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Stupid questions about upgrading

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(@chobochobo)
Trusted Member Customer

I'm using SR 5 XT that comes free with some of the OWC thunderbays and generally quite happy. I'm thinking about upgrading to SR 6 Pro, mostly for the ability to use SR on other enclosures. The others seem quite attractive but I don't seem to quite understand what else is on offer. 

So a single license (upgrade seems to be 199?) - could be used on either Mac or Windows? Obviously given the nature of the devices, they'll generally get attached to one machine at at time. There's this bit about easy license management. I mostly use my mac mini as my main machine, but just today I had to drop it off at the Apple Store to get repaired. During this time, it would be nice to be able to read the volumes on my Windows laptop whilst the mac mini is being repaired. So the one SR 6 Pro license can be temporarily transferred to the Windows machine and also includes the ability to read the HFS+ volumes on Windows? Or do I need to get a separate macDrive for that?

 

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Topic starter Posted : 11/08/2021 7:36 am
(@softraid-support)
Member Admin

If you are only using SoftRAID on OWC devices, then this is much easier, as your upgrade price varies from $0 to $99 depending on how old your enclosure is. You only really need Pro if you are using third party enclosures.

 

Yes the license can be used on either, you just deactivate on one, then use on the other.

 

Let me know if you run into any problems.

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Posted : 11/08/2021 9:16 am
(@chobochobo)
Trusted Member Customer

Cheers, and the HFS+ reading ability is baked into the windows version?

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Topic starter Posted : 12/08/2021 5:55 am
(@softraid-support)
Member Admin

@chobochobo

Yes, the Windows version of SoftRAID uses HFS+ as the file system. Works great on both platforms.

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Posted : 12/08/2021 10:05 am
(@chobochobo)
Trusted Member Customer

Sorry to be dense, would I need a separate MacDrive app please?

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Topic starter Posted : 12/08/2021 10:33 am
(@chobochobo)
Trusted Member Customer

And one other please, whilst I'm here with my current computer problem. My mac mini that used to be the 'home' for my OWC Softraid enclosures is being repaired by Apple at present. One of the volumes (RAID 5, 4x4TB) had a faulty drive warning for a while, and i had started a rebuild with a new drive replacement on the mac mini before it died. I tried to continue the rebuild on my old 2015 MBP15, but clicking on 'rebuild' doesn't do anything. Is this because it's a different host computer now please? Assuming that the mac mini gets repaired and has a new installed OS, it'd be in the same situation? I've carbon copied over the contents to a 12TB drive in the worse case scenario that I have to forget the rebuild and just wipe it and copy the copy over.

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Topic starter Posted : 12/08/2021 10:52 am
(@softraid-support)
Member Admin

@chobochobo

No, the macDrive driver technology is built into SoftRAID

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Posted : 12/08/2021 11:29 am
(@softraid-support)
Member Admin

@chobochobo

The volume is able to rebuild on any other computer.

Are you getting a Finder error about the volume being damaged and mounting read only?

Is there a progress thermometer on the volume?

 

 

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Posted : 12/08/2021 11:30 am
(@chobochobo)
Trusted Member Customer

I'm not getting any errors and have full read/ write access. Pressing rebuild just does nothing. Let me try again, my desk was a mess of cables and enclosures and am tidying up a bit. Thanks

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Topic starter Posted : 12/08/2021 11:48 am
(@chobochobo)
Trusted Member Customer

Okay, an update. I started SR but got a trial period has expired message, and the serial number extracted seems to be one for Lite (I didn't know there were different ones). Somehow I got to click a 30 days trial button again, and so I have another month with this serial number. And it's rebuilding now.

An aside of sorts. I have an OWC mini thunderbay that seems to be causing my computer to shutdown immediately. I assume that there's an hardware issue, and probably not worth fixing - shame as I'd just picked up a couple of new 2.5" HDDs to use in it.

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Topic starter Posted : 12/08/2021 12:00 pm
(@softraid-support)
Member Admin

@chobochobo

Send me the panic log. Maybe I can see something in it. You can also try removing the drives in it, connecting just one, then two and see when it panics. It would be very rare for a raw enclosure to cause a kernel panic.

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Posted : 12/08/2021 1:02 pm
(@chobochobo)
Trusted Member Customer

Cheers, I'm going down that route now. It shutdown my computer once but when I replaced the drives, one by one, it didn't happen again. It even let me rebuild the volume (after an aborted attempt to replace a disk marked as doomed to fail). Now I've put a new drive back in and am also rebuilding again. Fingers crossed.

Bear with my stupidity please. The panic logs are the 'reports' that you get after an unexpected restart, the ones that you see in a window when you are asked if you want to report to Apple? How do I send them to you please? Cheers

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Topic starter Posted : 12/08/2021 6:53 pm
(@chobochobo)
Trusted Member Customer

Well, it says it's rebuilding but there's no progress/ time estimate. The new drive is marked as 'out of sync, rebuilding'

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Topic starter Posted : 12/08/2021 7:14 pm
(@chobochobo)
Trusted Member Customer

I actually have backups of the data. So should I just wipe the volume and start again?

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Topic starter Posted : 12/08/2021 7:53 pm
(@softraid-support)
Member Admin

@chobochobo

Can you attach a SoftRAID tech support file? Also, to save the panic, "report to Apple" then click "more details" and copy/paste that into a text edit file. Save as plain text and you should be able to attach it also

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Posted : 12/08/2021 9:52 pm
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