Notifications
Clear all
Functionality Issues
9
Posts
2
Users
0
Reactions
759
Views
Topic starter
SoftRAID (tried in both 6.3 and 7.0.1) on a macOS High Sierra system does not show the correct mount status of some volumes. Here is a couple of screenshots showing the mount status from Terminal "df -mt" command and the SoftRAID status window - notice the SoftRAID says the BOOTCAMP volumes are "not mounted" and the "df -mt" command shows them to be mounted. How can this most basic of status information not be correctly displayed by SoftRAID? This is a bug of vital importance - you need to believe and trust what SoftRAID shows you. Getting this most basic bit of information about the volume status incorrect (mounted or not) really makes it hard to trust the much more complicated RAID features are showing correct or incorrect information.
Here is the output of "df -mt" at the same time as the SoftRAID screenshots were taken ("df -mt" output slightly edited to remove personal info):
$ df -mt
Filesystem 1M-blocks Used Available Capacity iused ifree %iused Mounted on
/dev/disk1s1 915515 811662 100069 90% 4064728 9223372036850711079 0% /
/dev/disk1s4 915515 2048 100069 3% 3 9223372036854775804 0% /private/var/vm
/dev/disk2s2 7630557 1425 7629131 1% 96 4294967183 0% /Volumes/New
/dev/disk3s2 897729 508902 388826 57% 4588209 4290379070 0% /Volumes/SSD-HighSierra
/dev/disk3s4 17038 8444 8593 50% 375823 4294591456 0% /Volumes/eDrive
/dev/disk5s2 95603 34486 61117 37% 106035 62674521 0% /Volumes/BOOTCAMP
/dev/disk5s3 2383729 744626 1639102 32% 4459989 4290507290 0% /Volumes/SATA-BAY2
/dev/disk6s2 5721128 3807693 1913435 67% 2894185 4292073094 0% /Volumes/BobsFiles
/dev/disk6s3 1429187 734900 694286 52% 4460127 4290507152 0% /Volumes/SATA-BAY2 1
/dev/disk6s4 95603 34486 61117 37% 106035 62674521 0% /Volumes/BOOTCAMP 1
$
Here is a SoftRAID screenshots showing the disks (first screenshot) and volumes (had to do in two screenshots due to height of window not being tall enough to show all volumes) - but notice the mount status of the BOOTCAMP volumes:
The boot volume is an APFS formatted disk, but all the others are either HFS+ or HFS+/CaseSensitve, except for two NTFS volumes (named "BOOTCAMP" and "BOOTCAMP 1").
This seems like a pretty basic bug, and really seems hard to believe it hasn't been fixed long ago (both 6.3 and 7.0.1 show the same errors). I saw another post that had to do with APFS volumes not showing correct mount status but the volumes showing incorrect mount status here are NTFS volumes.
The volumes are in a Thunderbay 4 enclosure with Thunderbolt 2 interface attached to a Mac Pro 2013 system
This topic was modified 3 years ago 3 times by SoftRAID Support
Posted : 14/12/2022 12:10 pm
Topic starter
I just noticed a typo but cannot edit the post. The first paragraph refers to xxx and yyy but they should be referring to BOOTCAMP.
Also, near the end, the BOOTCAMP volumes are NTFS not HFS+ volumes.
Why can't I edit my own post to correct typos?
-bob
This post was modified 3 years ago by DeepYogurt
Posted : 14/12/2022 1:27 pm
I tried fixing them.
BTW: I can see more with a SoftRAID tech support file, than screen captures.
We do not support bootcamp, or fusion drives in SoftRAID. And it is many hours to show the info you are talking about, its not trivial because of disk permissioning in MacOS and that we have to learn about those volume types. So we have ignored this.
The SoftRAID owned disks are accurate.
We acknowledge we have a bug in showing the free space on volumes in the volume tiles. This was a side effect of supporting APFS and we will fix this at some point. We need a major UI update to do so, as APFS volumes are very complex to users, and we will fix the volume display info at the same time.
Posted : 14/12/2022 2:15 pm
Topic starter
@softraid-support -- I looked at what was contained in the SoftRAID support file and it's just a bunch of binary data or it's encrypted. but in any event I can't see what is being sent so am concerned about some personal info being in there. Is there some way for me to see exactly what is contained in these binary support files?
Quite surprised/puzzled by the lack of a simple mounted/not mounted status for any sort of drive. Would be nice for the SoftRAID program to show the correct information. If it can't even do something as simple as showing if a volume is mounted, that is very much a major bug.
I think I can see all the information in SoftRAID by doing a series of "diskutil" commands from a Terminal window, but having a GUI interface to this info is much preferred. Are you using unix system level calls to determine all the information that SoftRAID shows, or just running various command-line programs (e.g. diskutil, etc) and reformatting that info?
In fact, is SoftRAID just a GUI on top of various command-line utilities (diskutil, df, etc) or is there really something fundamentally different that SoftRAID has developed code for?
Thanks...
-bob
Posted : 14/12/2022 4:17 pm
There is a thread on the forum where we describe what is in the support file. no file information, etc. It does have your email address if you enter it, and your computer ID, which are both in System Profile reports. It is part of an emulator, which lets us run SoftRAID exactly as you see it, so we can debug better.
SoftRAID tries to reuse any MacOS tools it can (such as calling MacOS to create the file system), but it is an actual disk driver, with all the complications thereof.
Posted : 14/12/2022 4:42 pm
Topic starter
@softraid-support -- so, is there any tool I can run locally on my Mac system to interpret what is in the file or is there something I could download that would let me view what's in the support file, or ??? Can you give the URL of the forum thread that discusses the support file? Thanks...
-bob
Posted : 14/12/2022 5:57 pm
Topic starter
@softraid-support -- I looked around and found something that listed the type of information collected in a general way but have lost it now. What was the URL of the post?? Seems like that post describing the information contained in the support file would be very easy to find - perhaps put this somewhere in the FAQ or some other easy-to-find place.
Also, when I show the SoftRAID preferences pane, there is an item in the Application pane that talks about "Send anonymous system info to SoftRAID team" with a link that says "click for details about system info sent" that just goes to the main Support page - and I don't see any info about details sent, so where exactly is the info about this? Is this "anonymous system info" the same thing as a support file contains or something different?
Thanks...
Posted : 15/12/2022 8:34 am
What we collect is raw data on disks, failures, etc. We aim to enhance this to other information, but have not yet. I would like to have info on % of users with each macOS for instance.
Posted : 15/12/2022 11:28 am
