I will reach out if we can use your assistance. thanks

I can reproduce the install hang at any time. I have searched the various log files, and did not find any mention of SoftRAID or any other indication of the installer hang. I would be glad to provide any information about my system configuration or log files if it would help isolate the problem.

The install hang, I have seen, but not reproduced.

DIsk Ejects are not new to ventura.

@joemikeb 

I have seen this in house, and we are investigating this. It was new in 13 beta 3

Finally, an issue that can be replicated by someone else!  😜  But, which issue have you seen in house: the blank Window and greyed out menus, the driver installation hang, or the frequent drive disconnects? For what it is worth, my system has inexplicably gone over 24 hours without a drive disconnect. 🤷‍♂️

I have seen this in house, and we are investigating this. It was new in 13 beta 3

When 6.3 b20 is attempting to install, the activity bar is running, but in Activity monitor the softRAID items all appear to be static. I launched SoftRAID 6.2.1, with the idea of uninstalling the 6.2.1 driver and, although the app installed its helper, display is blank and all the menu options are greyed out. (See the attached screenshot.)

@joemikeb 

This is very weird. The SoftRAID driver is loaded. When was the last time this volume mounted?

Does it mount on your other computer?

Yes the 6.2.1 drivers are mounted, at least according to

joemikeb@Mikes-Studio ~ % sudo kextstat -b com.softraid.driver.SoftRAID

Password:

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID

No variant specified, falling back to release

Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>

  256    0 0xfffffe0006e85ae0 0x1bc2     0x1bc2     com.softraid.driver.SoftRAID (6.2.1) FB767E03-2D35-3959-B63A-317BE3F1D3EA <17 5 4 3>

I traded my other computer, an M1 Mac mini, for the current M1 Max Studio. The array has always mounted correctly on this computer, but since installing Ventura, I am seeing frequent unexpected drive dismounts and drive sync errors in the array (the old Thunderbolt issue in spades?). I am attempting to install the 6.3 drivers to see if they solve the disconnect issue. But when I launch SoftRAID 6.3 b20, and it attempts to install the driver, the process reliably hangs. Eventually, I have to force quit. Otherwise, the array is functioning normally.

I believe I still have the Terminal commands to clear out all the various cache files and drivers, but I have been reluctant to do that in case it didn't work and I couldn't reinstall 6.2.1 drivers.

This is very weird. The SoftRAID driver is loaded. When was the last time this volume mounted?

Does it mount on your other computer?

Use sudo:

sudo softraidtool generatereport ~/Desktop/joemikeb.07.15.22.sr_supt

This will create a file on the desktop. I don't want the terminal output, just the file. thanks!