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Trial - Issues

(@gameoveraus)
New Member

Just trialing SoftRaid on Windows 10 Pro and have come across a few issues
Setting up a RAID 0 on 6x8TB IronWolf Drives = each capable of 210MB/s read and writes.  They are also attached to a SSD L2 and a Memory Cache with Primo Cache. That's my main rig.  A media server/backup server has similar specs but only running StableBit Drivepool atm.  I have them networked through a 10GBe PCIE card and they can get 1GB/s speeds in bursts when copying from one to another.

Issues
1) After the raid is setup on the main rig, it gives the warning "A windows setting is slowing this raid volume", i can click and change the setting from Fast removal to Performance setting but it only stays for 30seconds or so and then reverts to fast removal setting again, is this a Trial only limitation?.
2) If i go into All disks and click on the individual drives, there's a warning "Disk Health can't be determined, these drives aren't support." really? a standard Sata HD is not supported???
3) Either speed reading from the other system is or copying to the main rig is topping out at 215MB/s, copying to the server is over 1GB/s.

Quote
Topic starter Posted : 15/12/2021 12:34 pm
Topic Tags
(@softraid-support)
Member Admin

We just released Windows 3.0 today, so lets try that and see if you still have any issues.

Uninstall the current version. restart and install the 3.0 version.

Lets see what you get.

 

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Posted : 15/12/2021 4:25 pm
(@gameoveraus)
New Member

Cant even create a Raid 0 in that one. It gets to waiting for Volume then just stops, saying Volume can't be found
and it still wont keep the Performance setting

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Topic starter Posted : 16/12/2021 1:18 am
(@gameoveraus)
New Member

Also same with last volume it states the hard drives can't be checked as they aren't supported even tho they are standard IronWolf Sata HD's

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Topic starter Posted : 16/12/2021 1:30 am
(@softraid-support)
Member Admin

@gameoveraus 

This last one is probably a hardware issue, SMARt is not detectible on the card/bus you are using.

I will ask an engineer to get in touch with you. This is not the kind of issue I can resolve on the forum. (windows is more challenging, as the hardware can be so different)

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Posted : 16/12/2021 11:13 am
(@owc-james)
Member Admin

Hey @gameoveraus 

I'm with OWC's Software support team. Please open a direct ticket with me at https://software.owcdigital.com/support/supportform /"> https://software.owcdigital.com/support/supportform/  ?

Once that is submitted, you'll get an automatic reply from our ticketing system.

Let's run our OWC Windows Diagnostic program, this should allow me to identify or at least rule out what is the underlying cause of what you are seeing. With the drives in question connected, please download and run: https://download.owc.com/diagnostics/window s"> https://download.owc.com/diagnostics/windows

This should generate a .ZIP file on your desktop - please reply back to that automated email with the resulting .zip file. We'll see what's going on and help get it sorted out.

Thanks - OWC James

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Posted : 16/12/2021 12:38 pm
(@gameoveraus)
New Member

All good, i've moved on.  Too many issues just getting setup with something that should be straight forward.  I will not be using the software

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Topic starter Posted : 17/12/2021 2:38 am
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