@softraid-support Sorry, me again! I haven't had a techs in my city able/willing to locate a replacement TBT3 controller and replace it within the ...

@softraid-support Thank you, that's all fantastic to hear and very valuable info for this novice. Mucho appreciado muchacho!

@softraid-support Hey can I ask one more set of questions? If I'm unable to resolve the hardware issue, what options do I have for recovering the data...

@softraid-support Ha! No worries, I appreciate the honesty! And thanks for all your help so far, cheers :)

@softraid-support Thank you! I've been able to crack the case and isolate the TBT3 controller. Haven't had any luck finding a replacement so far bu...

@softraid-support Are you able to provide me with a part number or a specific description to search for? I'm not sure if I can afford to upgrade at...

@softraid-support Thank you for that, much appreciated! Sorry to interfere with your Sunday...

@softraid-support Thanks for getting back to me so quick and appreciate you checking... It's a ThunderBay 6 with Dual Thunderbolt 3 Ports. Purcha...

Appreciate you narrowing it down. I've switched ports at both computer and enclosure sides, and 3 different cables. All the same, no change, no result...

@softraid-support No worries regarding the attachment issue. Drives have been power-cycled a few times with no change. LED light showing orange.

I should add that after restarting, I turned off sleep in the Energy Saver prefs pane. And I attempted to attached my SoftRAID Tech Support file he...