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Cannot renew plan, only offered to repurchase at full price

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(@effndc)
Posts: 19
Member
Topic starter
 

I have been a long time customer of SoftRAID with my OWC enclosure.  I decided I would look into renewing my support, but I am only offered the option to repurchase at full retail price for $249, is this expected that I can't just renew (aka upgrade) my existing license support plan?

 
Posted : 27/11/2023 6:38 pm
(@softraid-support)
Posts: 9197
Member Admin
 

Post your license. (I will delete it) and I can see about fixing this.

 
Posted : 27/11/2023 8:44 pm
(@effndc)
Posts: 19
Member
Topic starter
 

This seems to have resolved itself in the licensing system and I was able to renew today.

 
Posted : 18/12/2023 2:06 pm
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