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"Volume Disappeared" when unplugging Thunderbay even though all volumes unmounted

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(@mikehblue)
Posts: 15
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Topic starter
 

Hi everyone,

I am running Mac OS 12.2/ SoftRAID 6.2.1 on an intel 2019 MacBook Pro 16". I have two volumes across all disks of my RAID5 Thunderbay8, a HFS+ volume and a APFS TimeMachne volume.

When I go to unplug the thunderbay8 from my Mac after ejecting both volumes (either in Finder of SoftRaid GUI), SoftRAID behaves as if I never ejected my TimeMachine volume and I get x8 messages of "Disk for SoftRAID Volume Disappeared", concerning ONLY my TimeMachine volume, and x1 message that "SoftRAID has detected a problem".

 

To be clear, I am NOT having any issues with volumes ejecting while mounted and plugged into my Mac. I get these messages only after unmounting both volumes and unplugging my thunderbay8.

 

Please advise and thanks in advance. Error report attached.

 

 
Posted : 28/02/2022 1:48 pm
(@softraid-support)
Posts: 9200
Member Admin
 

The sad part is we made a change in SoftRAID (labeling SoftRAID volumes as removable) just to avoid this issue and a Time Machine kernel panic.

Time Machine must be holding onto the volume still. It should let go when the volume is unmounted. You are running 6.2.1, which is correct.

If after you unmount both volumes, in terminal if you paste this in:

ls -als /volumes/

 

What do you see?

 
Posted : 28/02/2022 5:29 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

Hi, I get the following, looks like you are correct:

Last login: Tue Feb 22 19:30:12 on ttys000

mikeh@Michaels-MBP ~ % ls -als /volumes/

total 0

0 drwxr-xr-x   4 root  wheel  128 Feb 28 19:23 .

0 drwxr-xr-x  20 root  wheel  640 Jan 21 23:42 ..

0 drwxr-xr-x   4 root  wheel  128 Feb 21 07:33 .timemachine

0 lrwxr-xr-x   1 root  wheel    1 Feb 21 07:33 Macintosh HD -> /

mikeh@Michaels-MBP ~ % 

 
Posted : 28/02/2022 10:25 pm
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

Time Machine is still keeping part of the volume mounted. I don't know why. the volume is now marked "removable" so Time Machine should unmount it.

 

Is this an APFS volume, or HFS?

 
Posted : 28/02/2022 11:01 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

This is a APFS, to be clear, I have two volumes on my thunderbay8, one volume is formatted as APFS (time machine) and the other is formatted as HFS+

 
Posted : 01/03/2022 11:37 am
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

I saw that and the APFS is the Time Machine volume.

I don't have an answer. I am sure you do not want to reset your Time Machine volume.

 
Posted : 01/03/2022 12:12 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

@softraid-support 

I am still wanting to get my thunderbay8 setup properly how I want to use it (APFS & HFS+ volumes). I have not started to rely upon it yet.

I can easily scrap my Time Machine volume and start over. Do you have a suggestion as I am willing to reset my TimeMachine volume?

 

Thanks,

 
Posted : 01/03/2022 12:15 pm
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

If you just "delete" the time Machine volume (you may get an error that it is busy, if so, use the terminal command to force unmount it), then create it again, as APFS.

Lets see if this issue gets resolved.

 

sudo diskutil unmount force disk#

Where you replace disk# with disk6 or whatever the disk identifier is shown in the SoftRAID expanded volumes tile.

 

You can also try this command independently, then remove the cable and see if this avoids the error message. It will confirm this is an unmounting issue.

 
Posted : 01/03/2022 12:45 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

*Update*

I was only able to erase my Time Machine volume in Apple Disk Utility (when I tried to do this in SoftRaid GUI I got the error you mentioned above). After erasing and creating a new time machine volume. I was no longer able to eject my time machine by doing a force eject. Finder would never seem to eject it. BUT, after a force eject I never got the original SoftRAID errors I mentioned at the start of this thread.

 

HOWEVER, I tried a log out and log back in to attempt to gracefully eject my Time Machine volume, and it worked! ...... BUT when I when to unplug the thunderbolt cable from the Mac going to my Thunderbay8 I got the same error messages from SoftRAID all over again!

 

I'm beginning to think this is a Mac OS Monterey issue?...

 

I'm thinking its not possible to run a Time Machine volume on my SoftRAID thunder bay any more... I wish I could. I don't have this issue with my non-soft raid usb hard drive in time machine.

 

Any more advise?

 

Thanks,

-Michael Hibbard

 
Posted : 04/03/2022 1:13 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 
Posted by: @softraid-support

@mikehblue 

If you just "delete" the time Machine volume (you may get an error that it is busy, if so, use the terminal command to force unmount it), then create it again, as APFS.

Lets see if this issue gets resolved.

 

sudo diskutil unmount force disk#

Where you replace disk# with disk6 or whatever the disk identifier is shown in the SoftRAID expanded volumes tile.

 

You can also try this command independently, then remove the cable and see if this avoids the error message. It will confirm this is an unmounting issue.

In response to what you suggested:

When I go to the SoftRAID GUI, I see that disk identifier for my HFS volume is 56, and the identifier for my APFS Time Machine volume is 57. So, I am able to force unmount my HFS volume, but then diskutil suggests that I use command unmountDisk instead, and terminal says my Time Machine volume was successfully ejected, but I still see it mounted within Finder.

mikeh@Michaels-MBP ~ % sudo diskutil unmount force disk56
Password:
Volume Hibbard Thunderbay on disk56 force-unmounted
mikeh@Michaels-MBP ~ % sudo diskutil unmount force disk57
disk57 was already unmounted or it has a partitioning scheme so use "diskutil unmountDisk" instead
mikeh@Michaels-MBP ~ % sudo diskutil unmountDisk force disk57
Forced unmount of all volumes on disk57 was successful
mikeh@Michaels-MBP ~ % 

 

There does appear to be an unmounting issue with TimeMachine Volumes.

 
Posted : 04/03/2022 1:31 pm
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

Good idea, this double mount point issue may be something we can address in the SoftRAID UI. I will bring it up as an idea.

 
Posted : 04/03/2022 1:42 pm
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

When you force unmount both mountpoints, does that eliminate the error when disconnecting the volume?

 
Posted : 04/03/2022 1:43 pm
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

@softraid-support No, even though terminal returns:

Forced unmount of all volumes on disk57 was successful

Disk57 (my Time Machine APFS volume) is still clearly mounted within Finder!

I am yet to be able to find a terminal command that will force eject my APFS Time Machine volume.

 
Posted : 04/03/2022 1:57 pm
(@softraid-support)
Posts: 9200
Member Admin
 

@mikehblue 

Restart your computer. Run this command in terminal:

diskutil list

Look at the list. How many instances of your Time Machine volume are listed?

If twice again, what if you use the force unmount on both numbers?

this is not permanent, just a check to see if this works.

 
Posted : 06/03/2022 1:27 am
(@mikehblue)
Posts: 15
Eminent Member
Topic starter
 

@softraid-support 

When I try as you suggested after a fresh reboot, diskutil returns:

mikeh@Michaels-MBP ~ % diskutil list
/dev/disk0 (internal, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *2.0 TB     disk0
   1:                        EFI ⁨EFI⁩                     314.6 MB   disk0s1
   2:                 Apple_APFS ⁨Container disk1⁩         2.0 TB     disk0s2

/dev/disk1 (synthesized):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      APFS Container Scheme -                      +2.0 TB     disk1
                                 Physical Store disk0s2
   1:                APFS Volume ⁨Macintosh HD⁩            21.3 GB    disk1s1
   2:              APFS Snapshot ⁨com.apple.os.update-...⁩ 21.3 GB    disk1s1s1
   3:                APFS Volume ⁨Macintosh HD - Data⁩     808.7 GB   disk1s2
   4:                APFS Volume ⁨Preboot⁩                 338.4 MB   disk1s3
   5:                APFS Volume ⁨Recovery⁩                1.1 GB     disk1s4
   6:                APFS Volume ⁨VM⁩                      20.5 KB    disk1s5

/dev/disk2 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk2
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk2s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk2s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk2s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk2s4
                    (free space)                         134.2 MB   -

/dev/disk3 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk3
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk3s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk3s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk3s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk3s4
                    (free space)                         134.2 MB   -

/dev/disk4 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk4
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk4s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk4s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk4s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk4s4
                    (free space)                         134.2 MB   -

/dev/disk5 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk5
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk5s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk5s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk5s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk5s4
                    (free space)                         134.2 MB   -

/dev/disk6 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk6
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk6s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk6s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk6s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk6s4
                    (free space)                         134.2 MB   -

/dev/disk7 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk7
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk7s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk7s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk7s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk7s4
                    (free space)                         134.2 MB   -

/dev/disk8 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk8
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk8s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk8s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk8s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk8s4
                    (free space)                         134.2 MB   -

/dev/disk9 (external, physical):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk9
   1: B6FA30DA-92D2-4A9A-96F1-871EC6486200 ⁨⁩              2.3 MB     disk9s1
   2: 2E313465-19B9-463F-8126-8A7993773801 ⁨⁩              7.3 MB     disk9s2
   3: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              2.9 TB     disk9s3
   4: FA709C7E-65B1-4593-BFD5-E71D61DE9B02 ⁨⁩              1.1 TB     disk9s4
                    (free space)                         134.2 MB   -

/dev/disk10 (virtual):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:                  Apple_HFS Hibbard Thunderbay     +20.0 TB    disk10

/dev/disk11 (virtual):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:                 Apple_APFS                        +8.0 TB     disk11

/dev/disk12 (synthesized):
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      APFS Container Scheme -                      +8.0 TB     disk12
                                 Physical Store disk11
   1:                APFS Volume ⁨TimeMachine⁩             1.1 TB     disk12s1

mikeh@Michaels-MBP ~ % 

I don't know too much about this, but I think there are three disks associated with my Time Machine:

  • disk11
  • disk12
  • disk12s1

After force ejecting these three disks in terminal with command "sudo diskutil unmountDisk force disk#" for all three of the disks mentioned in bullet points above (plus my 'Hibbard Thunderbay' HFS volume), I still get the same error messages from SoftRAID as I detailed in my first post of this thread.

Are you able to provide any insight?

Thanks for the continued support.

-Mike H

 
Posted : 10/03/2022 2:21 pm
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