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Upgrade to 6.2.1 and My Mac Wouldn't Restart

(@dgiffin)
Trusted Member

Ran the upgrade to 6.2.1 yesterday on my MacOS 12.2.1 iMac - got to the part where I needed to grant access to the updated version in the Security & Privacy System Preference, went for the reboot and on reboot the progress bar got to about 50% and there it stayed for ages - rebooted again into Recovery mode, no joy same behaviour, rebooted into Internet Recovery - Disk First Aid couldn't repair my startup disk.

Reformatted, reinstalled MacOS, installed (not upgraded) SoftRAID and everything is fine now.

I know you work in the depths of the operating system but I have issues of one kind or another with almost every update, I'm thinking the best way forward would be to not upgrade but to uninstall SoftRAID first and install (not upgrade) the new version?

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Topic starter Posted : 20/02/2022 8:32 am
(@softraid-support)
Member Admin

That would not hurt anything. There must be something in your system, a the vast majority do not get such an issue. the main problem is macOS not updating the Extensions cache and loading the older version of the driver.

I wonder if you started in verbose mode, what the text line says, when it gets stuck. That would give a clue to what is hanging the system.

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Posted : 20/02/2022 10:17 am
(@dgiffin)
Trusted Member

@softraid-support If I end up in the same situation I’ll give that a try - thanks!

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Topic starter Posted : 20/02/2022 12:40 pm
(@filterdecay)
New Member

this just happened to me as well. I lost a day of work.  You cant start in safe mode or anything. After I did a migration from a time machine backup I noticed a red exclamation point (I'm color blind please think about changing the color of this as I barely noticed it) on my mercury pro and checked it.  Sure enough it needed to update the boot something.  Very scary.  I may need to run these drives another way as I cant risk having that happen again.

 

I'm on 6.2 not 6.2.1.

This post was modified 9 months ago by filterdecay
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Posted : 21/03/2022 8:24 pm
(@softraid-support)
Member Admin

@filterdecay 

The ! (is indeed red) means the limited SoftRAID driver that is bundled with macOS was installed,  overwriting the installed driver. This should only happen with a macOS upgrade, not an incremental update, but it sometimes happens. This is a macOS thing, which was a long standing bug in 10.14-10.15. It was mostly fixed in Big Sur.

What you need to do is update the SoftRAID driver, and "Allow" OWC as an identified developer.

Apple has announced they are moving third party drivers into "user space" to address this, but there is not yet even a developer kit, so it may be a year or two away before this is completely resolved.

Did you have your home folder on your SoftRAID volume?

If so, the best advice is not have the Home folder there, but alias the largest folder, like Music/Video/Pictures. Then you do not have this issue.

 

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Posted : 21/03/2022 9:40 pm
(@filterdecay)
New Member

this just happened again.  Like unreal.  No my home folder isn't on the drive. if you knew this was a possibility with using your product you should warn people.

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Posted : 28/03/2022 5:28 pm
(@softraid-support)
Member Admin

@filterdecay 

What macOS are you running?

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Posted : 28/03/2022 6:23 pm
(@filterdecay)
New Member

@softraid-support catalina

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Posted : 28/03/2022 7:10 pm
(@softraid-support)
Member Admin

@filterdecay 

Lets start fresh then. Attach a SoftRAID tecnnical support file. Let me see what I can discern.

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Posted : 28/03/2022 8:40 pm
(@filterdecay)
New Member

@softraid-support ok I'm not at the rig now but I will.  It actually booted then crashed and booted again.  Im transferring off the drive now.

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Posted : 28/03/2022 8:42 pm
(@meyas)
New Member
Posted by: @dgiffin

Ran the upgrade to 6.2.1 yesterday on my MacOS 12.2.1 iMac - got to the part where I needed to grant access to the updated version in the Security & Privacy System Preference, went for the reboot and on reboot the progress bar got to about 50% and there it stayed for ages - rebooted again into Recovery mode, no joy same behaviour, rebooted into Internet Recovery - Disk First Aid couldn't repair my startup disk.

Reformatted, reinstalled MacOS, installed (not upgraded) SoftRAID and everything is fine now.

I know you work in the depths of the operating system but I have issues of one kind or another with almost every update, I'm thinking the best way forward would be to not upgrade but to uninstall SoftRAID first and install (not upgrade) the new version?

 

This post was modified 8 months ago 2 times by SoftRAID Support
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Posted : 31/03/2022 6:12 am
(@softraid-support)
Member Admin

@meyas 

There is something else going on, you should not have this multiple times. SoftRAID driver install is a couple files being copied into the System, then System Preferences has to "update the extensions cache". That in itself cannot damage your system. Its more likely, I would think, you have old extensions causing issues, that are not compatible with the current macOS. You can attach a support file and we can take a look.

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Posted : 31/03/2022 11:06 am
(@guitarflex)
Eminent Member
Posted by: @softraid-support

@filterdecay 

The ! (is indeed red) means the limited SoftRAID driver that is bundled with macOS was installed,  overwriting the installed driver. This should only happen with a macOS upgrade, not an incremental update, but it sometimes happens. This is a macOS thing, which was a long standing bug in 10.14-10.15. It was mostly fixed in Big Sur.

What you need to do is update the SoftRAID driver, and "Allow" OWC as an identified developer.

I probably shouldn't read old threads or scare myself but as I was exiting the Known Issues page I saw this, so now is as good a time as any to inquire. I get that red exclamation point on volumes created in SoftRAID that are mounted on a second computer that does not contain SoftRAID, and that computer still runs 10.15.7 Catalina. I first noticed it at least 6 months ago when offloading some footage from a portable SSD connected to a BlackMagic switcher. Then I kept noticing it with an Elite Pro and old (since discarded after failing to initialize) Seagate hub-powered drive. All containing volumes created in SoftRAID.

 

Perhaps a year ago, I had SoftRAID 6.2 on that second computer, in order to certify a 16TB disk that took a week to complete. After that week of certification though, I uninstalled SoftRAID and just looked to confirm this was so. The installer remains in my Downloads folder, and it looks likes some .plist/extraneous files I don't understand still show up in the Spotlight search (when I search SoftRAID), but the app is certainly gone.

 

I don't usually mount disk volumes on the second computer anyhow but do once in a while in order to shuttle Pro Tools files from one computer to the other computer for video editing. Any issue leaving it as-is with the red-exclamation point present?

This post was modified 4 months ago by GuitarFlex
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Posted : 23/08/2022 2:57 pm
(@softraid-support)
Member Admin

@guitarflex 

For short term use, no issue at all. You get no disk warnings. We also support "Second seat" licenses for about $20. Very affordable, so if you move computers with any frequency,  you can do that.

You can also install on both and use Deactivate/activate to move the license.

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Posted : 23/08/2022 4:31 pm
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