softraid premium subscription serial not activating on new computer - Licensing and Subscription questions https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/ SoftRAID Discussion Board en-US Sun, 26 Apr 2026 11:35:36 +0000 wpForo 60 RE: softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24037 Sat, 28 Jun 2025 13:56:51 +0000 @calbear88 

There is something weird going on. I won't be able to investigate this until Monday.

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24037 RE: softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24036 Sat, 28 Jun 2025 00:28:25 +0000 Sure, no problem.  I've attached the support file.  Thanks.

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]]> Licensing and Subscription questions calbear88 https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24036 RE: softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24035 Sat, 28 Jun 2025 00:25:15 +0000 @calbear88 

Just attach a new support file. Screen shots don't really help!

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24035 RE: softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24033 Fri, 27 Jun 2025 22:44:37 +0000 Hi, I tried entering the serial number just now.  I get a pop up message that says "softraid standard license activated", (this message would pop up earlier today before I contacted support as well). 

However, the main application screen, "about soft raid" screen, and the menu bar still show it is on trial mode.  I included some screenshots.

 

Thanks again for your help

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]]> Licensing and Subscription questions calbear88 https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24033 RE: softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24029 Fri, 27 Jun 2025 21:38:39 +0000 I am. not sure what the cause of this was, but the subscription was out of sync with the renewal. that is fixed, your license will renew in Nov 2025. thanks!

]]> Licensing and Subscription questions SoftRAID Support https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24029 softraid premium subscription serial not activating on new computer https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24027 Fri, 27 Jun 2025 17:25:02 +0000 Hi, I am subscribed to the SoftRAID 8 Premium - 2 seats annual subscription.  My serial number is SR7LT-xxxxx.  The serial number starts with SR7LT because I had purchased softraid 7 lite in the past.   I got a new computer, so I deactivated the license on my old computer, and tried activiting it on my new computer.   When I input the serial, it doesn't seem to activate, it shows I am still on the premium trial.  I tried rebooting, but it didn't seem to work. 

I checked on the OWC software website, and it looks like the subscription is still active, shows renewal date is November 30, 2025

 

Thanks so much.

]]> Licensing and Subscription questions calbear88 https://forums.softraid.com/softraid-8-licensing/softraid-premium-subscription-serial-not-activating-on-new-computer/#post-24027