The missing desktop icon issue was since resolved via the fix for this problem. So, I am sorted.

Thank you; this worked and all is running correctly now. This also sorted out my other problem - the missing desktop icon - as detailed on this thre...

@softraid-support Thanks

Oh, please! To really be fair, OWC should have sold the product and disclosed the (not insignificant) future hidden costs with the sale. Stop putting ...

Comparing a car to a computing device is not a fair comparison. You are told upfront that your car will have service expenses in the future. It woul...

Me again. I am feeling very bitter about OWC and SoftRAID's decision. I checked a few websites in my country who sell the OWC Thunderbay. I also che...

@softraid-support please move this conversation as well as this one to your new SoftRAID 7 Licensing and Questions section so all customers can get a ...

Noted, thanks @softraid-support

Thanks for the reply, @softraid-support I still don't think it's fair. I suppose that is one of the disadvantages of a software raid. I wish I had ...