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Licensing and Subscription questions
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Topic starter
I have a ticket (maybe several) open on this problem but I am putting this out there to see if any other users are seeing this.
The problem is that I upgraded my Mac SoftRaiD version 6 XT to SoftRAID 8 premium on May 7th. Everything went fine on the install and I was able to upgrade and manage my RAID volumes across several OWC enclosures. I have RAID 0 (SSD) RAID 1 (HDD APFS) and RAID 1+0 (APFS). All RAID volumes check out and remain fully functional after the upgrade.
The license shows up on SoftRAID website as active and the machine name matches correctly and the license shows correctly on SOftRaid Monitor app.
However once I log off the session or restart the machine when I log back in the SoftRAID monitor shows the software as "Trial Mode" with 30 days remaining.
Rinse and repeat and same behavior. I even did a clean MacOS install on a test machine and installed SR8 as the only other software on the machine and it exhibits the same behavior.
This seems to have everyone stumped and I am on the verge of requesting a refund as I don't believe this to be fully functioning software.
Anyone else gone through this or have ideas. Please chime in.
Posted : 25/05/2024 5:31 pm
" I even did a clean MacOS install on a test machine and installed SR8 as the only other software on the machine and it exhibits the same behavior."
You did a clean install without "migrating" data?
There is something going on in your system. We see almost none of this reported. Never on a clean install.
is your main user an admin? Anything you can think of that is different from a standard MacOS? Any antivirus/malware applications installed?
Posted : 25/05/2024 6:35 pm
Topic starter
@softraid-support main user does have admin privileges on both production and "test" machines. I am running Microsoft Defender on production machine but nothing on test machine. I run parallels on main machine but do not run vms very often again nothin on "test" machine. So the "test machine is a clean install with only SoftRaid as 3rd party software.
Posted : 26/05/2024 2:35 pm
Topic starter
It has been a month now and no resolution. Softraid support stopped updating me on June 3rd. It seems like they lost interest since "it is still working" i.e. I can re-enter the license number every 30days. Oh well.
Posted : 25/06/2024 5:51 pm
Topic starter
One last question for the forum. On the Softraid web site. I have an account and I have supposedly a valid paid-for license for SR 8.0. The order shows under the "Orders" and the license number shows on the invoice. However the license does NOT show up on the "Licenses" page. However if I search for the license it does find it. Is that normal behavior? I would expect that the license once paid for would show up without having to search for it again.
Posted : 25/06/2024 5:56 pm
Its not "no interest". We cannot find the cause of this. We think it has to be some installed app or process, as for this to happen, something is deleting or altering a couple internal system files.
Ultimately we are going to need a system in house that replicates this, but so far, we have not been able to create this issue.
Posted : 27/06/2024 9:36 am
I am investigating the license not in your account issue. (I wonder if they are related, but it seems unlikely)
Posted : 27/06/2024 9:45 am
If you look at "subscriptions" you will see your license. We moved from annual upgrades to a subscription methodology and until the overlaps are over, there are two separate places you may find your license, under License and under subscription, depending.
Sorry if it is confusing, I did ask the web developers to see if we can clarify this further.
Posted : 27/06/2024 5:20 pm
Topic starter
I checked and my license / subscription does show on "My Subscription" page as well as "Orders" page. I can live with that, thanks for checking. As to the original problem... I still have it. I am open to another path to a solution. I did wipe another Mac and did a clean install with nothing else but the OS (14.5) and SoftRaid 8 on it and still had the problem. It must be a very weird set of circumstances to happen. Should I just request a refund for the premium upgrade and go with the "standard" version or try and start fresh (wipe out my raids) and start over with a new, not upgraded, Software?
Posted : 27/06/2024 6:46 pm
"I did wipe another Mac and did a clean install with nothing else but the OS (14.5) and SoftRaid 8 on it and still had the problem."
This was a clean install? (no "data migration" from another system?)
that could be a clue perhaps.
Can you attach a support file from each system? Maybe I can see something in common.
Posted : 28/06/2024 11:04 am
Topic starter
Time to put this to bed I think. Never did figure out what the problem was. Support issued a NEW license, not an UPGRADE, and deactivated/removed the old Updated license from, my account. Once I activated the NEW license everything is operating as expected, license stays active across reboots and login sessions and all SoftRAID features are functional. I have created and modified and deleted various types, not all, RAIDs. I haven't exercised ALL features, but now I have a persistent software and no longer need to re-activate every 30 days. Thanks to all the support staff who looked at this and especially Jose who helped me get to this point.
Posted : 09/07/2024 3:07 pm
that is very weird, and should not be the case. This could not be caused by your license.
All I can think of is the old license file was being "reverted" by MacOS. SoftRAID does not "phone home" to check a license, like would have to happen for this to be a license issue.
I will talk to engineering, this seems like either a MacOS bug, or something in the system that is reading a "cache" file. I can't think of anything else. Very strange, thanks
Posted : 10/07/2024 12:41 am
