Common questions and Answers - Licensing and Subscription questions https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/ SoftRAID Discussion Board en-US Mon, 27 Apr 2026 08:48:02 +0000 wpForo 60 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-24069 Fri, 11 Jul 2025 16:00:33 +0000 @rnb2 
SoftRAID app should show when it expired, in Monitor or "about SoftRAID".
First time you renew, you create an account, or use this page to set up your subscription.

https://software.owc.com/license/

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-24069 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-24065 Fri, 11 Jul 2025 05:26:25 +0000 How do I get a license to appear in my account? An existing 1-year license just expired, and I had a 3-year license that (eventually) came with an enclosure purchase. That 3-year license activates just fine, but it doesn't show in my account, so I don't know when it expires, etc.

]]> Licensing and Subscription questions rnb2 https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-24065 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-23458 Sat, 15 Feb 2025 03:47:19 +0000 @howdytom 

Sorry you feel that. We try our best to have good support and we do work hard on SoftRAID. MacOS has undergone major under the hood changes in the past 5 years and we have worked very hard to keep up and fix issues that arose.

Maybe we can get you back in the future.

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/8/#post-23458 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-23455 Fri, 14 Feb 2025 23:39:15 +0000 As a longterm user I am saying goodbye. After 2 years in a row I have renewed my SoftRAID 8 license and spent $179. Converting to SoftRAID Standard license if you not pay is unacceptable. Overall OWC development and support has been slow. A lot of features are still not implemented and postponed. I have been using SoftRAID since version 4 and went through all ups and downs. You made it clear that loyal customer are not import to you.

]]> Licensing and Subscription questions howdytom https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-23455 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22378 Tue, 24 Sep 2024 02:32:13 +0000 @calbear88 

If you have a support plan, its free for all upgrades. Users always are able to get the latest version of 8, but it is "Standard", not Premium, once the support expires.

 

Its different since we now just moved to subscriptions. Also, note a new enclsoure (with SoftRAID) comes with a 3 year support plan for Premium.

 

Note: If you already upgraded to 8, with Premium, and can use your 7 Lite license currently, then yes you will be able to keep using it.

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22378 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22377 Tue, 24 Sep 2024 01:30:59 +0000 @calbear88 

I believe when you "upgrade", your 7.x license is expired. I can manually remove a seat if you want.

Yes you could use this lite seat in perpetuity, as long as you do not upgrade MacOS.

One option is purchase a new 8 Premium, for $149, and leave your Lite alone, it will keep going. Its more expensive up front, but then you do not need to pay for the second seat.

 

My license was originally a SoftRaid 7 Lite license (starts with SR7LT) and I added the support+upgrade 1 year subscription, and thus I was able to install and activate SoftRaid 8.   If I don't upgrade/renew the license and the support+upgrade plan lapses in November, does the license allow me to run SoftRaid 7 lite, or could I still run SoftRaid 8 Premium?   When the support+upgrade plan expires, is the user entitled to run the latest version of Softraid released before the date of expiration?  I think that is how it was with the older support+upgrade plan, but with the new Softraid 8 licensing, I think things are different?  

Thanks

 

]]> Licensing and Subscription questions calbear88 https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22377 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22375 Tue, 24 Sep 2024 01:12:03 +0000 @calbear88 

I believe when you "upgrade", your 7.x license is expired. I can manually remove a seat if you want.

Yes you could use this lite seat in perpetuity, as long as you do not upgrade MacOS.

One option is purchase a new 8 Premium, for $149, and leave your Lite alone, it will keep going. Its more expensive up front, but then you do not need to pay for the second seat.

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22375 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22374 Tue, 24 Sep 2024 01:07:39 +0000 Hello, I was hoping to get advice on my future license renewal.  I currently have  SoftRaid lite.   My license is 

 I am subscribed support+upgrade plan which expires November 30, 2024.   I have two seats on my license.  One computer is an 2020 iMac that is running MacOS Sequoia 15.0, and the second computer is an old 2014 Mac Mini that is running MacOS Monterey 12.7.6, which is the latest OS that runs on it.

In the license management page , I see there is an option to upgrade to SoftRaid 8 Premium.  If I add this to my cart, it shows a recurring total of $119.98 starting November 29, 2024.

 

1.  Is there a way to only upgrade only the license for my 2020 iMac $79.99, and have the 2014 Mac Mini not upgrade?   I didn't see a way on the shopping cart to do so.  

2.  Could the 2014 Mac Mini use the Softraid lite 7 license in perpetuity, or when I upgrade to SoftRaid 8 premium, does that license become deactivated?   Since the 2014 Mac Mini isn't capable of running newer versions of MacOS, I wouldn't necessarily need to install the latest version of SoftRaid on that computer.  I would still would like to use the SoftRaid/Smart Monitoring that is part of Softraid 7 Lite which is missing from SoftRaid 8 Standard.

Thanks so much

]]> Licensing and Subscription questions calbear88 https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22374 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22183 Fri, 16 Aug 2024 21:39:02 +0000 If you  just purchased a Standard 8 license, rthen your 7 license is valid. Just "uninstall SoftRAID" utilities menu, restart and run the last version of 7.x you had and install. Should be easy.]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22183 RE: Common questions and Answers https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22182 Fri, 16 Aug 2024 21:25:51 +0000 Licensing and Subscription questions DesertBound https://forums.softraid.com/softraid-8-licensing/common-questions-and-answers/paged/7/#post-22182