[Solved] Popup message relating to driver every time I open the app

You seem to run into every MacOS bug that affects SoftRAID!

The extensions cache was not reset when you installed the driver. When you install the driver, MacOS resets the extensions cache (in theory) so the new driver can load at startup. the bug is sometimes it does not replace the old driver with the new one.

run SoftRAID.

Uninstall SoftRAID - all components, utilities menu.

restart and isntall the driver again. this should take care of this.

Posted by: @softraid-support

You seem to run into every MacOS bug that affects SoftRAID!

The extensions cache was not reset when you installed the driver. When you install the driver, MacOS resets the extensions cache (in theory) so the new driver can load at startup. the bug is sometimes it does not replace the old driver with the new one.

run SoftRAID.

Uninstall SoftRAID - all components, utilities menu.

restart and isntall the driver again. this should take care of this.

Thank you; this worked and all is running correctly now.

This also sorted out my other problem - the missing desktop icon - as detailed on this thread.

@softraid-support I'm having the same issue, I uninstalled all components, and I still get the pop-up every time I open the app. Perhaps it's something to do with running the beta previously. 

@rsmith4321 Try these two terminal commands and restart. You will need to reenter your license. Then set Check for updates to never.

Remove all the SoftRAID preferences:
defaults delete com.softraid.SoftRAID

Remove preference files
sudo rm -r ~/Library/Preferences/com.softraid.*

I'm still having the same issue, I will attach a screenshot. I did run the terminal commands, however I didn't have to reenter my license. 

@rsmith4321 

Attach a SoftRAID tech support file and I can take a look

@softraid-support Here you go

@rsmith4321 

The problem is this is what macOS is loading:

com.softraid.driver.SoftRAID (6.3.2b11) E81C0A12-817B-310F-8DD5-2D3DAFDBE671 <21 5 4 3>

If you uninstall SoftRAID - all components, restart.

Your volumes should not mount, correct?

Then run this:

sudo kextstat -b com.softraid.driver.SoftRAID

There should be no driver file found. Now, run SoftRAID, and install.

Fixed?

Like I mentioned I had done this already. However after uninstalling all components the volume still mounts fine, I don't think it's removing the old driver. I do not have Softraid installed right now.  This is what I get

No variant specified, falling back to release
Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>
  264    0 0xfffffe0006e90000 0x1b9b     0x1b9b     com.softraid.driver.SoftRAID (6.3.2b11) E81C0A12-817B-310F-8DD5-2D3DAFDBE671 <21 5 4 3>
ryansmith@Mac-Studio ~ % 

@rsmith4321 

If you ran "sudo softraidtool uninstall" and still have the driver loading, this is a problem in MacOS. It is not resetting the extensions cache, which is where drivers actually load from. You may want o "reinstall MacOS, from recovery mode. It will not change any MacOS settings, just reset all standard MacOS components. See if you can then uninstall SoftRAID properly.

@softraid-support I'm definitely not reinstalling MacOS, I need this for work I'm not going to do that when it's still working fine. I guess as long as the old driver works I will just keep using it if you can't figure it out. Can I still get that old beta version? I wonder if I uninstall after installing that if it will work. 

@rsmith4321 

You can reinstall over the old OS and it does NOT overwrite your existing system, apps or anything. It only replaces the internal MacOS files. Its well worth a try.

I ran through the terminal commands again to remove the preferences after I uninstalled softraid. This time I made sure to eject and disconnect the Thunderbay when restarting. It seems like it finally cleared out the old driver. I now get this result from checking the driver and it wouldn't mount on reboot until installing Softraid. I'm glad I didn't have to reinstall the OS.

Executing: /usr/bin/kmutil showloaded --bundle-identifier com.softraid.driver.SoftRAID
No variant specified, falling back to release
Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>
  264    0 0xfffffe0006e90000 0x1b5d     0x1b5d     com.softraid.driver.SoftRAID (7.0) 7DE50BA2-D365-3136-804F-763524334DF2 <21 5 4 3>

@rsmith4321 

Let me know if any more issues.