SoftRAID Support
@softraid-support
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Joined: Aug 28, 2015
Last seen: Apr 23, 2026
Topics: 46 / Replies: 9131
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RE: New Premium License Will Not Activate

@nomatterhowgood I am not sure if you can access this text file with some more commands, let me know if not.

14 hours ago
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RE: New Mercury Elite Pro Quad - Slow Performance?

@rslygh I posted out of order, I meant create a case for the hang issue.

15 hours ago
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RE: New Mercury Elite Pro Quad - Slow Performance?

@rslygh You should open a support case for this issue, so it can get the attention it deserves.

21 hours ago
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RE: license issue

@calbear88 Let me check with the store admin first. If there is a charge, we could refund it. But there should not be, from what I can see.

3 days ago
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RE: New Premium License Will Not Activate

@nomatterhowgood Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network? In the terminal.app, run: sy...

3 days ago
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RE: New Premium License Will Not Activate

@nomatterhowgood I think I found a way to show you the problem.Run this command in terminal.app, then attempt to activate your license. Save the fi...

4 days ago
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RE: license issue

@calbear88 It looks like it is fixed, but you need to check. Your SR8 is your license. if you log into your account, and "manage subscriptions", yo...

5 days ago
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RE: SoftRAID and Virtual Machine running older macOS

@smayer97 I believe the correct terminology is shared. And yes.

5 days ago
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RE: Apple Partition AND SoftRAID Partition?

MacOS only allows one driver to control a disk. So you cannot have both on the same drive.SoftRAID 2/3/4/5 supported booting from SoftRAID disks, but ...

5 days ago
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RE: All questions about RAID 1+0

@smayer97 If you want to "remove disk" in a RAID 1+0, you can, but it has more chances to go wrong.(Picking the "wrong" drives). In RAID 4, its eas...

5 days ago
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RE: SoftRAID RAID 0 volume not mounted

There are few volume directory utilities for Windows, unfortunately. One you can investigate if you don't mind command line interfaces, is DM Disk Edi...

5 days ago
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RE: New Mercury Elite Pro Quad - Slow Performance?

@rslygh I have not seen anyone use ReFS on Windows, so do not know the impact. It should not by itself be slow, however. There is likely something ...

5 days ago
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RE: ThunderBay 8 (OWCTB83TKY, 2020) — Permanent Orange Light After SoftRAID 8 Premium First Activation — Complete Diagnostics Included

You misinterpreted what happened. There is no driver install when you "activate" premium, all that happens is more features are enabled.When you launc...

5 days ago
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RE: RAID not mounting

Its a directory issue, your volume directory was damaged somehow. I did not see any kernel panics or other explanations in the support file.did you di...

5 days ago
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