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Topic starter
Running Softraid 6.03 on an M1 MacBook Pro and after updating to 11.3.1 my Mercury Elite Pro Quad Raid 5 doesn't mount. Mercury Elite mounted fine with 11.3 but did not mount with 11.2. My bad for forgetting to turn off auto software updates but I had thought OWC had this issue fixed on M1's since Softraid beta 6.x. I've uninstalled and reinstalled the Softraid driver with no luck. Softraid sees the Mercury Raid but shows it unmounted. When I try and mount from Softraid it does nothing. I need access to my drive asap to deliver images to a client. Please help!
Posted : 08/05/2021 2:13 pm
Topic starter
Just tried mounting on an intel MacBook Pro running 10.15.7 and Softraid 6.0.3 and the Mercury still won't mount.
Posted : 08/05/2021 2:28 pm
On the Mini, you have obsolete or problematic extensions causing no drivers to load.
I am going to guess it is these, run each command in the terminal.app and hit enter. (copy/paste)
first, "uninstall SoftRAID".
sudo rm -r /Library/Extensions/hp_Inkjet9_io_enabler.kext
sudo rm -r /Library/Extensions/hp_fax_io.kext
sudo rm -r /Library/Extensions/RDUSB01D8Dev.kext
sudo rm -r /Library/Extensions/EPSONUSBPrintClass.kext
sudo rm -r /Library/Extensions/CIJUSBLoad.kext
sudo kmutil clear-staging
sudo kextcache -i /
Now run SoftRAID and install the driver again. You should get the preferences to "Allow" OWC as an identified developer again If oyu do not and going to System Preferences/Security does not show this option, there is a problem in macOS blocking drivers from loading.
On you MBP, send a support file created with the MEPQ attached.
Posted : 10/05/2021 8:51 am
Topic starter
This is all happening on the MBP. My info and system setting were migrated from an intel Mac mini but I'm most def using a M1 MBP. I wondered if the migrated system info and potentially old extensions were creating issues so I totally wiped and did a fresh install of Big Sur and did not migrate anything from the previous install. I did a fresh instal of Softraid 6.0.3 and gave Softraid permission to run and install the Softraid extensions. I then changed the boot security to allow Softraid to run. I did all of that and the drive still doesn't mount. I have a client waiting for image files and I can't access them on the Mercury Quad running Softraid. I've attached another Softraid generated report.
Posted : 10/05/2021 10:36 am
The volume is published for mounting, but macOS cannot mount it as the directory has become damaged.
macOS attempted to auto repair this volume, but could not, marked the volume as unmountable and that is why it is not mounting.
Disk Warrior can repair this, do you have access to it?
Posted : 10/05/2021 11:10 am
Topic starter
I own Diskwarrior but last I checked it wasn't compatible with M1 Macs
Posted : 10/05/2021 11:16 am
It is not. Do you have accesss to your old intel computer to repair this on?
Posted : 10/05/2021 11:17 am
Topic starter
@softraid-support I have access to a colleague's intel MBP.
Posted : 10/05/2021 11:59 am
Topic starter
I'm running Diskwarrior and it's telling me that it successfully rebuilt the directory but that it can't replace the directory because it's too severely damaged. I've copied and pasted the Diskwarrior report. I appreciate the help.
DiskWarrior has successfully built a new directory for the disk named "12 TB SoftRAID." The new directory cannot replace the original directory because the original directory was too severely damaged.
It is highly recommended that you backup all of your data from the preview disk.
The original directory is damaged and it was necessary to scavenge the directory to find file and folder data.
Some files that had been lost or thrown away may have been recovered.
The disk was not mounted prior to rebuilding. Only the preview disk will appear if you preview the replacement directory.
Optimizing the Catalog Tree Directory File has increased available disk space.
Comparison of the original and replacement directories could not be performed because the original directory was
too severely damaged. It is recommended that you preview the replacement directory.
• All errors in the directory structure such as tree depth, header node, map nodes, node size, node counts, node
links, indexes and more have been repaired.
• 15 Files had to be recovered. The Files may have been lost or thrown away. You must inspect the Files to determine the extent of any damage. You must also determine whether the Files should be discarded.
• 15 Files had a directory entry with an incorrect flag that was repaired. • 1 File had an incorrect allocated size that was repaired.
• 1 File had an incorrect actual size that was repaired.
• 14 missing Folders had to be recreated.
• 54 Folders had an incorrect item count that was repaired.
• 14 Files/Folders had to be moved to the "Rescued Items" folder.
• Incorrect values in the Volume Information were repaired.
• Critical values in the Volume Information were incorrect and were repaired.
• 1 File had an incorrect allocated size that was repaired for backup from the Preview disk. Disk Information:
Files: 43,150
Folders: 2,238
Free Space: 10.45 TB
Format: Mac OS Extended (Journaled)
Block Size: 16,384
Disk Sectors: 23,440,039,296
Media: Stripe Volume with Distributed Parity (RAID 5)
Time: 5/10/21, 2:09 PM
DiskWarrior Version: 5.2 - RBG2-34KB-PZR9
1
Posted : 10/05/2021 2:37 pm
Try restarting and running it again. Try a clean install system. This is relatively minor damage, so DW should be able to fix this. but the macOS sometimes gets in the way. It may not hurt to try an older startup system version also.
Posted : 11/05/2021 9:10 am
Topic starter
@softraid-support I can't do a clean install on my colleague's Mac 😀
Posted : 11/05/2021 4:44 pm
Is he on Mohave or later? You can do that without interfering with his normal system, but it takes some time.
In disk Utilty (changes based on OS), but select the boot disk, and Add a new volume, not partition.
Then boot into internet recovery mode and install macOS into the new volume.
Its seamless and because of APFS, it is a "soft" volume, meaning it shares space and does not affect the rest of the volumes on that disk. And you can delete later, with no side effects.
Posted : 11/05/2021 6:02 pm
Topic starter
@softraid-support this is not a solution. I'm a freelance photographer, not a Fortune 500 company with MacBooks just laying around. The Mercury Quad and Softraid have been an issue for the last year or so even before the M1. I tried saving some money by buying the Mercury Quad and only found out after the purchase that I'd have to buy a "lite" version of soft raid to use it. I used to recommend OWC products but after this and also a OWC USB-C hub failing repeatedly I won't be recommending OWC's products in the future.
Posted : 13/05/2021 9:18 am
I am a little confused as most all MEPQ's came with SoftRAID Lite XT at minimum. You have to buy a special version to get it without SoftRAID. The SoftRAID license should have been on a sticker under the enclosure.
Directory damage is a macOS file system problem. the reason Disk Warrior can repair this is they reverse engineering HFS years ago but the application could use a major upgrade, which I believe they are working on. We have no expertise in repairing volume directories.
This is the reason Apple is repacing HFS with the new APFS, as it is protected against simple file system damage, however it is still very slow on HDD's, there are no repair tools if something does go wrong, and encryption is still buggy with kernel panics. So we do not support it yet fully. But it is the future.
Sorry about your bad experiences.
Posted : 13/05/2021 4:49 pm
Topic starter
@softraid-support Softraid 6.0.3 won't take my XT serial number
This post was modified 5 years ago by SoftRAID Support
Posted : 17/05/2021 10:49 am
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