down. Generally this happens when there are lots of disks and as macOS flushes the disk cache one by one, not all at once, drives with large caches can take a long time and the system can hang at shutdown.

Attach a support file, so I can take a look at the disks you have connected.

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Posted : 15/06/2021 4:07 pm
(@spaceneedle)
New Member

But what's weird is I'm not trying to shut down. Does it say what is causing the shut down?

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Posted : 15/06/2021 4:39 pm
(@softraid-support)
Member Admin

@spaceneedle

No, i only see the "watchdog" in the trace.

Here are a couple disucssions on the Apple forums on this issue (no SoftRAID involved) I am not sure what is causing this.

https://discussions.apple.com/thread/251234777

https://developer.apple.com/forums/thread/667376

 

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Posted : 16/06/2021 3:09 am
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