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(@softraid-support)
Member Admin

@dfortney

When did you purchase your last enclosure?

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Topic starter Posted : 04/04/2021 2:58 pm
(@prl99)
Eminent Member Customer

9/2015 Thunderbay RAID mini. MacSales shows it but not SoftRAID website. 

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Posted : 04/04/2021 3:04 pm
(@dfortney)
Trusted Member

@softraid-support never I already had my enclosure purchased SoftRaid awhile ago 

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Posted : 04/04/2021 3:07 pm
(@dfortney)
Trusted Member

also wondering since it can only be active on one computer at a time mac or windows what happens if you are not connected to the internet?

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Posted : 04/04/2021 3:37 pm
(@softraid-support)
Member Admin

@prl99

2015 will hae an upgrade cost.

Same with retail SoftRAID purchases.

Free upgrades are to all Thunderbay enclosure bundles since around June 20 2020.

 

With regards to activation, we do not prevent volumes from mounting, ever. You can much more easily activate/deactivate using SoftRAID now, without restarting. (the SoftRAID or Monitor menu's)

 

This post was modified 1 year ago by SoftRAID Support
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Topic starter Posted : 04/04/2021 4:34 pm
(@softraid-support)
Member Admin

@dfortney

There is an occasional check for dual licenses, then we can alert you about this. But in no case will SoftRAID prevent you from accessing your volume.

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Topic starter Posted : 04/04/2021 4:35 pm
(@prl99)
Eminent Member Customer

@softraid-support I was able to upgrade from SoftRAID 5 XT to SoftRAID 6 XT for no charge since I’m running an OWC product that came with XT when I bought it. 

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Posted : 04/04/2021 5:08 pm
(@softraid-support)
Member Admin

@prl99

It is timing, if you had bought over a year ago, it would be a charge upgrade. Thanks!

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Topic starter Posted : 04/04/2021 5:28 pm
(@dfortney)
Trusted Member

should be criminal

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Posted : 04/04/2021 5:58 pm
rexbinary
(@rexbinary)
Eminent Member Customer

Every time I launch 6.0.1 it prompts me for my admin password and reinstalls the driver although it shows the driver 6.0.1 is already installed. How do I fix this?

EDIT: I seldom post without an edit.

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Posted : 05/04/2021 3:28 pm
(@softraid-support)
Member Admin

@rexbinary

The problem is the beta driver is still loaded, I suspect.

Try running the lat beta you had, and "uninstall SoftRAID"

restart and install 6.0.1 again. Does this fix this?

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Topic starter Posted : 05/04/2021 4:57 pm
(@dfortney)
Trusted Member

Upgraded to 6 after deleting all the betas, seems to work fine.  I just wish it wasn't so expensive forced upgrade.  I was perfectly happy with 5.

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Posted : 05/04/2021 5:02 pm
rexbinary
(@rexbinary)
Eminent Member Customer

@softraid-support Unfortunately I already deleted the beta installers, and I'm not sure which one I was running anyway. Is there a different way to do this?

EDIT: I seldom post without an edit.

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Posted : 05/04/2021 5:45 pm
(@softraid-support)
Member Admin

uninstall SoftRAID (utilities menu)

restart.

look in /Library/Extensions and /Library/StagedExtensions.

Is there a SoftRAID driver in either one?

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Topic starter Posted : 05/04/2021 9:22 pm
rexbinary
(@rexbinary)
Eminent Member Customer

@softraid-support Sorry for the delayed response. There are no SoftRAID files directly in those folders, but there is within subfolders. Please see attachment.

Screen Shot 2021 04 12 at 10.31.04 PM copy

EDIT: I seldom post without an edit.

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Posted : 12/04/2021 10:33 pm
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