Asks to install a new helper tool every reboot - Known Issues https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/ SoftRAID Discussion Board en-US Tue, 21 Apr 2026 06:52:55 +0000 wpForo 60 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23457 Sat, 15 Feb 2025 02:32:13 +0000 @cheule 

Thanks, we have a bug there, clearly. Glad you are working.

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23457 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23456 Sat, 15 Feb 2025 00:38:51 +0000 ISSUE SOLVED

 

Turned out that the terminal uninstalled didn’t remove some files that caused issues. OWC phone support asked me to use App Uninstaller to find the .plist files and other things. Once those were cleared out, the app stopped asking for helper tool installation.

]]> Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23456 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23454 Fri, 14 Feb 2025 21:30:47 +0000 Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23454 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23452 Fri, 14 Feb 2025 20:14:30 +0000 @cheule 

Are these HDD's? NVMe?

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23452 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23450 Fri, 14 Feb 2025 03:08:34 +0000 Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23450 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23449 Thu, 13 Feb 2025 21:08:27 +0000 @cheule 

If you quit/relaunch, does it work?

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23449 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23446 Thu, 13 Feb 2025 15:39:08 +0000 Correct. No extra IT management software installed.  It's a pretty plane jane installation of Sonoma.  I only use it as a headless Mac Mini for our local movie streaming (Plex).  Only non-standard software installed is SoftRAID itself and Little Snitch.  Only apps running are Plex and TransmissionBT.

]]> Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23446 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23445 Thu, 13 Feb 2025 04:53:03 +0000 @cheule 

The "helper tool" enables SoftRAID to get permissions for accessing disks, etc.

You have no "IT Management" or malware stuff installed?

]]> Known Issues SoftRAID Support https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23445 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23443 Thu, 13 Feb 2025 02:42:49 +0000 @softraid-support Sorry it took so long, busy week.  Using the terminal command to uninstall SoftRAID did uninstall it.  Then I downloaded fresh a copy of v8.3.  I re-registered it (you were right that registration was lost).

 

However, it is still asking for me to authorize the helper tool installation on every reboot.

]]> Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23443 RE: Asks to install a new helper tool every reboot https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23417 Sat, 08 Feb 2025 06:30:17 +0000 Thank you, I will report back tomorrow.

]]> Known Issues cheule https://forums.softraid.com/softraid-8-known-issues/asks-to-install-a-new-helper-tool-every-reboot/#post-23417