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(@softraid-support)
Member Admin

That's a bug, or perhaps a problem with the Volume header. If you have access to Disk Warrior, can you run it and rebuild the directory? You can try Disk Utility, "First Aid", its not very effective, but might fix this issue

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Topic starter Posted : 16/02/2021 9:26 am
(@brianbotts)
New Member Customer

@softraid-support Awesome!  I'm looking forward to this feature.

For whatever reason, right now it isn't listing drives in an Akitio Thunder3 Quad X as being in a group.

The enclosure is in JBOD mode.

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Posted : 16/02/2021 12:42 pm
(@softraid-support)
Member Admin

@brianbotts

I will add that to the text matrix, thanks

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Topic starter Posted : 16/02/2021 12:46 pm
(@dgiffin)
Trusted Member

@softraid-support I have Disk Warrior, I’ll give that a try. If it doesn’t help what are my options?

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Posted : 16/02/2021 3:27 pm
(@ruzek)
Eminent Member

I just got a Thunderbay 4 (TB3), and was trying to initialize some disks that were previously formatted as a RAID 5 (with a couple of APFS volumes using the SoftRAID public beta). I just wanted to start from scracth, and had a bunch of driver errors, from an inability to disable safeguard, initialize volumes or delete/create existing/new volumes.

I tried recovery mode in macOS 11.3, which resulted in kernel panics when trying to erase disk using Disk Utility. Safe mode seemed to help however. I'd share screenshots but I can't upload PNG's here.

It also looks like the UI sometimes show APFS as the disk format, while other times it's shown as unknown. I'm just worried about the stability here, and the integrity of my data that I am transferring over from a temp drive. 

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Posted : 16/02/2021 5:38 pm
(@softraid-support)
Member Admin

You bring up a couple issues. The SoftRAID 6 driver is solid enough. The application needs polishing, especially to support APFS correctly and add a few features, which we are working on.

 

Disk Utility has had problems with SoftRAID disks for a long time and it has never been addressed by Apple and apparently never will. So before you try to manage a SoftRAID disk with Disk Utility, zero the disk first, so it has a wiped partition map (100 sectors is enough)

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Topic starter Posted : 16/02/2021 8:50 pm
pruthe liked
(@ruzek)
Eminent Member

@softraid-support

Thanks for the reply. I tried doing everything in SoftRAID before resorting to Disk Utility but was thrown a bunch of errors. Would you like whatever screenshots I have? 

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Posted : 16/02/2021 8:58 pm
(@softraid-support)
Member Admin

You can post a Support file, more useful than screen captures.

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Topic starter Posted : 16/02/2021 10:04 pm
ruzek liked
(@ruzek)
Eminent Member

@softraid-support

Totally will! How though?

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Posted : 16/02/2021 10:08 pm
(@softraid-support)
Member Admin

Save the support file. You can post it to the forum.

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Topic starter Posted : 17/02/2021 12:17 am
(@dgiffin)
Trusted Member

Nope, Disk Warrior can't help as the Volume is APFS - I might just backup/recreate/restore.

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Posted : 17/02/2021 2:06 am
(@ruzek)
Eminent Member

@softraid-support

Here you go. All seems working properly now, though the UI shows the disks as "unknown format" (APFS) and "unmounted", though I am writing data to them. 

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Posted : 17/02/2021 11:12 am
(@ruzek)
Eminent Member

It didn't upload, and I got a "filetype not allowed" error. Here's a link: https://d.pr/f/WBuile/3cjW44hYqR

Let me know if there's something else you need. 

For what it's worth, I have another USB-C drive that shows as mounted and using APFS, though the Thunderbolt 3 ones don't Is that because I'm using the OWC Thunderbolt Hub? 

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Posted : 18/02/2021 9:18 am
(@dgiffin)
Trusted Member

So, how DO you rename a volume? Should it just work if I rename it in the Finder? I can’t see an option in the app to do it.

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Posted : 18/02/2021 12:38 pm
(@softraid-support)
Member Admin

@ruzek

Sorry that was the SoftRAID log you tried to upload, not a Technical Support file. I need the tech support file, which has much more information for me.

The APFS is because we do not yet support APFS in the user interface, so behavior is not consistent.

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Topic starter Posted : 18/02/2021 1:12 pm
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