Let me check with the store admin first. If there is a charge, we could refund it. But there should not be, from what I can see. 

Before my subscription was cancelled by support to delete the old serial number, my renewal date for the 1 seat subscription was May 17th 2027.    Prior to downgrading, the 2-seat subscription renewal date was January 14th 2027, but when I downgraded to 1-seat, it extended the subscription to May 17th 2027.  I think the date was extended because I had paid $119.98 for 2 seats and a 1 seat subscription is $79.99 so the system applied the amount prorated to extend the one seat subscription.  

Just wanted to check if I should click "place order" to reactivate the subscription?  It looks like doing so may start a new subscription and result in charges today.  I wasn't sure if there needed to be some other modifications the billing team needs to make so when I go to the resubscribe page, it doesn't result in charges today and the date shows I'm paid through May 17th 2027.

Thanks!

It looks like it is fixed, but you need to check. Your SR8 is your license. if you log into your account, and "manage subscriptions", you should be able to add a subscription to your SR8 license, we cannot do that part for you.
Your older license subscription was indeed canceled. (It shows pending, until a year goes by)

Let me know.

On March 24th, the support team mentioned they were working on the issue.  I sent an email on March 29th and April 5th inquiring about the status but I didn't receive replies.   I'm so sorry about posting in the forum, but thought I would try here in case my email replies weren't be routed to the support team members, or perhaps the assigned team member is out of the office.

Here is a summary of Case 02958874.  

(I had downgraded from two seats to one seat and noticed the subscription on the website was linked to an old license number.  I had an older license number that had problems with renewals and a new license was created by support in July 2025. (case 02837659)   On March 24th, OWC support deleted the old license and the subscription.  I think the next step would be create a new one-seat subscription for my account and link it to the new license number and prorate the renewal date due to the reduction in seats.)

I was hoping to get an update about the status of the case, and I was a bit concerned because there was no response for 14 days. 

I understand the team must be busy and this isn't an urgent issue, so if it will need more time to fix, I understand completely. 

With appreciation,