Yes, the same link you originally received should work. (Because it is 9.0.2, it is not seen by the existing beta in "Check for updates".

@mpschaefer USB devices usually do not disconnect in the same way as Thunderbolt, even when connected to a Thunderbolt bus, but it is possible. Gen...

I see the issue in part. The disk has a "core storage" volume on it, from an older MacOS version. MacOS has "deprecated" this and will stop supporting...

There is no special information on your disks special to the MacOS install, so you can just move them. Also, the "order" of the disks in the enclosure...

IO errors are indicators of an issue, but many things can cause them. Attach a SoftRAID tech support file and I can take a look for you.

@dgiffin SoftRAID is designed so you can add all missing secondary disks, or new disks at the same time, yes.

We moved to a subscription model. We have an alternative, which is a limited version of SoftRAID, Standard, which is free.Support for Standard is via ...

@nomatterhowgood I am not sure if you can access this text file with some more commands, let me know if not.

@rslygh I posted out of order, I meant create a case for the hang issue.

@rslygh You should open a support case for this issue, so it can get the attention it deserves.

@calbear88 Let me check with the store admin first. If there is a charge, we could refund it. But there should not be, from what I can see.

@nomatterhowgood Do you have a Pi-hole, pfSense, AdGuard Home, or any similar network-level filter on your network? In the terminal.app, run: sy...

@nomatterhowgood I think I found a way to show you the problem.Run this command in terminal.app, then attempt to activate your license. Save the fi...

@calbear88 It looks like it is fixed, but you need to check. Your SR8 is your license. if you log into your account, and "manage subscriptions", yo...

@smayer97 I believe the correct terminology is shared. And yes.