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License activation error after renewal

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(@lars49)
Posts: 2
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[#5420]

Yesterday I renewed my subscription. I cannot activate SoftRaid Premium and the license site says that the license has expired but my subscription is active. There is no seat option on the page. I have tried to re-enter the serial number in the app but no luck.


 
Posted : 24/10/2026 3:19 am
(@lars49)
Posts: 2
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Topic starter
 

A big thank you to the OWC support team. I reported the problem and within a few hours they acknowledged that there was a bug in my license. They deleted it and offered me a new one, which now works.


 
Posted : 26/10/2026 2:54 am
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