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            <title>
									New Premium License Will Not Activate - Licensing and Subscription questions				            </title>
            <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/</link>
            <description>SoftRAID Discussion Board</description>
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            <lastBuildDate>Tue, 21 Apr 2026 04:08:32 +0000</lastBuildDate>
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							                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24900</link>
                        <pubDate>Mon, 20 Apr 2026 05:37:31 +0000</pubDate>
                        <description><![CDATA[“”””Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network? I don’t have any of those. I’ll follow your advice tomorrow morning and attached the re...]]></description>
                        <content:encoded><![CDATA[<ul>
<li class="whitespace-normal break-words pl-2">“”””Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network? I don’t have any of those. I’ll follow your advice tomorrow morning and attached the results in this thread. </li>
</ul>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
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				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24898</link>
                        <pubDate>Mon, 20 Apr 2026 03:38:33 +0000</pubDate>
                        <description><![CDATA[@nomatterhowgood 

Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network?
In the terminal.app, run: systemextensionsctl list - Save this as a t...]]></description>
                        <content:encoded><![CDATA[<p>@nomatterhowgood </p>
<ul>
<li class="whitespace-normal break-words pl-2" style="color: #000000;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0px;text-transform: none;white-space: normal">Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network?</li>
<li class="whitespace-normal break-words pl-2" style="color: #000000;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0px;text-transform: none;white-space: normal">In the terminal.app, run: <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded- px-1 py-px text-">systemextensionsctl list - Save this as a text file as before, so we can check if there is </code> anything active you may have forgotten about.</li>
<li class="whitespace-normal break-words pl-2" style="color: #000000;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0px;text-transform: none;white-space: normal">Also in terminal: <code class="bg-text-200/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded- px-1 py-px text-">profiles list</code>   -  Save this as a text file also.<br />Attach the two files. I think we can track down the root cause of this soon.</li>
</ul>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>SoftRAID Support</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24898</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24897</link>
                        <pubDate>Sun, 19 Apr 2026 15:15:23 +0000</pubDate>
                        <description><![CDATA[Ignore my last attempt at posting. Too much info. Here is the file you asked for.]]></description>
                        <content:encoded><![CDATA[
<p>@nomatterhowgood </p>
<p>I think I found a way to show you the problem.<br />Run this command in terminal.app, then attempt to activate your license. Save the file as a txt file so you can post it here.<br />(paste it into "Text Edit", then (important!), "Make Plain Text" in Format menu. Attach it below...</p>
<p><strong><span style="color: #000000;font-family: -webkit-standard;font-size: medium;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;text-decoration: none;float: none">log stream --predicate 'process == "SoftRAID" OR process == "trustd" OR process == "tccd" OR process == "amfid"' --level debug</span></strong></p>
<p></p>
<p> </p>
<p>Ignore my last attempt at posting. Too much info. Here is the file you asked for.</p>
3222
<p> </p>
<p> </p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24897</guid>
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				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24895</link>
                        <pubDate>Sun, 19 Apr 2026 02:51:31 +0000</pubDate>
                        <description><![CDATA[@nomatterhowgood 
I think I found a way to show you the problem.Run this command in terminal.app, then attempt to activate your license. Save the file as a txt file so you can post it here....]]></description>
                        <content:encoded><![CDATA[<p>@nomatterhowgood </p>
<p>I think I found a way to show you the problem.<br />Run this command in terminal.app, then attempt to activate your license. Save the file as a txt file so you can post it here.<br />(paste it into "Text Edit", then (important!), "Make Plain Text" in Format menu. Attach it below...<br /><br /><strong><span style="color: #000000;font-family: -webkit-standard;font-size: medium;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;text-decoration: none;float: none">log stream --predicate 'process == "SoftRAID" OR process == "trustd" OR process == "tccd" OR process == "amfid"' --level debug</span></strong></p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>SoftRAID Support</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24895</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24784</link>
                        <pubDate>Thu, 02 Apr 2026 15:37:14 +0000</pubDate>
                        <description><![CDATA[Just to let everyone know my subscription still won’t activate after all these months. The issue was never fixed. Now my subscription is up in 2 days. If I renew it I still won’t be able to ...]]></description>
                        <content:encoded><![CDATA[
<p></p>
<p>@nomatterhowgood </p>
<p>OWC still has telephone support, but your case is being handled by the top support engineer, which is email only. Your problem is pretty much one of a kind, which is why we need to be able to reproduce it to be able to figure out what is happening and fix it.</p>
<p>We are trying as best we can.</p>
<p></p>
<p>And I will be eternally grateful when you fix it. I thank you for doing this. I am very curious what the issue turns out to be. </p>
<p></p>
<p>Just to let everyone know my subscription still won’t activate after all these months. The issue was never fixed. Now my subscription is up in 2 days. If I renew it I still won’t be able to activate Softraid. I have no idea what to do. I just get the run around by getting emails back and forth constantly where my questions are never answered. They just ask new questions without answering my questions. </p>
<p> </p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/3/#post-24784</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23941</link>
                        <pubDate>Fri, 06 Jun 2025 02:19:46 +0000</pubDate>
                        <description><![CDATA[And I will be eternally grateful when you fix it. I thank you for doing this. I am very curious what the issue turns out to be.]]></description>
                        <content:encoded><![CDATA[
<p>@nomatterhowgood </p>
<p>OWC still has telephone support, but your case is being handled by the top support engineer, which is email only. Your problem is pretty much one of a kind, which is why we need to be able to reproduce it to be able to figure out what is happening and fix it.</p>
<p>We are trying as best we can.</p>

<p>And I will be eternally grateful when you fix it. I thank you for doing this. I am very curious what the issue turns out to be. </p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23941</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23927</link>
                        <pubDate>Wed, 04 Jun 2025 05:23:58 +0000</pubDate>
                        <description><![CDATA[@nomatterhowgood 
OWC still has telephone support, but your case is being handled by the top support engineer, which is email only. Your problem is pretty much one of a kind, which is why w...]]></description>
                        <content:encoded><![CDATA[<p>@nomatterhowgood </p>
<p>OWC still has telephone support, but your case is being handled by the top support engineer, which is email only. Your problem is pretty much one of a kind, which is why we need to be able to reproduce it to be able to figure out what is happening and fix it.</p>
<p>We are trying as best we can.</p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>SoftRAID Support</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23927</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23925</link>
                        <pubDate>Wed, 04 Jun 2025 04:18:20 +0000</pubDate>
                        <description><![CDATA[@meltoots I have been waiting forever 3 months for this problem to be fixed. I’m paying a subscription for something that won’t activate on my Mac. I cloned my drive per instructions given t...]]></description>
                        <content:encoded><![CDATA[@meltoots I have been waiting forever 3 months for this problem to be fixed. I’m paying a subscription for something that won’t activate on my Mac. I cloned my drive per instructions given to me by tech support. Once I get the OK after they look at a screencap of the backup I sent them i will mail the cloned drive out to them. They sent me the drive a coupe of days ago. One thing about tech support for Softraid. They used to have phone tech support. Now it’s just email only. When you ask a question via email you may wait for hours for a response. Then you ask a follow up and there’s a few more hours. This can go on and on. Especially when you’re like me and not an expert at all about these things. They talk to me at times like I’m a computer wizard when in reality I have no idea what they are saying. They know it cold but regular, everyday average person probably doesn’t have a clue what they are saying. I’ve been using Thunderbay RAID 5 for 10 years. Never had a problem except for normal things like replacing a drive. Until this never ending problem. Softraid is the only game I. Town for Mac RAID 5 as far as I can see. So if this doesn’t work I have several thousand dollars invested in Thunderbay units that don’t have the a full Softraid app to monitor them. This is one bizarre situation that seems to me like it’s dead last on the priority list.]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
                        <guid isPermaLink="true">https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23925</guid>
                    </item>
				                    <item>
                        <title>RE: New Premium License Will Not Activate</title>
                        <link>https://forums.softraid.com/softraid-8-licensing/new-premium-license-will-not-activate/paged/2/#post-23924</link>
                        <pubDate>Wed, 04 Jun 2025 04:04:04 +0000</pubDate>
                        <description><![CDATA[”The manual activation works”. It doesn’t for me. I have been waiting forever. Still no fix. I’m sending in a clone of my drive for the engineers to look at it and hopefully fix it. They won...]]></description>
                        <content:encoded><![CDATA[
<p>@meltoots </p>
<p>We do not understand the cause yet. We had a user willing to send us a system to investigate, but when I got it, he did not actually do the backup, unfortunately. My guess is there is a block in some plist. What we are doing is straightforward, just contacting our license server to check if the license is valid, then enabling it locally.</p>
<p>The manual activation works. It is designed for systems "off line", which is common in a lot of video production environments. After activation, you can enable networks as normal.</p>
<p></p>
<p>”The manual activation works”. It doesn’t for me. I have been waiting forever. Still no fix. I’m sending in a clone of my drive for the engineers to look at it and hopefully fix it. They won’t give me a refund either. So I’m paying a for a subscription to software the for me does not activate. </p>
<p> </p>]]></content:encoded>
						                            <category domain="https://forums.softraid.com/softraid-8-licensing/">Licensing and Subscription questions</category>                        <dc:creator>nomatterhowgood</dc:creator>
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