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Topic starter
Hello,
Tried my luck with reading other discussions on this forum about similar problems but the situation is so delicate I prefer creating a new topic and receive personalised help...
I made a RAID5 with 5 18TB disks on Sonoma 14.2 - SoftRaid 8,3 and Driver 7.6.
Had a faulty drive that made my RAID in read-only mode. I finally had money to replace it, followed all the instructions shown in the Soft RAID tutorial.
Now as others have stated in this forum, it says "rebuild in progress, waiting for mount", but nothing is happening and there is no sound of accessing the disks in the array.
I have uninstalled the drivers, without any success. I can still access the files in read-only.
Is it time for me to use Disk Drill ? If yes, could you state clearly what are the steps to follow :
Click on my Raid volume and "rebuild HFS+" ?
There is windows stating a short attempt to rebuild, and a preview window with "mount data as disk" and "rebuild" - what should I chose ?
Attached are screens and sr_supt file.
Any help would be greatly appreciated as I don't have other backup of the totality of my files...
Thank you !
This topic was modified 1 year ago by stban
Posted : 25/02/2025 4:56 am
What is happening is you replaced a drive, when the directory was already damaged. It could no longer mount.
Lets try this:
Pull out the new disk and restart. Can MacOS mount your volume? (Mounting is automatic, you do not need SoftRAID to manually mount a volume)
If that works, I would update all backups first before proceeding.
next recommendation would be Disk Warrior to repair the directory.
Before you run it, let us know if the volume mounted.
Posted : 25/02/2025 11:12 am
Topic starter
Thank you for your answer.
Yes, when removing the disk, the volume mounts and the all the files are accessible.
So now I should back all my files up and run Disk Warrior on the volume right ? With or without the disk ?
What should be the next steps then ?
Posted : 25/02/2025 11:48 am
Here is what I would want to do:
Either: Borrow your disks, repair your volume and send it back, and keep a copy of your directory structures, etc, so we can dbug this, or
Make a copy of several disk structures (beginning of disks/and the volume) to try to diagnose what is happening.
The first option we are guaranteed to figure out the cause, the second less so, but gives a chance.
If you agree to ship the drives, I can turn it around in a couple days, and return you a "clean" volume/directory. We would pay shipping both ways. and guarantee confidentiality of your data, we have no interest in it, just the "structure" that is causing this issue.
It comes up once in a while and I want to get this fixed, chances are it is a bug in the application, although it could be a bug in what is called "disktool" in MacOS.
thanks
Posted : 25/02/2025 7:37 pm
Topic starter
Thank you for taking time to look into the problem and giving me these two options.
As you can imagine, being based in Paris, I am not very comfortable sending the disks wherever you are.... But I will be keen on doing that if there is no other option, of course. In this case I will need to send the 5 original disks, or also the new one replaced ? With or without the RAID enclosure ?
Is the plan B complicated and long to try ?
Thanks again for your help.
Posted : 26/02/2025 1:09 pm
Logistics are too difficult with you in Europe. Are you backed up? (or can you update your backups?)
Posted : 26/02/2025 1:20 pm
Topic starter
Yes, Backups are now updated, let me know what we can try...
Posted : 06/03/2025 11:20 am
Lets try this:
Select your volume tile in SoftRAID
"recover failed disks"
do NOT validate.
restart. does your volume mount?
Posted : 11/03/2025 1:07 pm
Topic starter
@softraid-support Impossible to do as everything is greyed out. From the moment I plug the RAID it's already in recovery mode (and stuck). See screenshot attached.
Posted : 14/03/2025 3:23 am
Topic starter
as you can see in the screenshot, "recover failed disks" is still greyed out after cancelling the rebuild.
any idea to bypass it ?
Posted : 15/03/2025 6:55 am
Quit and relaunch SoftRAID app and try again. if that does not work, attach a new support file.
Posted : 16/03/2025 1:37 am
Topic starter
@softraid-support No luck unfortunately. Attached is a new support file.
Posted : 17/03/2025 5:42 am
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