Fill in a support request.

https://www.softraid.com/support/contacting-tech-support/

Run the Windows Diagnostic program, this should allow us to identify or at least rule out what may or may not be causing the problem. With the drive array/set connected, please download and run: https://download.owc.com/diagnostics/windows

This should generate a .ZIP file - please send that when you get the auto reply.

Attach the screenshots of the problem. The more info on the problem, the better we can help.

thanks

I have Softraid Pro 3.0.12.2

after this update one of the 3 disks in My Softraid volume is not showing as it is part of the volume

I used CrystalDiskInfo to read the smart of all 3 of these drives and they all passed, and I got no early failure indicators or messages from anything, simply did not work after WU

I have uninstalled KB5017383 but no change, i have reinstalled SoftRaid, I have uninstalled/restarted the drivers for all 3 drives including the OWC volume driver and restarted the machine still no change

I do have a somewhat older backup of this volume but if possible i would like to fix this one