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cant restart MacStudio with Thunderbay 4 Raid 5 attached

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(@steve223)
Estimable Member Customer

I have MacStudio and a Drobo 8D, Drobo 5D3, Pegasus 32, NVME Sabrent connected and never had an issue,

two days ago I introduced my OWC Thunderbay 4 in to the mix and it works no issue as long as i plug Thunderbay in while computer is running

However when I start up my Mac Studio computer will start up to immediately shut down again (Raid 5).

 

Only way around is to disconnect Thunderbay start up mac and fully boot and then plug Thunderbay back in.

 

Again OWC the only devices with this issues Apple must not like you guys.

 

Is there a fix as that is painfull??

Quote
Topic starter Posted : 09/06/2022 4:59 pm
(@softraid-support)
Member Admin

If you "report to Apple" after restart and see "DART" in the top line, it is a M1 bug that Apple should have a fix for eventually.

There are a couple workarounds:

Wait 5 minutes before connecting the enclosure.

Pull 1 disk out an inch, then after 5 minutes push it in.

delete your volume and create it again with 64k Stripe unit size. That should avoid this.

 

This issue is more than a year old and while we know Apple is working on a solution, its taking way too long.

ReplyQuote
Posted : 09/06/2022 5:48 pm
(@steve223)
Estimable Member Customer

Jun 10 0723 stefansacstudio Installer Progress[390]: Showing Progress UI
Jun 10 0723 stefansacstudio Installer Progress[390]: HotKeys disabled
Jun 10 0723 stefansacstudio Installer Progress[390]: Progress app set to foreground app
Jun 10 0723 stefansacstudio Installer Progress[390]: _LSSetMetaApplicationInformationItem add to frontmost list success
Jun 10 0723 stefansacstudio Installer Progress[390]: Showing the windows
Jun 10 0723 stefansacstudio Installer Progress[390]: There are 0 window(s) and 1 display(s), 1 window(s) will be added
Jun 10 0723 stefansacstudio Installer Progress[390]: Created a window at {{0, 0}, {3008, 1692}}
Jun 10 0723 stefansacstudio Installer Progress[390]: Adding Apple Logo
Jun 10 0723 stefansacstudio Installer Progress[390]: Apple logo view created
Jun 10 0723 stefansacstudio Installer Progress[390]: Status is ""
Jun 10 0723 stefansacstudio Installer Progress[390]: Alternate status is ""
Jun 10 0723 stefansacstudio Installer Progress[390]: IASPIsUsingFileVault YES
Jun 10 0723 stefansacstudio Installer Progress[390]: IASPGetBootMode InMacOSFromFVUnlock
Jun 10 0723 stefansacstudio Installer Progress[390]: BootWindowList and FileVault, using background
Jun 10 0723 stefansacstudio Installer Progress[390]: The sampled color is not equal to the first color, this isn't an Apple logo boot image
Jun 10 0723 stefansacstudio Installer Progress[390]: isAppleLogoBootImage = NO
Jun 10 0723 stefansacstudio Installer Progress[390]: isSolidColor = NO
Jun 10 0723 stefansacstudio Installer Progress[390]: Setting window alpha values to 1.0
Jun 10 0723 stefansacstudio Installer Progress[390]: Ordering windows front
Jun 10 0723 stefansacstudio Installer Progress[390]: Created CG Shield Window
Jun 10 0723 stefansacstudio Installer Progress[390]: Enable the display of progress windows
Jun 10 0723 stefansacstudio Installer Progress[390]: Using AppKit display change notification
Jun 10 0723 stefansacstudio Installer Progress[390]: Done with phase = "IOKit Boot"
Jun 10 0723 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "IOKit Boot", phase progress = 100.000, total progress = 2.930
Jun 10 0723 stefansacstudio Installer Progress[390]: IASSetCurrentInstallPhase: Current phase name set to "loginwindow Boot"
Jun 10 0723 stefansacstudio Installer Progress[390]: Saving completion handler for phase IOKit Boot
Jun 10 0723 stefansacstudio Installer Progress[390]: Connected processes {
"A60C3261-A27F-4E6F-87FC-D59268C5EE7A" = {
CompletionHandlerKey = "<__NSMallocBlock__: 0x600002798b90>";
"Phase Name" = "IOKit Boot";
"Process ID" = 439;
UUID = "A60C3261-A27F-4E6F-87FC-D59268C5EE7A";
};
"CE39F412-4BB4-42D5-A125-62E11F31A4FD" = {
CompletionHandlerKey = "<__NSMallocBlock__: 0x60000278c050>";
"Phase Name" = "loginwindow Boot";
"Process ID" = 439;
UUID = "CE39F412-4BB4-42D5-A125-62E11F31A4FD";
};
}
Jun 10 0723 stefansacstudio Installer Progress[390]: Unregister process 439, phaseName IOKit Boot, uuid A60C3261-A27F-4E6F-87FC-D59268C5EE7A
Jun 10 0723 stefansacstudio Installer Progress[390]: Connected processes {
"CE39F412-4BB4-42D5-A125-62E11F31A4FD" = {
CompletionHandlerKey = "<__NSMallocBlock__: 0x60000278c050>";
"Phase Name" = "loginwindow Boot";
"Process ID" = 439;
UUID = "CE39F412-4BB4-42D5-A125-62E11F31A4FD";
};
}
Jun 10 0723 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 10.000, total progress = 12.637
Jun 10 0723 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 30.000, total progress = 32.051
Jun 10 0723 stefansacstudio Installer Progress[390]: Releasing the boot windows
Jun 10 0724 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 55.000, total progress = 56.318
Jun 10 0724 stefansacstudio loginwindow[439]: USER_PROCESS: 439 console
Jun 10 0724 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 80.000, total progress = 80.586
Jun 10 0724 stefansacstudio Installer Progress[390]: Setting window alpha values to 1.0
Jun 10 0727 stefansacstudio loginwindow[439]: client 0x6000018d6300: phaseName = "loginwindow Boot" is done
Jun 10 0727 stefansacstudio loginwindow[439]: ISAP: Done with Phase "loginwindow Boot"
Jun 10 0727 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 100.000, total progress = 100.000
Jun 10 0727 stefansacstudio Installer Progress[390]: Done with phase = "loginwindow Boot"
Jun 10 0727 stefansacstudio Installer Progress[390]: Progress Updated: currentPhase = "loginwindow Boot", phase progress = 100.000, total progress = 100.000
Jun 10 0727 stefansacstudio Installer Progress[390]: IASClearInstallProgress: Clearing Registry
Jun 10 0728 stefansacstudio Installer Progress[390]: Calling animation completion handler
Jun 10 0728 stefansacstudio Installer Progress[390]: Progress complete, notifying registered clients
Jun 10 0728 stefansacstudio Installer Progress[390]: Calling completion handler for phase "loginwindow Boot"
Jun 10 0728 stefansacstudio loginwindow[439]: Calling completion handler for 0x6000018d6300
Jun 10 0728 stefansacstudio loginwindow[439]: client 0x6000018d6300: phaseName = "loginwindow Boot", hide progress UI called
Jun 10 0728 stefansacstudio loginwindow[439]: ISAP: hide progress UI called
Jun 10 0728 stefansacstudio loginwindow[439]: client 0x6000018d6300: phaseName = "loginwindow Boot" is being released
Jun 10 0728 stefansacstudio loginwindow[439]: Releasing Connection
Jun 10 0728 stefansacstudio Installer Progress[390]: Hiding Progress UI
Jun 10 0728 stefansacstudio Installer Progress[390]: Showing the cursor in Progress UI
Jun 10 0728 stefansacstudio Installer Progress[390]: GUI session is logged in
Jun 10 0728 stefansacstudio Installer Progress[390]: Order Out CG Shield Window
Jun 10 0728 stefansacstudio Installer Progress[390]: Setting window alpha values to 0.0
Jun 10 0728 stefansacstudio Installer Progress[390]: Progress app removed from the frontmost only list
Jun 10 0728 stefansacstudio Installer Progress[390]: Progress app set to Background only app
Jun 10 0728 stefansacstudio Installer Progress[390]: HotKeys enabled
Jun 10 0728 stefansacstudio Installer Progress[390]: Start quit timer, will attempt to quit in 5 second(s) at 733 AM
Jun 10 0728 stefansacstudio Installer Progress[390]: Saving completion handler for phase loginwindow Boot
Jun 10 0728 stefansacstudio Installer Progress[390]: Connected processes {
"CE39F412-4BB4-42D5-A125-62E11F31A4FD" = {
CompletionHandlerKey = "<__NSMallocBlock__: 0x6000027a32a0>";
"Phase Name" = "loginwindow Boot";
"Process ID" = 439;
UUID = "CE39F412-4BB4-42D5-A125-62E11F31A4FD";
};
}
Jun 10 0728 stefansacstudio Installer Progress[390]: Unregister process 439, phaseName loginwindow Boot, uuid CE39F412-4BB4-42D5-A125-62E11F31A4FD
Jun 10 0728 stefansacstudio Installer Progress[390]: Connected processes {
}
Jun 10 0728 stefansacstudio Installer Progress[390]: Activated application <NSRunningApplication: 0x600002a99e80 (com.apple.AppStore - 740) LSASN:{hi=0x0;lo=0xe00e}>
Jun 10 0728 stefansacstudio Installer Progress[390]: Start quit timer, will attempt to quit in 5 second(s) at 733 AM
Jun 10 0728 stefansacstudio Installer Progress[390]: Ordering windows out
Jun 10 0733 stefansacstudio Installer Progress[390]: Quitting because there are no phases. There are no connected processes. The UI is not showing.
Jun 10 0733 stefansacstudio Installer Progress[390]: Quitting Progress App
Jun 10 0733 stefansacstudio Installer Progress[390]: Showing the cursor in Progress UI
Jun 10 0734 stefansacstudio Installer Progress[390]: GUI session is logged in
Jun 10 0734 stefansacstudio Installer Progress[390]: Order Out CG Shield Window
Jun 10 0734 stefansacstudio Installer Progress[390]: Setting window alpha values to 0.0
Jun 10 0734 stefansacstudio Installer Progress[390]: Showing the cursor in Progress UI
Jun 10 0734 stefansacstudio loginwindow[439]: The connection was interrupted, calling interruption handlers
Jun 10 0723 stefansacstudio loginwindow[439]: There is still an active connection
Jun 10 0758 --- last message repeated 1 time ---

ReplyQuote
Topic starter Posted : 09/06/2022 5:51 pm
(@steve223)
Estimable Member Customer

@softraid-support thanks for that, sad to see that the OWC still have so many issue with a Mac just not usable for any production enviroment.

 

A bit over a year ago I sold two of my 3 Thunderbays due the the ejection issues. I keept one Thunderbay and it worked ok on my M1 MacMini Media Center

a few days ago I though all the issue where possibly sorted and introduced it again to my working Mac Studio just to see once more the OWC

devices don't work as expected. Apple bug or not only happens to OWC all other 3 raid devises work fine.

Is it time for OWC to ditch soft raid and move to a hardware raid solution like Promise?

 

I just reformatted the Thunder-bay and now have 30TB of data on it, If you know there are issues why didn't SoftRaid instruct or at least suggest to format as 64k Stripe unit size if using Silicon??????

Now shuffling 30TB around is a pain not good at all

ReplyQuote
Topic starter Posted : 09/06/2022 5:58 pm
(@softraid-support)
Member Admin

@steve223 

We are told continually that the fix is coming "soon", so don't want to change all our documentation, in multiple languages, for something that was expected to be fixed shortly.

the eject is strange, as I manage 30+ thunderbays in the lab. None have ejection issues. Maybe because we use low end monitors, but in the lab, disk ejects are pretty much non existent.

ReplyQuote
Posted : 10/06/2022 1:12 am
(@softraid-support)
Member Admin

@steve223 

What is this log from?

ReplyQuote
Posted : 10/06/2022 1:13 am
(@steve223)
Estimable Member Customer

@softraid-support 

 

crash log from mac from Consol would think it shows when the mac restarts constantly with OWC attached

ReplyQuote
Topic starter Posted : 10/06/2022 1:16 am
(@steve223)
Estimable Member Customer

@softraid-support 

 

to be honest the eject issue has not come up again so I think that was another apple issues whichg they seems to fix, how is the locking of OWC going has this been addressed by apple

ReplyQuote
Topic starter Posted : 10/06/2022 1:17 am
(@softraid-support)
Member Admin

@steve223 

This is the DART controller panic triggering that, then. OK. thanks. Sorry you are hit with this. As you probably know, Apple is sitting on a full reproducible system of this, since nearly a year.

ReplyQuote
Posted : 10/06/2022 1:18 am
(@steve223)
Estimable Member Customer

@softraid-support yep as I said they don't like you, the only Raid which had constant issues because of supposed Apple bug's are the OWC, such a shame as otherwise you have great products. As I said time for Hardware raids Apple does not like the software raids it seems

ReplyQuote
Topic starter Posted : 10/06/2022 1:23 am
(@softraid-support)
Member Admin

@steve223 

a non inclusive list of issues I would love Apple to fix are:

M1 kernel panic on RAID 5

APFS encrypted volumes kernel panic

Disk Ejects in Thunderbolt  (generic)

disk renumbering during sleep (volume locking is SoftRAID's way to prevent data corruption)

Disks constantly waking from sleep, and going to sleep during work (not SoftRAID related)

Time Machine keeps volumes open, even after unmount

Support for TRIM over USB in default macOS

Supporting SoftRAID will be so much easier, once/if these are fixed!

 

ReplyQuote
Posted : 10/06/2022 1:26 am
(@softraid-support)
Member Admin

@steve223 

I think Apple engineering really likes our work. But they have no time to address serious issues, is my guess. macOS has become very cranky over the years and every new release adds new issues, not just for us, but in the kernel, file system, user interface, security mechanisms. It would be my dream to have a year off from new UI stuff, and just fix the hundreds of macOS bugs.

ReplyQuote
Posted : 10/06/2022 1:29 am
(@steve223)
Estimable Member Customer

@softraid-support yep Apple did that a few years ago can't remember what it was called but only bug fixes and speed improvements and a few small new things was the most stable version

ReplyQuote
Topic starter Posted : 10/06/2022 1:37 am
(@steve223)
Estimable Member Customer

@softraid-support this causes me again quite a few headaches having to move now 30TB around event though the Raid was just initialised a few days ago, on one hand you saying the issue is there for over a year but then you don't want to warn customers because it's soon fixed?

I think we know by now that Apple does hardly fix anything soon. The constant issue with OWC Raids, Soft Raid and Apple are a might pain

ReplyQuote
Topic starter Posted : 12/06/2022 9:45 pm
(@emilio_n)
New Member

Same problem here but with a Raid 0 and 64k Stripe unit size.

I can't turn off the computer. Only works if I unmount my Thunderbay mini. Mac Studio Ultra. This problem doesn't happen in my old iMac.

 

Solutions?

 
This post was modified 4 months ago by SoftRAID Support
ReplyQuote
Posted : 17/06/2022 1:15 am
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