Hi All:
I am attempting to replace an older disk from RAID 5 array. I am using the following software and hardware:
- MacOS 11.6
- SoftRAID 6.2/Driver 6.2
- ThunderBay 4 Thunderbolt 3
- ThunderBay 4 is populated with 4 WD Red + CMR drives.
The new drive was initialized and certified. I removed the drive I am replacing and installed the new drive. I initialized the drive. After initialization, SoftRAID reports that drive can "The disk attached is not readable by this computer". Not sure why I get this message because if I format the drive AFPS is seems to work just fine.
In any case, if I select "ignore" to this message I can select the Volume and add a drive. However, when i do this, SoftRAID does not respond with building volume.
Not sure what I should try next.
Looking forward to some help.
Don
Please attach a SoftRAID tech support file. You are describing as if the SoftRAID driver is not loading.
Hello Tech Support:
See attached Tech Support file.
Don
Part of the problem is the driver is not correct.
Use this:
"uninstall SoftRAID" utilities menu
restart.
Run SoftRAID and install the driver
Before restarting, "Allow" OWC at System Preferences/Security.
Now restart.
Now "validate" your volume. This is important because of what happened.
let me know.
Hello:
When you state "uninstall SoftRAID" do you want me to "Uninstall SoftRAID Driver" or "Uninstall All SoftRAID Components"
Don
Hello:
Ok. I have uninstalled the driver and re-booted. I got an error message about the drive stating that the "Disk you attached was not readable...." I selected ignore.
Next, I launched SoftRAID and got a message Install Drive. I selected Install. I received a message that driver was successfully installed. So I am assuming at this point I am not to install the driver again from the utilities menu.
Then you requested the I " "Allow" OWC at System Preferences/Security". With this I am assuming that I need to go Privacy. Is this correct? If yes, there is no selection to Allow OWC. Did you mean Select "Full Disk Access" and select SoftRAID 6.2. I made this selection.
I then re-booted and launched SoftRAID. Got two messages: 1) Array was missing disks and 2) Driver successfully installed.
Currently, validating the Volume and will take about 6 hours.
Please let me know if the above is correct because I have made several assumptions about items that were not in your directions.
Don
I actually meant the general pane, and there should have been a pop up dialog box directing you there. Otherwise, macOS will block the driver from loading.
In System Preferences/Security the first tab (general) should be the open tab, and "Allow" would normally be there.
I recommend users wait until the macOS dialog box pops up, as if you install the driver and restart immediately, you may miss this option, then you have a limited time to do that. In Monterey, I am pretty sure the pop up will repeat at restart, reminding users to Allow the installed driver to be loadable.
Is your volume mounted currently?
@softraid-support Hello,
With respect to the General Tab. There is a message that states "Some system software requires your attention before it can be used." When I select Details I see "Other World Computing". The box is not checked. I will check that box.
The volume has mounted and I have begun validation.
I do not know how to stop the validation process. But once validation is complete, I will start the process again that you outlined above.
Don
One validation will be enough, to make sure the parity data is updated. You will see in the volume tile a date "last validated"
Hello:
Volume completed validation. I repeated instructions in your previous post. I did not re-validate the volume. Next, I initialized the new drive, and then added to the RAID5 volume. As of this writing, the volume is rebuilding and all is acting normally.
Thank you for your help.
Don