Disk will not mount - SoftRAID Volumes

Disk will not mount

SoftRAID Support — Sun, 08 Mar 2020 23:56:57 +0000

We will with 5.8.3. thanks!

Disk will not mount

samsellars — Sun, 08 Mar 2020 20:32:27 +0000

Thank you! The instructions worked perfectly. Restored my faith. Would be a bit better if the product linked to those instructions somewhere, like an FAQ for the upgrade. Regards, Sam Sellars

Two Thunderbay's. Updated to 5.8.2. Disks in either bay will not mount. Tried reinstalling, rebooting, power off/on, but nothing works. The app is grayed out such that I can not select reinstall the driver (hence the deletion of the entire app and kext file). I can't validate the disks. The app indicates no errors but I can not mount or enable safeguard. Any ideas?

Disk will not mount

cbedgar — Sat, 15 Feb 2020 04:35:23 +0000

That actually worked! :-) Now up and running with SoftRAID 5.8.2.

Disk will not mount

SoftRAID Support — Sat, 15 Feb 2020 01:20:35 +0000

See prior message for cause and fix. ;-)

Disk will not mount

cbedgar — Sat, 15 Feb 2020 01:18:33 +0000

A update regarding my last message about Volumes failing to mount with SoftRAID Lite 5.8.2. I uninstalled SoftRAID Lite 5.8.2, and then reinstalled it. No difference: no SoftRAID volumes will mount. I uninstalled SoftRAID Lite 5.8.2, and I installed SoftRAID Lite 5.8.1. Now everything is working fine again. All SoftRAID and Apple volumes are mounting normally. Again: MacOS 10.14.6 on Mac Mini (2018).

RE: Disk will not mount

SoftRAID Support — Sat, 15 Feb 2020 01:15:54 +0000

The mounting problem is the SoftRAID driver is prevented from loading by OS X security. You need to approve OWC as an "Identified Developer".

We created a PDF with instructions to help you resolve this problem:

https://www.softraid.com/pages/support/5.8_Volumes_Not_Mounting.pdf

Disk will not mount

cbedgar — Fri, 14 Feb 2020 20:48:40 +0000

@GonzoBernelli, After upgrading SoftRAID Lite to 5.8.2, none of my SoftRAID volumes mount. I am running macOS Mojave 10.14.6 (18G103) on a Mac mini (2018). I have tried uninstalling and reinstalling with no luck. I successfully converted a couple of non-RAID SoftRAID volumes from SoftRAID to standard Apple volumes and they seem like they are working. I tried to convert a stripped SoftRAID volume to Apple RAID ( I thought Apple RAID was no more... ? Hmm.), and SoftRAID said it worked, but the volume still shows up as a SoftRAID volume, and does not mount. I tried to split a SoftRAID RAID1 volume, but according to the log, "The split mirror command ... failed with an error (error number = 10)." Trying to uninstall at that point caused SoftRAID to hang. My next step is to see if I can roll back to SoftRAID Lite 5.8.1 which had seemed to be generally working for some time. I am replying because my troubles seem similar to yours, and because I too came to the forum to see if others were having trouble too. The answer is yes. Some folks can not mount SoftRAID Volumes using SoftRAID 5.8.2.

Disk will not mount

SoftRAID Support — Tue, 11 Feb 2020 23:43:15 +0000

Just open a new support incident with an email to Support at softraid com We need to respond, so you can attach a SoftRAID tech support file. Then we can take a look. I am in PST time zone, and often available at late hours.

Disk will not mount

GonzoBernelli — Tue, 11 Feb 2020 22:26:31 +0000

I have no case number from SoftRAID as I went right to the support forum looking for others who may have similar problems from the recent 5.8.2 release. How do I get a case number? The 3 affected volumes, FIRST is a backup array of 4 rotating disks RAID 5 in a Thunderbay chassis of my Promise hardware RAID 6 photo archive, SECOND is my super fast work drive comprised of 2 thunder bay mini chassis containing 8 SSD as a single drive using 2 thunderbolt cables, and the THIRD is an Envoy SSD I use to move files back and forth quickly between laptop and MacPro. Basic system operation of MacPro is not affected. It is getting to dinner time in Houston, TX so we will need to continue the problem analysis tomorrow when my mind is fully rested and at its best. e-mail addy should be in account info, but if now, I will make sure it is after I send this note to you. Where are you located so I can judge when you may be online. THANK YOU

Disk will not mount

SoftRAID Support — Tue, 11 Feb 2020 20:49:03 +0000

You have a SoftRAID support ticket (case number), correct? Respond to that and email a current SoftRAID tech support file and lets deal with it directly. Forums are too slow when you cannot mount a volume. That is an urgent situation.