One last question for Support... the volume has been reliably mounting, but I do still have questions regarding TRIM. I've not activated TRIM via th...

@softraid-support This has been satisfactorily resolved. Thanks!

@softraid-support Thanks for checking. I got a reply on my support ticket (Mark J. thank you!), and the coverage now extends into September after a D...

I had a similar experience today, and asked about it in another thread.. I have a Thunderbay 8 (purchased last year), support plan expired this pa...

@softraid-support Question: my year of software support expired in mid-July. I renewed today, and my new contract expires in... mid-July. Why woul...

Yeah, that is seriously jacked up. I keep an old 2014 Mac Mini for this kind of thing, as it's been Boot Camped (maxed out at Catalina and Win10) and...

@softraid-support - glad to help! I meant to include a bit more info... my drives shipped with firmware M3CR043 (it's printed on the back of each SS...

I've had a number of issues with a Thunderbay 8 loaded with MX500 SSDs, which *I thnk* have been resolved by updating the firmware on all RAID members...

Hm. Those drives have built-in active garbage collection, but will obey TRIM commands from the host. Crucial site info states that a powered drive l...

Since the Mac is an M1, it needs to be shut down to get into recovery or safe boot. There have been a few other plain restarts for non-OS software up...

I reboot periodically, typically a couple of times / month - I'll boot into recovery to check my internal. On restart it usually pops right up. The ...

No luck on the other machine - all damage, no good news. So long, OWC.

I'll try to mount it on another machine. The drives themselves are Crucial MX500 4TB. This is the only box that I've had this kind of issue, and thi...

I was forced to waste half my Christmas vacation over this box. If I need to wipe it again, it's going back for a refund.

Well. This looks bad. Selected the unmounted volume in DU, ran first aid: Running First Aid on “VideoRAID” (disk13s1)Checking file system and repa...