@softraid-support UPS dropped off the blades last night at 8pm (never got a tracking notice or update it was on the way but was patient so I left ever...

Just realized I had not clarified this with you so need to ask. The dead blade is a P12. I believe the two newer blades are Aura Pro IV (2280) --- doe...

@softraid-support just saw this a couple days later -- have not yet sent back the dead NVMe blade but was going to begin the process, as I already rec...

@softraid-support thanks, getting the return setup with support today. I appreciate it. In the RMA email it has some links to data recovery centers. I...

@softraid-support Thanks again, I did receive the email and am about to reply to it. Just double-checked only because you said that (rarely) "one thin...

@softraid-support Thank you. Let me know who to follow up for with an RMA. Since you offered to get the process started I'll go through you, just upda...

Warranty is applicable because the blade was sold in the Flex8 in April 2021, warranted for five years. See the serial number and photograph of the bl...

Not trying to be belligerent or rude but have decided no one's going to ruin my night after all and that I've earned the right to be brutally frank. J...

Last attempt: installed the P12 back into the original Icy Dock which is how the unit was sold to me. Nope. Disk won't show. It doesn't really matter ...

Well congratulations. The blade (OWC branded) shipped with the Flex8 that was supposed to have been warranted for 5 years died. I figured it out by sw...

Removing the u2 shuttle and opening to check the blades did not reveal any obvious issues. Put back together and reinstalled to Flex 8. Blade I need s...

Finished all day shoot. Had data on NVMe SSD in Flex8 with U2 Shuttle containing 3 blades. Ejected and powered off to run to store for a midnight dinn...

@softraid-support Not a concern, this information actually helps me out. I'll still upgrade but that lets me know ahead of time so that I don't keep c...

@softraid-support Got a notification there's a SoftRAID version update. I'll definitely update but am in the middle of a project at the moment and wan...

@softraid-support Thank you, the account now shows an update. I really appreciate that.