Random Reboots usin...
 
Notifications
Clear all

Random Reboots using Softraid 6 and Intel com.intel.driver.EnergyDriver

(@ichavis)
Eminent Member Customer

I am experiencing random Reboots with Big Sur/Softraid 6 B48/com.intel.driver.EnergyDriver  and having my power management preferences to use the default settings ,   i get random reboots with the following crash dump.  Also including the Softraid support files.  any help would be appreciated.  thanks.  

panic(cpu 0 caller 0xffffff80047dbaf0): "Spinlock acquisition timed out: lock=0xffffff86f3016d30, lock owner thread=0x73005f00000006, current_thread: 0xffffff8708eb4890, lock owner active on CPU 0xffffffff, current owner: 0x73005f00000006, time: 65343566791190"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.80.30.121.1/osfmk/i386/locks_i386.c:505
Backtrace (CPU 0), Frame : Return Address
0xffffffb54b3138a0 : 0xffffff80046b3bbd 
0xffffffb54b3138f0 : 0xffffff80047f6973 
0xffffffb54b313930 : 0xffffff80047e6faa 
0xffffffb54b313980 : 0xffffff8004658a2f 
0xffffffb54b3139a0 : 0xffffff80046b345d 
0xffffffb54b313ac0 : 0xffffff80046b3748 
0xffffffb54b313b30 : 0xffffff8004eb84da 
0xffffffb54b313ba0 : 0xffffff80047dbaf0 
0xffffffb54b313be0 : 0xffffff800498314b 
0xffffffb54b313c20 : 0xffffff80046fca51 
0xffffffb54b313c40 : 0xffffff80046eeeeb 
0xffffffb54b313c90 : 0xffffff80046ee403 
0xffffffb54b313cb0 : 0xffffff800468b231 
0xffffffb54b313d20 : 0xffffff800468ac1e 
0xffffffb54b313d80 : 0xffffff800468d3df 
0xffffffb54b313e00 : 0xffffff800468fa17 
0xffffffb54b313e60 : 0xffffff80046a70d2 
0xffffffb54b313ef0 : 0xffffff80047cb153 
0xffffffb54b313fa0 : 0xffffff8004659216 
 
Process name corresponding to current thread: Safari
 
Mac OS version:
20D5042d
 
Kernel version:
Darwin Kernel Version 20.3.0: Tue Jan  5 2041 PST 2021; root:xnu-7195.80.30.121.1~1/RELEASE_X86_64
Kernel UUID: 01BF55B0-5C80-3C61-8DD9-7ADD9E29430B
KernelCache slide: 0x0000000004400000
KernelCache base:  0xffffff8004600000
Kernel slide:      0x0000000004410000
Kernel text base:  0xffffff8004610000
__HIB  text base: 0xffffff8004500000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
 
System uptime in nanoseconds: 65343568949423
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00003b6dfc3733b5
  Sleep   : 0x000026cd2a8cc98f 0x00000000d0d80f22 0x000026bc19348b49
  Wake    : 0x000026cd31513144 0x00000000d0db4d1a 0x000026cd2e9ccbf6
last started kext at 5806198804934: @filesystems.smbfs 3.4.1 (addr 0xffffff7fa5863000, size 434176)
loaded kexts:
com.intel.driver.EnergyDriver 3.7.0
com.softraid.driver.SoftRAID 6.0.1b48
@filesystems.smbfs 3.4.1
>!UTopCaseDriver 4030.2
>!ATopCaseHIDEventDriver 4030.2
>AGPM 119
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
@fsplaceholder 1.14.0
@fileutil 20.036.15
@filesystems.autofs 3.0
>AudioAUUC 1.70
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 4.0.2
>!AHDAHardwareConfigDriver 283.15
@kext.AMDRadeonX5000 4.0.2
>!AHDA 283.15
@kext.AMDRadeonServiceManager 4.0.2
>!ASMCLMU 212
>AGDCBacklightControl 6.2.2
>!AThunderboltIP 4.0.3
>!ABacklight 180.3
>!A!IPCHPMC 2.0.1
>!A!IKBLGraphics 16.0.1
>!AMCCSControl 1.14
>!AGraphicsDevicePolicy 6.2.2
@AGDCPluginDisplayMetrics 6.2.2
>pmtelemetry 1
>LuaHardwareAccess 1.0.16
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.3d8
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>!A!ICFLGraphicsFramebuffer 16.0.1
>ACPI_SMC_PlatformPlugin 1.0.0
>eficheck 1
@kext.AMD10000!C 4.0.2
>!A!ISlowAdaptiveClocking 4.0.0
>!AFIVRDriver 4.1.0
>!AGFXHDA 100.1.431
>!UODD 511.60.2
|SCSITaskUserClient 436.40.6
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.60.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
>!A!II210Ethernet 2.3.1
>!ASDXC 1.9.0
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 1677.80.8
>!AAHCIPort 346
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 310
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@plugin.IOAVBDiscoveryPlugin 930.1
>!AHIDKeyboard 223
>!AActuatorDriver 4400.28
>!AMultitouchDriver 4400.28
>!AInputDeviceSupport 4400.35
>!AHS!BDriver 4030.2
>IO!BHIDDriver 8.0.3d8
@kext.triggers 1.0
@kext.AMDRadeonX5400HWLibs 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX5000HWServices 4.0.2
>!AThunderboltEDMSink 5.0.3
>!ABacklightExpert 1.1.0
>!AGraphicsControl 6.2.2
>usb.IOUSBHostHIDDevice 1.2
>!ASMBus!C 1.0.18d1
|IO!BHost!CUARTTransport 8.0.3d8
|IO!BHost!CTransport 8.0.3d8
|IOAVB!F 930.1
|IOAccelerator!F2 439.52
@plugin.IOgPTPPlugin 900.11
>IOPlatformPluginLegacy 1.0.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AHDA!C 283.15
|IOHDA!F 283.15
@kext.AMDSupport 4.0.2
>!ASMBusPCI 1.0.14d1
@!AGPUWrangler 6.2.2
@!AGraphicsDeviceControl 6.2.2
|IOSlowAdaptiveClocking!F 1.0.0
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!UAudio 401.4
|IONDRVSupport 585
|IOGraphics!F 585
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltDPOutAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AThunderboltPCIUpAdapter 4.1.1
>!AThunderboltPCIDownAdapter 4.1.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
|IOSCSIMultimediaCommandsDevice 436.40.6
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!ABSDKextStarter 3
|IOSurface 289.3
@filesystems.hfs.encodings.kext 1
|IOAHCIBlock!S 332
|IOEthernetAVB!C 1.1.0
>!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
>!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
>corecapture 1.0.4
>!AXsanScheme 3
|IONVMe!F 2.1.0
|IOAHCI!F 294
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!ASMCRTC 1.0
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 900.11
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 8.0.3d8
|IOReport!F 47
|IO!BPacketLogger 8.0.3d8
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.60.2
|IOUSBMass!SDriver 184.40.6
|IOSCSIBlockCommandsDevice 436.40.6
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.40.6
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1
 
Quote
Topic starter Posted : 19/01/2021 11:58 am
(@softraid-support)
Member Admin

With all the drivers installed in your System, I am surprised SoftRAID is loading. Big Sur does not like old extensions.

Run System Profiler, Extensions. Sort by "obtained from" and take a look at your extensions and how many are unsigned. Every unsigned and "unknown" extension must be deleted. It is possible there is an interaction there. But that is the starting point.

After removing them, paste this into terminal.com:

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

 

Lets see if that helps at all. You may need to try a clean install, Big Sur is a bigger change than most realize and if you have not done a clean install for a while now is the time.

ReplyQuote
Posted : 19/01/2021 3:35 pm
(@ichavis)
Eminent Member Customer

Ok..all unsigned / unknown removed, and additional commands executed.  Hoping this helps. thanks for the quick response. 

ReplyQuote
Topic starter Posted : 19/01/2021 10:59 pm
(@ichavis)
Eminent Member Customer

Question: Is ArcMSR.kext part of Softraid or another OWC product?  that is new one and not sure where it came from .  

ReplyQuote
Topic starter Posted : 19/01/2021 11:07 pm
(@softraid-support)
Member Admin

No, it is a driver for Areca. Like Promise/Highpoint, Apple also bundles it with macOS. (not M1's)

ReplyQuote
Posted : 19/01/2021 11:35 pm
(@softraid-support)
Member Admin

@ichavis

Keep us informed!

ReplyQuote
Posted : 19/01/2021 11:36 pm
(@ichavis)
Eminent Member Customer

So,  it has been stable!  Yay!..   Thanks again !  

ReplyQuote
Topic starter Posted : 04/02/2021 10:47 pm
Share:
close
open