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Topic starter
So I purchased an Thunderbay 8 bay and bought 4 red pro 14tb drives and Softraid had to verifying/certify them so I was 3 days into this certification process, and about 20-40 hours left (depending on what drive you looked at), it said an error occurred certifying a disk. The whole operation failed.
I don't even know which drive/s failed...... or what the 'real' issue is??? All 4 green lights are still on, on the thunderbay......
Even though it is still connected it does not look to be mounted.
Here are my system settings:
Mac Studio 2023, M2 Ultra
Mac OS, Sonoma 14.1.1
SoftRaid 7.6, Drive 7.6
OWC Thunderbay 8
Drives: 4 Western Digital 14TB RED PRO (CMR) 3.5" INTERNAL HDD (WD141KFGX-68FH9N0)
The screen shot below was about 30 minutes before the crash.....
The second one shows the error.
I'm kinda lost and frustrated as what to do next....
Should I just reinsert the drives and start over certifying one by one? Return the drives and get other ones??
Any help is appreciated.
Posted : 13/11/2023 1:56 pm
Certify again, SoftRAID should ask to resume. See if they cimplete. then attach a support file, lets see what the problem was.
Posted : 13/11/2023 6:41 pm
Topic starter
Well, I talked to a OWC tech support and they looked at the log and said that it failed near the end as I apparently didn't allow full disk access to Softraid. I mentioned that I wasn't prompted to do so their latest install video did not mention that and they apologized and said they would fix it, but I have to start the certification over. So it's my fault.....I just hope it works this time. I'll find out in a few days when the drives should be finished.
Posted : 15/11/2023 7:32 am
Did the certify resume where it left off? It should have.
The certify does not use the SoftRAID driver, so it will work in any case. It failed for some other reason.
Posted : 15/11/2023 11:33 am
Topic starter
It did not, because of the error (whatever caused it) softraid no longer had the drives visible on the left side of the screen. Even if I relaunched softraid, the drives were not visible, so I had to restart..... then the drives popped up as new again and then I started the recertification process. Attached is the log.....
Posted : 15/11/2023 1:51 pm
May have been the enclosure hanging. Did you perchance notice faint flashing lights in the front?
If SoftRAID cannot see the disks, then you know it is a hardware issue. Restarting reset the Thunderbolt bug.
Hoopefully no more issues.
Posted : 15/11/2023 2:22 pm
Topic starter
Hi, unfortunately, I did not notice any blinking......
Only after it crashed (for whatever reason) it would not see the drives... so hence why the restart...
Hopefully there are no more issues..... If there are, then I might request a new enclosure and maybe return drives (if I can) and get maybe other ones..... Not sure that matters...... but frustrating on a number of levels.....
I do appreciate the help....
Posted : 15/11/2023 2:26 pm
Its unlikely to be the drives. It could be the enclosure, the cable or the computer. Troubleshooting this accurately can be harder than it seems.
If it happens again, look at the enclosure to see if the lights are blinking software, that it a symptom of it hanging. Its one of the reasons the disks can disapear. If it is not then you need to troubleshoot the cable vs computer.
Try connecting the cable to a different thunderbolt, or replace the cable Do not do both at once, or you won't know what "fixes" it.
Posted : 15/11/2023 5:17 pm
Topic starter
Well, I'm happy to report that the second time is the charm, all 4 14tb disks finished without error/crashing.....
Now on to initialize and creating my raid option.
Since I will be editing raw photo files, I'm going to choose Raid 5, and from what other photographers have suggested.
Can't wait to get back into business.....
Thanks again.....
Posted : 19/11/2023 1:57 pm
