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Cannont uninstall Softraid without running softraid?

(@friolator)
New Member Customer

I installed SoftRAID to test. I don't want it. The eval period has ended and it nags me daily with modal dialog boxes.

I googled how to delete it and found a page on the SoftRAID site that tells me I have to uninstall from within the application. However, the application won't launch when i choose "Launch SoftRAID" from the menu bar.

How do I make this software go away? I'm on MacOS X Sierra.

Quote
Topic starter Posted : 16/04/2019 10:20 am
(@softraid-support)
Member Admin

We addressed this off line, but for readers, SoftRAID always has the "uninstall SoftRAID" option available even after trial mode is expired.

Removing SoftRAID manually is difficult because it is a kernel driver and would require a dozen terminal commands to accomplish this.

So always use "uninstall SoftRAID". then delete the application.

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Posted : 16/04/2019 1:44 pm
(@snaguru)
New Member Customer

Hi,
I have a similar problem. Years ago I used to run SoftRAID when I had a need. I have since eliminated the need for SoftRAID. BUT I cloned my system disk (where SoftRAID was installed) and deleted SoftRAID from my Applications folder. Now years later, after updating to High Sierra & Mojave, I find SoftRAID 4.5.x prompts me to download a newer version.
I think to get rid of the pesky upgrade warning I need the SoftRAID app so I can use the uninstaller. But I don't have SoftRAID in my Applications folder.
So my Catch-22 is how do I uninstall any SoftRAID components when I don't have the Uninstaller?
I know there are SoftRAID kernel extensions in various Extensions folder. I don't want to delete those .kext because I suspect they are not the totality of all SoftRAID components lingering in my system.

So could someone please give me some clue as to how to uninstall SoftRAID components from my system?

Thanks
--
Snaguru

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Posted : 08/05/2019 7:14 pm
(@softraid-support)
Member Admin

You need to correctly uninstall.

Either download 5.x and "uninstall from the Utilities menu, or here is a link to a 4.x version to do the same.

https://softraid.com/updates/SoftRAID%204.5.4.dmg

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Posted : 08/05/2019 8:51 pm
(@snaguru)
New Member Customer

Hi,
When I downloaded SoftRAID 4.5.4, moved to app folder, and ran it, and selected the Uninstall submenu item, I got a popup error box. I tried to upload a .pdf screen shot of the error popup but your website doesn't allow that file type.The error popup says:

SoftRAID error
An error occurred reading the partition map on the disk at at bus 0, ID 0 (1 TB, APPLE SSD 1024F v.UXMBJA1Q). There was an error reading from this disk.

Do I really have a bad partition map? Disk Utility says my partition map is OK , whatever that means. Is this error the result of using the 4.5.4 uninstaller when I should be using another level of uninstaller?
Please let me know.
Thanks
--
Snaguru

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Posted : 13/05/2019 7:12 pm
(@softraid-support)
Member Admin

Try it, it cannot hurt.

If the unintall fails, then use 5.x to do this.

I am not sure how you got here, as the Sierra update in OS X should have removed the 4.5.x driver stuff.

4.5.4 is certainly not compatible with sierra, though.

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Posted : 14/05/2019 6:27 am
(@boatguy)
Active Member Customer

I'm running Big Sur on Intel.  I previously used SoftRaid but have moved on to another solution.  I'm having trouble removing the kernel extension.  I've installed v6 beta, it upgraded the driver, then I used it to remove the driver, but the kernel extension is still apparently installed.

How can I remove the kernel extension?

Thanks.

 

Kernel Extensions:

    /Applications/SoftRAID 6.0.1 b43/SoftRAID 6.0.1 b43.app

        OWC_SATA_Command.kext (Other World Computing, 8.1.0b16)

        OWC_SCSI_Device.kext (Other World Computing, 1.1.0b16)

        OWC_SCSI_Device_0E.kext (Other World Computing, 1.1.0b16)

 

PS:  The forum software says I can paste an image from the clipboard, but then it gives me an error whenever I attempt to do so.

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Posted : 15/12/2020 12:44 pm
(@softraid-support)
Member Admin

After doing a uninstall SoftRAID from utiliities menu?

Look into /Library/Extensions and see if those components are still there. It could be an extensions cache issue, perhaps, which is easy to fix.

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Posted : 15/12/2020 12:54 pm
(@boatguy)
Active Member Customer

I don't see them in Macintosh HD/Library/Extensions

ReplyQuote
Posted : 15/12/2020 2:25 pm
(@softraid-support)
Member Admin

I have a colleague who may be able to help where Big Sur is hiding them. Let me check

ReplyQuote
Posted : 15/12/2020 8:13 pm
(@softraid-support)
Member Admin

This is a command line way to clear old extensions from the cache:

 

sudo kmutil clear-staging

followed by:

sudo kextcache -i /

Restart

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Posted : 16/12/2020 10:06 pm
(@boatguy)
Active Member Customer

Thanks!  Resolved.

ReplyQuote
Posted : 17/12/2020 6:32 pm
(@rduaslsbeyll)
Eminent Member

@softraid-support

Im trying to uninstall SoftRAID but when I try to open it this comes up

Screen Shot 2021 11 16 at 10.43.03 AM

 I have tried downloading the dmg again and reinstalling but this happens every time. Also I have restated, and even reinstalled Monterey. I am on an M1 MBP.

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Posted : 16/11/2021 5:41 pm
(@softraid-support)
Member Admin

@rduaslsbeyll

Is this the same issue as your other posts? Lets not make multiple threads if so.

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Posted : 16/11/2021 10:55 pm
(@softraid-support)
Member Admin

@sim987 

Actually "uninstall SoftRAID - all components". However, users sometimes run into cases where the app cannot launch.

Note: sigs with links are never allowed on this forum.

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Posted : 10/02/2022 8:45 am
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