I already submitted a tech file before and after I entered the licence. Support told me to reinstall the drive to no avail.  What can I do?

Mac Studio (2022), Apple M1 Ultra.
macOS 12.6.2
SoftRAID 6.3
It is Admin user

Looking for some clarity here on the new licensing model as the information on the website isn't entirely clear to me.  Last year I purchased a Thunderbay 8 and Thunderbay 4.  They came with SoftRAID XT.  For some reason I paid to upgrade this to Pro and I don't exactly recall why.  I *think* it's because I originally purchased 2x Thunderbay 4 and was going to use my old enclosure for something and Pro was needed for that.  After having issues with the drives I bought I ended up swapping one of the units for a Thunderbay 8 and keeping the other to replace my old unit.  So I don't think I ever actually needed Pro but had bought it before the issues came to light.

This was only last Summer.  If I'm reading the information on the site correctly then I now need to pay another hefty upgrade fee to be able to upgrade my Mac mini to Ventura and continue to fully utilise the SoftRAID volume.  I know you've said read/write access is still possible but having a RAID you can't monitor/manage isn't really realistic so whilst *technically* not a forced upgrade in reality it is.  Similarly it's *technically* a perpetual license but the informations suggests you can't install any updates after a year and every new macOS version requires installing an update to SoftRAID to let it run so again it's really going to be a forced $100 to upgrade each year give the macOS release cadence.  At that point it feels like some kind of $30 per year subscription would be infinitely more reasonable than a $100 annual stealth "not technically a subscription" subscription.  The site is keen to point out backend changes but I know during the time I've had my Pro license there have not been the regular updates you'd associate with a $100 per year sub and certainly not new features.  Upcoming RAID 6 support was advertised on your site a couple of years ago and I know in my discussions on here deciding what drives to buy and if SoftRAID was right for me it was suggested RAID 6 wasn't far out but there's been no mention of it since and I've still got a spare 12TB drive in the cupboard and a slot in the Thunderbay waiting to upgrade the RAID 5 to a RAID 6.  $100 per year is a very steep price point.

Please can you confirm whether I've understood the information on the site correctly?  To continue to use fully functioning SoftRAID software on current and future macOS versions will I require a $100 per year subscription?  The site mentions free upgrades for XT licenses that came with OWC devices in warranty.  I don't recall the warranty period off the top of my head but I'm assuming at least a few years.  In that case would I have the option of getting free XT versions instead of using the Pro license I purchased given I'm only using the two Thunderbays with SoftRAID?  Sorry if I've misunderstood the information but I'm seeking clarity as it was quite a shock to see this information on the site when checking to see if it was safe to upgrade to Ventura.

Thanks

In April 2021, I purchased the 5 to 6 upgrade with the understanding that a lot of work went into making the app aware of APFS and Silicon, etc.

But now I read that I have to pay again for version 7 or else I cannot update to OS Ventura. Seriously?

And in the same breath, you write how monthly subscription plans are bad and then offer a yearly subscription plan? Right under the area where it says that in order to update to Ventura you HAVE TO update to version 7?

I don't understand what is happening with OWC and SoftRAID but I do not intend to pay $80 per year indefinitely for access to my data. 

Explain to me exactly how I can maintain read/write access to my data in Ventura if I do not update to 7 as you write elsewhere...

I have a perhaps unusual/unique situation and am unsure what combination of licenses and/or seats will accomplish what I'd like to achieve.

I have two SoftRAID drives and two computers. One SoftRAID drive (4 disks, 2 volumes; configured as 1+0 and 1) is associated with a SoftRAID 6 Pro license on a desktop. The other is a single RAID 1 volume with a SoftRAID 6 Lite license associated with my laptop. My desktop seems to suffered a catastrophic failure – suddenly turned off and not turning on. I am wondering if it is possible and how to go about accessing the SoftRAID Pro drives/volumes normally associated with my desktop from my laptop (without making a mess of the SoftRaid Lite license/drive). I am hoping that the desktop will revive, but I'd like to understand my options in the event it doesn't.

Thanks for any guidance!

I have uninstalled it from the test machine and made a new install on the actual computer I intend to use softraid pro on, but it says I can't activate it. I'm assuming it's something to do with the previous install that was made on the test machine.

How do I fix this... ?

The option to activate 6.1 b8 is grayed out in-app.

Thanks-J

Because I am dual booting, only one operating system and one copy of softraid would be in-use at the same time, and they are running on the same computer/hardware.  Can I use the same license key for both installations of softraid 6 on both boot volumes?  Would softraid recognize that only one copy is active at any one time and allow the program to run without needing to deactivate the license key before I reboot onto the other volume?

Thanks so much

Amazon Canada is advertising the OWC Mercury Elite Pro Quad with SoftRAID XT Lite.

https://www.amazon.ca/dp/B07C225L18

What if any residual value does this included license have for the purposes of SoftRAID 6?

Thanks