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Unable to Add Replace Disk to Volume

(@dgbarar)
Active Member Customer

Hi All:

I am attempting to replace an older disk from RAID 5 array.  I am using the following software and hardware:

  • MacOS 11.6
  • SoftRAID 6.2/Driver 6.2
  • ThunderBay 4 Thunderbolt 3
  • ThunderBay 4 is populated with 4 WD Red + CMR drives.

The new drive was initialized and certified.  I removed the drive I am replacing and installed the new drive.  I initialized the drive.  After initialization, SoftRAID reports that drive can "The disk attached is not readable by this computer".  Not sure why I get this message because if I format the drive AFPS is seems to work just fine.

In any case, if I select "ignore" to this message I can select the Volume and add a drive.  However, when i do this, SoftRAID does not respond with building volume.

Not sure what I should try next.

Looking forward to some help.

Don

Quote
Topic starter Posted : 16/11/2021 11:35 am
(@softraid-support)
Member Admin

Please attach a SoftRAID tech support file. You are describing as if the SoftRAID driver is not loading.

ReplyQuote
Posted : 16/11/2021 11:59 am
(@dgbarar)
Active Member Customer

Hello Tech Support:

See attached Tech Support file.

Don

 

ReplyQuote
Topic starter Posted : 16/11/2021 5:02 pm
(@softraid-support)
Member Admin

Part of the problem is the driver is not correct.

Use this:

"uninstall SoftRAID" utilities menu

restart.

Run SoftRAID and install the driver

Before restarting, "Allow" OWC at System Preferences/Security.

Now restart.

 

Now "validate" your volume. This is important because of what happened.

 

let me know.

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Posted : 16/11/2021 9:14 pm
(@dgbarar)
Active Member Customer

Hello:

 

When you state "uninstall SoftRAID" do you want me to "Uninstall SoftRAID Driver" or "Uninstall All SoftRAID Components"

 

Don

 

 

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Topic starter Posted : 17/11/2021 1:36 pm
(@softraid-support)
Member Admin

@dgbarar

Driver is enough in this case.

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Posted : 17/11/2021 8:16 pm
(@dgbarar)
Active Member Customer

Hello:

Ok.  I have uninstalled the driver and re-booted.  I got an error message about the drive stating that the "Disk you attached was not readable...."  I selected ignore.

Next, I launched SoftRAID and got a message Install Drive.  I selected Install.  I received a message that driver was successfully installed.  So I am assuming at this point I am not to install the driver again from the utilities menu.

Then you requested the I " "Allow" OWC at System Preferences/Security".  With this I am assuming that I need to go Privacy.  Is this correct?  If yes, there is no selection to Allow OWC.  Did you mean Select "Full Disk Access" and select SoftRAID 6.2.  I made this selection.

I then re-booted and launched SoftRAID.  Got two messages: 1) Array was missing disks and 2) Driver successfully installed.

Currently, validating the Volume and will take about 6 hours.

Please let me know if the above is correct because I have made several assumptions about items that were not in your directions.

Don 

 

 

 

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Topic starter Posted : 18/11/2021 10:23 am
(@softraid-support)
Member Admin

@dgbarar

I actually meant the general pane, and there should have been a pop up dialog box directing you there. Otherwise, macOS will block the driver from loading.

In System Preferences/Security the first tab (general) should be the open tab, and "Allow" would normally be there.

I recommend users wait until the macOS dialog box pops up, as if you install the driver and restart immediately, you may miss this option, then you have a limited time to do that. In Monterey, I am pretty sure the pop up will repeat at restart, reminding users to Allow the installed driver to be loadable.

Is your volume mounted currently?

This post was modified 2 weeks ago by SoftRAID Support
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Posted : 18/11/2021 11:09 am
(@dgbarar)
Active Member Customer

@softraid-support Hello,

With respect to the General Tab.  There is a message that states "Some system software requires your attention before it can be used."  When  I select Details I see "Other World Computing".  The box is not checked.  I will check that box.

The volume has mounted and I have begun validation.

I do not know how to stop the validation process.  But once validation is complete, I will start the process again that you outlined above.

Don

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Topic starter Posted : 18/11/2021 11:36 am
(@softraid-support)
Member Admin

@dgbarar

One validation will be enough, to make sure the parity data is updated. You will see in the volume tile a date "last validated"

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Posted : 18/11/2021 3:19 pm
(@dgbarar)
Active Member Customer

Hello:

Volume completed validation.  I repeated instructions in your previous post.  I did not re-validate the volume.  Next, I initialized the new drive, and then added to the RAID5 volume.  As of this writing, the volume is rebuilding and all is acting normally.

Thank you for your help.

Don

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Topic starter Posted : 18/11/2021 7:48 pm
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